PayPal Module 3.5.1 Support for Funding Failure Error (10486)?

[novaedge]

We have a store that is running PS 1.5.4.1 with PayPal module 3.5.1. We sell internationally and we are getting lots of PayPal "funding failure" errors (10486), particularly for clients in some countries.

 

We recently upgraded our store, so this is a new error for us and causing us much headache to contact users manually and get properly paid.

 

This error and its recommended handling is described in the following PayPal API doc:

 

https://developer.paypal.com/webapps/developer/docs/classic/express-checkout/ht_ec_fundingfailure10486/

 

The gist of the article is that the payment handler is supposed to detect the presence of the 10486 "funding failure" error and redirect the user back to PayPal (up to 2 more times) so that they get the PayPal payment error and select another funding source.

 

Does anyone know if this error handling process workflow will be supported by the PayPal module in any future release?

 

Thanks for your time and attention.

[WebMaster_5891]

We had NOW this same problem.

How can we solve it?

 

Thanks

[novaedge]

This looks like a new error response from PayPal as of June 5, 2013. PayPal recommends the payment handler redirect the user to PayPal to select a valid payment source.

 

http://stackoverflow.com/questions/16935066/paypal-is-returning-api-error-code-10486-instead-of-10417-why

 

Will PS put this in the development plan for the PayPal module?

[pel024]

Same problem here...

[pikelo]

Any new about solution? Same problem here too..

[Avatarmugs]

I have the same problem. L_ERRORCODE0 -> 10486

From Paypal website:

"Overview:

 

DoExpressCheckout will now return an additional error code, 10486 only for Express Checkout implementations using the PaymentAction of Sale. On receiving this error code, the merchant should redirect the buyer back to PayPal using the existing Express Checkout token. On the PayPal page, the buyer will be presented with an error message explaining the reason for the decline. Also on this PayPal page, the buyer will be given the option to select another funding source or add a new one. After the buyer changes the financial instrument, the merchant can reattempt sending the payment and completing it successfully.

Note: This feature makes no changes to the current token expiry period.

Possible reasons for payment failure include:

• The billing address associated with the Financial Instrument could not be confirmed
  
• The transaction exceeds the card limit
  
• The transaction was denied by the card issuer
  

This feature is not applicable to:

• Auth/Capture (AC1)
  
• Order/Auth/Capture (AC2)
  
• Reference Transactions
  
• Recurring Payments
  

Requirements:

• Confirm that your implementation uses the PaymentAction of Sale. If you are using Order or Authorization, for example, PayPal will not return this error code and you cannot use this feature.
  

"

Edited July 9, 2013 by Avatarmugs (see edit history)

[3catcookies]

Same problem...help needed! Thx in advance

[pel024]

I've started to get lots of 10486 errors also. Last night I installed the latest PayPal module v3.5.7 hoping the problem had been fixed. It hasn't. Anyone know a solution to this?

[Sexycalia]

A mi me ocurre lo mismo. Además el problema es que recibo el email del pedido realizado lo que provoca un error hasta que se comprueba realmente el pedido con el error de pago.

[El Patron]

I suggest anyone that wants this fixed open up a bug report, with full detail etc. here:

http://forge.prestashop.com/secure/Dashboard.jspa

 

if you take the intiative ps developers are pretty good about addressing issues.

 

please post the link to the forge report here so others can vote it up...

 

remember it's not a bug if there is no bug report on forge...

[Klayton2112]

Same problem to my store! C'mon, this is an URGENT bug!

PLEASE TRY TO CONTACT THE MERCHANT:

• PayPal response:
  
• TIMESTAMP -> 2013-08-26T08:11:27Z
  
• L_ERRORCODE0 -> 10486
  
• L_SHORTMESSAGE0 -> This transaction couldn't be completed.
  
• L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.
  
• L_SEVERITYCODE0 -> Error
  

[davers44]

It's a fews days that I get many of these L_ERRORCODE0 -> 10486

 

I did not understand clearly if it is a problem related to the customer or to the seller/paypal module.

