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Shopping cart / order conversion


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HI All

 

Is it possible to change items and prices once they have been place in the shopping cart and create an order.

Please let me explain why I want to do this.

 

On a few occasions recently customers have placed items in the shopping cart but not completed the sale. I email them to see if we can help etc and they contact me and pay me over the phone.

Therefore it still shows as items in a basket but not an order which affects my figures in the BO.

 

On another occasion the order was fairly big so I lowered the price and waived the postage. But cannot alter the shopping basket to make these changes.

 

Twice now a customer has rung me to ask why their account shows they have never placed an order even though they have but due to the above reasons it has never been converted into san order and remains as items in a shopping cart still.

 

Please can you help.

 

Barry

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in the back office, under the orders > orders tab you can create orders manually, just click on "add new" button, theb you will be able to add own order.

 

You can select customer for which order will belongs, you can apply discounts, voucher codes etc.

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