i have a problem uploading mibew module to my shop

[abduljabbar]

I am using prestashop latest version ,i have a problem with my live chat support i was using offerchat which was not stayable so i dicided to look for a new one and i came across mibew ,i downloaded module and uninstall the offerchat that i was using ,in the process of uploading the new mibew to my shop the page stop loading and just remain blank , I try refeshing the page but nothing happen the other parts of the site are working just only the modules page is not loading ,When i try to load i have the error refence in my address bar (controller=AdminModules&token=4b4fef4043874e87b88528e33ffc68ea) .Can some one help on how to resoved this problem

Thanks

[vekia]

well, looks like the module crashes your website.

try to remove it manually from the ftp: /modules/ directory

 

make sure that you removing correct directory!

[abduljabbar]

Hello thanks very much for the help i did as you say but still the error kep showing i have remove the mibew module but still when i click on modules the page load and remain blank ,same error .please i need your help

[vekia]

so the error is probably somewhere else.

turn error reporting - then you will see where the error exactly occur

[abduljabbar]

hello thank you very much it work ,i finally realize i was suppose to delete all files relating to mibew thank you very much i am more thank happy for your help God bless

[PascalVG]

Hi Abdul,

did deleting the files solve the problem fully?

Did you manage to re-install the module correctly afterwards?

 

Please let us know, so we know if this module works or not. Other users may like to know this info.

Thanks,

pascal.