agustin.allera Posted June 11, 2013 Share Posted June 11, 2013 Hi! i have a problem with my prestashop 1.5 when i confirm an order or i try to change it's status appear a blank page without anything i put define('_PS_MODE_DEV_',true); but it dont show me an error, it's still in blank how can i fix it???? thanks! Link to comment Share on other sites More sharing options...
vekia Posted June 11, 2013 Share Posted June 11, 2013 if you've got blank page even if you use the _PS_MODE_DEV_ mode, i suggest you to check the php error log file. have you got an access to it? Link to comment Share on other sites More sharing options...
agustin.allera Posted June 11, 2013 Author Share Posted June 11, 2013 yes i have, i think! i looked into log on prestashop directory and i have no errors, and the i looked in my website log and i have no errors Link to comment Share on other sites More sharing options...
vekia Posted June 11, 2013 Share Posted June 11, 2013 are you sure that you've got an access to the PHP error log? ( Im asking because sometimes merchats check the APACHE error log -but it isn't the same file) Link to comment Share on other sites More sharing options...
agustin.allera Posted June 11, 2013 Author Share Posted June 11, 2013 i'm asking to my hosting, and i will post their reponse! thank you! Link to comment Share on other sites More sharing options...
agustin.allera Posted June 11, 2013 Author Share Posted June 11, 2013 i contacted my hosting and they said that i have no errors on the log, and i can see the empty file thru my gpanel. Do you have any clue what could be happend? Thanks!! Link to comment Share on other sites More sharing options...
webplus Posted June 12, 2013 Share Posted June 12, 2013 I would probably start with comparing all the files on your FTP against prestashop zip archive, to make sure that no file is corrupted. Sometimes FTP client may copy only part of the file when error occurs during transfer (I had this experience with WinSCP). You can use Total Commander's Synchronize dirs tools which allows to quickly compare (better don't sync if you use it first time :-) the files to see if they are all ok. It can be also some database issue, hosting issue etc, but it would be much harder to sort out, so easy steps first :-) It's also good to write as much details as possible: - is it upgraded or fresh installation - does it occur after you made some specific task (installed module, upgraded shop, etc.) Link to comment Share on other sites More sharing options...
agustin.allera Posted June 12, 2013 Author Share Posted June 12, 2013 Hello webplus! I compared the files in my computer and in my site and they are identical, excepted the mails what i have translated. My prestashop is a new installation and always do these errors, I dont think that it's because a new module have been installed. When i installed the soft, i had some errors and the i created new databases until the installation was done without any errors. do you have next steps? I'm baffled thanks again Link to comment Share on other sites More sharing options...
webplus Posted June 14, 2013 Share Posted June 14, 2013 So have you managed to install Prestashop at the end without any errors? If you go to Advanced Parameters > Configuration Information > Check your configuration, do you see any issues (under required parameters)? Link to comment Share on other sites More sharing options...
agustin.allera Posted June 14, 2013 Author Share Posted June 14, 2013 yes I have, I installed without errors. I have all requirements marked as OK these are the details: Información sobre su servidor Información sobre su servidor: Linux #1 SMP Fri Jun 22 02:17:07 MSD 2012 i686 Versión del software servidor: Apache/2.2.16 (Debian) Versión de PHP: 5.3.3-7+squeeze14 Limite de memoria: 67108864 Tiempo Máximo de ejecución: 15 Información de la base de datos Versión de MySQL: 5.1.61-0+squeeze1-log Motor MySQL: InnoDB Prefijo de tablas: ps_ Información sobre la tienda Versión de PrestaShop: 1.5.4.0 URL de su tienda: http://deverduras.com.ar/ Nombre del tema utilizado: newatch Información sobre el email Modo de envío de emails: Utiliza sus parámetros SMTP Servidor SMTP: smtp.gmail.com Usuario: Definido Contraseña: Definido Encriptación: ssl Puerto: 465 Sus datos Información sobre usted: Opera/9.80 (X11; Linux zbov) Presto/2.11.355 Version/12.10 Compruebe configuración Parámetros requeridos: OK Parámetros opcionales: OK thank you! Link to comment Share on other sites More sharing options...