 

Does it means that the buyer did not use a valid credit card/exceed credit card limit or it is a bug on paypal/prestashop side that should be corrected?

 

This page seems interesting: https://developer.paypal.com/webapps/developer/docs/classic/express-checkout/ht_ec_fundingfailure10486/

[benjamin utterback]

The error code 10486 can come from many different reasons. There is also a large discussion on it on the PayPal website. You can check it out here, https://www.paypal-community.com/t5/About-eBay-Archive/Error-Code-10486/td-p/472434/page/10

[m.andrzejak]

 

 

The error code 10486 can come from many different reasons. There is also a large discussion on it on the PayPal website. 

OK, there is a discussion, but I have a lot of the same errors on my website. How to find out what happen and how to resolve this problem?

PayPal response:TIMESTAMP -> 2013-10-23T10:28:21ZL
_ERRORCODE0 -> 10486L
_SHORTMESSAGE0 -> This transaction couldn't be completed.L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.L
_SEVERITYCODE0 -> Error

[bombe93]

I also happened to me this error 10486, you have solutions?

[El Patron]

I suggested to the 'many' above to open a bug report, none did or at least could not bother to post the url.

 

Note: it's not a bug if there is no bug report, nor will the prestashop team look at it...

 

That being said, I would turn off express checkout and try using the standard paypal payment method.

[bombe93]

ok I'll try to make a bug report.

however I am already using the standard method of payment and not express.

[El Patron]

ok I'll try to make a bug report.

however I am already using the standard method of payment and not express.

 

I found an existing bug report

http://forge.prestashop.com/browse/PSCFV-10138

 

rather than open another, you can vote this up and add any comments you might like including a link to this thread.

[bombe93]

okok perfect thanks

[benjamin utterback]

Hi bombe93, please let us know if no comment has been made in a few days. If anybody else is having the same problem, feel free to login to the Forge and comment and/or "Upvote" the forge report for higher priority. Thank you!

[bombe93]

I commented under the post linked from El Patron, already there are 2 other people that saying have the same issue

[benjamin utterback]

Okay, it does have 4 upvotes. It should be commented on this week. Please let me know if the report has not been addressed by our Dev team in a few days. 

[bombe93]

okok alright, thanks

[bluantinoo]

same thing happens on an old 1.4.11.0 installation

this is the error messages arriving from my store

 

PayPal response:
TIMESTAMP -> 2013-12-03T20:56:00Z
L_ERRORCODE0 -> 10486
L_SHORTMESSAGE0 -> This transaction couldn't be completed.
L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.
L_SEVERITYCODE0 -> Error

[Klayton2112]

I have the module version 3.6 (now 3.6.1) and

Paypal said that this error is due to a credit card payment failure. Probably not enough money or some other limits from the company that released the card. 

 

This is what the've said to me after opening a ticket to their tech service.

[bluantinoo]

I see I have an old version of the Paypal module (v2.8.6)

I would like to upgrade it, but on addons.prestashop.comI cannot find a module called just "paypal"

I see instead a "Paypal Europe": http://addons.prestashop.com/it/pagamento-prestashop-moduli/1748-paypal.html

 

is this the new version of the old one present by default in prestashop?

[Gipielle]

Prestashop 1.5.4.1 and PayPal Module 3.6.1 Same error:

 

PayPal response:TIMESTAMP -> 2014-01-04T14:07:52ZL_ERRORCODE0 -> 10486L_SHORTMESSAGE0 -> This transaction couldn't be completed.L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.L_SEVERITYCODE0 -> Error

 

This error is also present in previous PayPal versions.

[jimmyc]

Just had this error on 

 

Version : 3.5.8  

 

 

Subbing for any updates..

 

PayPal response:TIMESTAMP -> 2014-03-11T05:29:42ZL_ERRORCODE0 -> 10486L_SHORTMESSAGE0 -> This transaction couldn't be completed.L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.L_SEVERITYCODE0 -> Error