ms122r2 Posted June 17, 2013 Share Posted June 17, 2013 Hello, I am having troubles logging in to prestashop with existing customers. If I try to login by the link it just loops through and never logs in. If I try to login at checkout it gives me the error "unable to send login informations" has anyone ran into this before. My site is www.drsdesigns.com Link to comment Share on other sites More sharing options...
ms122r2 Posted June 18, 2013 Author Share Posted June 18, 2013 Can anyone help, this is very urgent. I am losing lots of business because users cant login. Any help is greatly appreciated. Thanks. Link to comment Share on other sites More sharing options...
Bartjuh1994 Posted December 11, 2013 Share Posted December 11, 2013 Same problem for me. Please help.. Link to comment Share on other sites More sharing options...
giuliopowa Posted March 12, 2014 Share Posted March 12, 2014 solved ?? Link to comment Share on other sites More sharing options...
vekia Posted March 12, 2014 Share Posted March 12, 2014 solved ?? i checked your website and i can login (i created test account) Link to comment Share on other sites More sharing options...
giuliopowa Posted March 12, 2014 Share Posted March 12, 2014 the my problem there is when you have alredy account and click this Link to comment Share on other sites More sharing options...
vekia Posted March 12, 2014 Share Posted March 12, 2014 ok i understand now, i just though that you're talking about simple login feature (not a part of OPC) Link to comment Share on other sites More sharing options...
Jan Vesely Posted March 14, 2014 Share Posted March 14, 2014 I have similar problem: if my customer create an account, I am getting an info about it via e-mail, I can see the account in the back office but login is impossible. I am having 2 shops with my equal care, one is working and the 2nd not. Problem is here: http://store.eleb.cz/ Thanks for any idea. Jan Link to comment Share on other sites More sharing options...
lucifer1976 Posted March 22, 2014 Share Posted March 22, 2014 I have similar problem: if my customer create an account, I am getting an info about it via e-mail, I can see the account in the back office but login is impossible. I am having 2 shops with my equal care, one is working and the 2nd not. Problem is here: http://store.eleb.cz/ Thanks for any idea. Jan Hi jan do you resolve' i have the same issue and many more. it's from some days probably caused by an updated module but i don't understand Link to comment Share on other sites More sharing options...
dimamistik Posted March 25, 2014 Share Posted March 25, 2014 Hello! PS 1.5.6.2 the same problem, if the customer exist, appears Unable to send login information Please Help!!! Link to comment Share on other sites More sharing options...
Jan Vesely Posted March 25, 2014 Share Posted March 25, 2014 to lucifer1976 & dimamistik It has hepled to me just to clear the browser cache. Jan Link to comment Share on other sites More sharing options...
lucifer1976 Posted March 26, 2014 Share Posted March 26, 2014 yes i see that empty cache help but the problems continue Link to comment Share on other sites More sharing options...
dimamistik Posted March 26, 2014 Share Posted March 26, 2014 yes i see that empty cache help but the problems continue Unfortunately, clear cache browser not helped Link to comment Share on other sites More sharing options...
vekia Posted March 26, 2014 Share Posted March 26, 2014 Unfortunately, clear cache browser not helped let's continue discussion here i tested your shop. take a look: you've got internal server error there, please turn on error reporting. then instead of error i will be able to check the full error code output in this ajax query result. Link to comment Share on other sites More sharing options...
lucifer1976 Posted March 26, 2014 Share Posted March 26, 2014 let's continue discussion here i tested your shop. take a look: you've got internal server error there, please turn on error reporting. then instead of error i will be able to check the full error code output in this ajax query result. how can i turn on error reporting vekia? Link to comment Share on other sites More sharing options...
iltecnobadante Posted April 2, 2014 Share Posted April 2, 2014 Hi, on my site I've same error. Site is: www.scontolo.net Thanks a lot for help! Link to comment Share on other sites More sharing options...
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