Generaal Posted June 9, 2013 Share Posted June 9, 2013 (edited) Hello folks, I have many day's the follow prob for some actions to complete in BO This occours on the follow actions: When I click in BO on the configuration/info tab. (Blank, white page return, I have to login again) When I want to regenerate pictures of the products, I select one by one (large default and so on) regenerate these from the manufactures, category, going well. When I want to upload cvs product files with 100 products. Blank, white page back, most products are added to the shop. upload cvs product files with 4 products, going well. I have check and recplace the index.php file in the Admin section, even the AdminInformationController.php with the original, clean the smarty cache and the compile folders, the browser cache. Contacting my host company (one.com), normaly an server problem, (google search and these forum), but I see that the other things where also including these files going well, Including the text file created with google chrome, webtools. I run v1.5.4.1, default theme and almost clean, standard installation. Thanks for the attention, Best Regards, Generaal Edited June 30, 2013 by Generaal (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted June 9, 2013 Share Posted June 9, 2013 if it is possible - check PHP ERROR LOG, maybe there you will find some informations about php scrip bugs related to the 503 error Link to comment Share on other sites More sharing options...
Generaal Posted June 9, 2013 Author Share Posted June 9, 2013 Hello vekia, You mean the error log file from the server, webtools google or in the files in PrestaShop? I have download the server error log file, nothing there even nothing in de log files from the prestashop dir. Thnx for the info, Best regards, Generaal Link to comment Share on other sites More sharing options...
vekia Posted June 9, 2013 Share Posted June 9, 2013 i mean file with errors related to the PHP (not apache error / access log). it is usually aailable on FTP service or in webhosting control panel Link to comment Share on other sites More sharing options...
Generaal Posted June 9, 2013 Author Share Posted June 9, 2013 Hello again vekia, I have found the follow in the errorlog file, below included. I don't know, if that are the reason to the 503 error. Thnx in Advance, Generaal Link to comment Share on other sites More sharing options...
Generaal Posted June 16, 2013 Author Share Posted June 16, 2013 I have to deinstall all the modules that are possible to disable in PS v 1.4.5.1. Empty the cache folders, removing teh ht access file from root..replace the controllers with the original... Contacting my host company for an solution, they told me, thats are an PS prob..in one of the software, but where.. But this error 503 keep appears..I don't know what else I could do to fix it. Can I test some things to come closer to a solution? Best Regards, Generaal Link to comment Share on other sites More sharing options...
Generaal Posted June 18, 2013 Author Share Posted June 18, 2013 Hello PS folks, I hope that someone can help with this issue! I receive the follow message from the technical staff from one.com hosting: Hello, Our technicians has checked your Prestashop site and can see that there is a time out error when accessing some menu on your prestashop admin panel. Particularly for Advanced Parameters > Configuration Information, this page is fetching too many images (taking 1 cpu full 100%) and simply timing out. From what we see it should be the "List of changed files" section that is causing the page to timeout. It could be also the cause why the Preference > Images option is timing out as well. The pages are fetching 68483 images which is causing issues on the server to complete the process. Unfortunately, we don't have a workaround for this as we don't offer to change any setting on our servers. You'll have to optimize your site and make sure it doesn't exhaust the resources of our servers for your site to work properly. Should you have anymore inquiries please do not hesitate to contact us through our 24/7 online chat or email us. Best Regards Camille One.com I have about 2500 products in my shop. But I think that there maybe some things not right configurated are.. Or what can I delete from my PS files, to solve this issue? Best Regards, Generaal Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 25, 2013 Share Posted June 25, 2013 Hi Generaal, it seems that this is a timeout issue. What kind of hosting plan do you have with one.com? Regarding the BackOffice Images tab, there really isn't much you can optimize to make sure that page loads. Either your server can load the images or it can't due to memory or timeout settings. For that many products you may want to look into some kind of VPN server. Link to comment Share on other sites More sharing options...
Generaal Posted June 25, 2013 Author Share Posted June 25, 2013 Hello benjamin, I can't understoot, I have some 2600 products, with serveral pictures, where the most are grabled from the severlocation from my supplier.. Thnink you, thats the prob? I have the follow options by one.com If you will look inside, I will PM you the login and pswrd. I have sending the server settings and config to you, via PM. Best Regards, Generaal Link to comment Share on other sites More sharing options...
Dh42 Posted June 25, 2013 Share Posted June 25, 2013 What are your server specs? Are you on shared hosting? How many customer accounts does your site have? How many page views are you getting a day? Who is the host as well? Link to comment Share on other sites More sharing options...
Generaal Posted June 26, 2013 Author Share Posted June 26, 2013 Hello, I'm in startup fase, and have on the moment no costumers at all. And the max visites that I can see in analytics are about 250. I Will attache soon the server info. Thanks in advance, Generaal Link to comment Share on other sites More sharing options...
Generaal Posted June 26, 2013 Author Share Posted June 26, 2013 Hello again, below a vew of my server setting in a dop: Server configuration About Server configuration Thanks for installing this module on your website. This module checks your server configuration. Developped with love by Samdha, which helps you develop your e-commerce site. According original idea Mediacom87. Configuration Prestashop version: 1.5.4.1 PHP version: 5.3.26 MySQL version: 5.1.66-0+squeeze1 Free space: 3.27 TB Total space: 5GB max_execution_time = 50 memory_limit = 128M Xcache is installed. APC is not installed. Memcached is not installed. mcrypt is installed. Curl is installed. safe_mode is not activated. register_globals is not activated. allow_url_fopen is activated. gd is activated. file_uploads is activated. /config is writeable. /cache/smarty/compile is writeable. /sitemap.xml is writeable. /img is writeable. /mails is writeable. /modules is writeable. /themes/thgr00027r/lang is writeable. /translations is writeable. /upload is writeable. /download is writeable. Ads Best Regards, Generaal Link to comment Share on other sites More sharing options...
Generaal Posted June 30, 2013 Author Share Posted June 30, 2013 (edited) Hello PS folks, I have follow the advice from benjamin and moved to an VPS host server. I have found a great deal and even a superior support for a resonable budget, that I have to spend for these VPS. Therefore I wil thanks the people they have co investigate for this problem to solved it. And last but not least the new host company, they have move and install all the things in no time, even the domain transfer and so on! Many thanks to the people from Hostdeal, special Andy and Marco! (www.hostdeal.eu), they are fantastic and done a great job! Best Regards, Generaal Edited June 30, 2013 by Generaal (see edit history) Link to comment Share on other sites More sharing options...
Recommended Posts