Generaal Posted June 14, 2013 Share Posted June 14, 2013 Hello, I have the same prob for a while time. I installed a clean and functional PS v 1.5.4.1 After a while I constansternation a 503 error when I traying to go click on the tab Advance parameters, configuration information, give me a blank, white page return, check serveral things, logfile checking..compare the files in the requested module, contacting my host company, they will check some things, but I don't receive nothing back on the moment. When I use webtools, Chrome, I see the follow things: Request URL: http://www.erotiekfabriek.be/RM/index.php?controller=AdminInformation&token=bd877db7bbade7f6c44ef3a439cc5e2c Request Method: GET Status Code: 503 Service Unavailable Request Headersview source Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Encoding: gzip,deflate,sdch Accept-Language: en-US,en;q=0.8,nl;q=0.6 Connection: keep-alive Cookie: jirafe.metric.boxes=%7B%22revenue%22%3A%7B%7D%2C%22orders%22%3A%7B%7D%2C%22visits%22%3A%7B%7D%2C%22conv_rate%22%3A%7B%7D%2C%22aov%22%3A%7B%7D%2C%22rpv%22%3A%7B%7D%7D; jirafe.active.site_id=129520; cookie_ue=1; ffdbd13d96d903c026c4876e97eb63a4=7SboEh31zmMh5fXaCHFPYMpCfZw699gw2kuQKLQS89b6MeaVhIaiF3nGiIY2kz3opt%2Fi5jho6u7W42wIOasFXiknqBELeZYWPtZdr11tKWVy9nT5ThiUr6PgYrOtHa84QopZos8u8xv49KucWJxP5fHf7JDr9dz83BUS2ST6NQDi2GSlt5dbkDlOr9EtrYmH000136; __utma=20860524.1918701170.1370792655.1371147559.1371149360.31; __utmc=20860524; __utmz=20860524.1370792655.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); _pk_id.129520.38c3=062b112c89085df4.1370792656.31.1371151474.1371147559.; __zlcid=%7B%22mID%22%3A%226lcsSDyhu4rSn9%22%2C%22sid%22%3A%22130613.359848.4rPRESz2%22%7D; 44c621219e3f66a7d4725c437c8fb0f8=7SboEh31zmMh5fXaCHFPYIdfjXbJDmL4eZku1b74mlhpI4Nw9i0QtJIfvxbZTX%2Flb1NXRDh0ZfeyzMJb6ThL89uULaR%2F%2BR4nXXrzTYLnBpaySpx%2FJn2GY821ZLmuM6xHitUvwJ%2FnqmwkO3fshGDKFIEpUYgFedXdxNmoEUV295MKDGasN6bOdQSXypB8t6TajkJhrTGNCl4c2dLB0FhsLP9ewEE4%2BOnbxbad6SgpVDrVQsb9MGo29KjedK%2F5SKIzq6JgOzv1i77tTi%2Fec9XOp%2Fr%2FyAYqXzUIIRvp8H3lKCEa5Y%2Bl3l5LErjsqO68QKEu1f52drHjWSGhVOCEyZTXsL%2BgLxQ%2Bz4NY0Zr7YxUbpkMol9eVSAQQyWoOHaUOGjVTZSvJYS%2FNM3H4dRKlUn1Gv8BxMkfkA7Jsm2FGsVcnkGp0XOmQJDENRMUPId0wVFbuVy8EPLVUeI8s5MiM59Z6xbr1X6FcrgfhPHUQhy7FL0dx8mSVxlhZrBRNLJetBv0L%2FwclNDL4sg1rOHx%2BGSZGI%2FUeup3zKqSKDMMggBPrQ7Bh1tV7kb7MRNa6NksTLxgdBh7YcwCB0RKemnwr6ke3lFRRfFvP1RvlGK9PHq%2BfgFUhGBauQex%2BRIg0cQtYA%2F68YDeoH76CqfWF05x0u0Y3MiEYFq5B7H5EiDRxC1gD%2FrxViCz6OTKEOlAyAcJDVpoiIRgWrkHsfkSINHELWAP%2BvK44jsCNANVgjh9ZmAxLbu2l%2Bo5EZKm6i9x%2BGD%2BaIbas49W%2Bw23nPyaXUBkvAhxPpwcMG4TyfOCygJHYJztcIrJjJB5%2BzeDlsGNjEKKlUjV%2F000616 Host: www.erotiekfabriek.be Referer: http://www.erotiekfabriek.be/RM/index.php?controller=AdminProducts&conf=4&token=437bb20fdbe770f99e0e29b838aeed88 User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.110 Safari/537.36 [*]Query String Parametersview sourceview URL encoded controller: AdminInformation token: bd877db7bbade7f6c44ef3a439cc5e2c [*]Response Headersview source Accept-Ranges: bytes Age: 60 Connection: close Content-Length: 1 Content-Type: text/html; charset=utf-8 Date: Fri, 14 Jun 2013 11:05:33 GMT Server: Varnish Via: 1.1 varnish X-Varnish: 464945997 Best Regards, Generaal Link to comment Share on other sites More sharing options...
Generaal Posted July 5, 2013 Share Posted July 5, 2013 Prob are solved, I moving to a vps server. Best Regards, Generaal Link to comment Share on other sites More sharing options...
vekia Posted July 6, 2013 Share Posted July 6, 2013 so the problem was with server configuration or resources available there ? (like ram, cpu etc.? ) Link to comment Share on other sites More sharing options...
Rey72 Posted February 10, 2014 Share Posted February 10, 2014 Hej, I have a similar problem. It shows error: Fatal error: Call to a member function getManufacturerLink() on a non-object in /var/www/.../public_html/modules/uhu_qt_topmenu/uhu_qt_topmenu.php on line 700 Can anybody help? br Link to comment Share on other sites More sharing options...
vekia Posted February 10, 2014 Share Posted February 10, 2014 Hej, I have a similar problem. It shows error: Fatal error: Call to a member function getManufacturerLink() on a non-object in /var/www/.../public_html/modules/uhu_qt_topmenu/uhu_qt_topmenu.php on line 700 Can anybody help? br it's not the same error your error is related to your module named uhu_gt_topmenu it's not default module so i suppose that it will be much easier to ask module develop about this error, we don't know even sources of this addon Link to comment Share on other sites More sharing options...
Recommended Posts