Canini Posted June 4, 2013 Share Posted June 4, 2013 Hi everyone, The public_html directory does not contain an index.php or index.html file. As there is no content to display, Apache instead serves an error message. Appears to have the Prestashop installation in the "presta" Directory. How can i move it on the direct Domain without loosing my products and so on. i attach a screenshot of my puplic.html and also on of the install Information. Im pretty much confused because in the Installation Information it says the right place. I Need a step by step help in that case. Link to comment Share on other sites More sharing options...
vekia Posted June 4, 2013 Share Posted June 4, 2013 You installed prestashop manually or via softaculous or something similar (software from your webhosting control panel) In my opinion, you should download latest prestashop version form official repository, then upload files to FTP. After that - install your store manually. If you want to move /presta/ to the root directory - just copy all files from /presta/ to the root dir. Don't foget about configuration under preferences > seo & urls if you have got any questions - feel free to write 1 Link to comment Share on other sites More sharing options...
Canini Posted June 6, 2013 Author Share Posted June 6, 2013 Wow thank you very much that was helpfull...i could solve it...thanks again Link to comment Share on other sites More sharing options...
vekia Posted June 6, 2013 Share Posted June 6, 2013 you're welcome thanks for information that it works for you now im going to mark this thread as [solved] if you've got any questions related to this case, feel free to continue discussion here 1 Link to comment Share on other sites More sharing options...
Canini Posted June 6, 2013 Author Share Posted June 6, 2013 im totaly lost now...the shop is supposed to be open monday...and when i checked it earlier it worked....whats wrong...can it be solved?? do i have to start over again??? And i was just working on it and it worked fine...adding products and so on...now i cant open my BackOffice and the shop itself...im a Little bit in Panic now. Message when i try to open my BackOffice: Warning: require(/home/caninise/public_html/myshop123/../config/config.inc.php) [function.require]: failed to open stream: No such file or directory in /home/caninise/public_html/myshop123/index.php on line 30 Fatal error: require() [function.require]: Failed opening required '/home/caninise/public_html/myshop123/../config/config.inc.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/caninise/public_html/myshop123/index.php on line 30 Message when i try to open the shop Forbidden You don't have permission to access / on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request Link to comment Share on other sites More sharing options...
vekia Posted June 6, 2013 Share Posted June 6, 2013 it mean that there is problem with configuration file does the file /config/config.inc.php exist? i removed [solved] from the title regards Link to comment Share on other sites More sharing options...
Canini Posted June 6, 2013 Author Share Posted June 6, 2013 hi again, no i cant find the config file...but i didnt Change anything there...and it worked fine i was working on it and the page was to see...and then it came up after i restarted my Computer. Link to comment Share on other sites More sharing options...
Canini Posted June 6, 2013 Author Share Posted June 6, 2013 Well, what can i do about that...do i have to start over again...or can i get it solved. AND still i wonder why it worked and now it doesnt.... if i would have changed something... OK but i didnt... i logged in at my cpanel after it came up. very strange...dont get it... Link to comment Share on other sites More sharing options...
vekia Posted June 6, 2013 Share Posted June 6, 2013 configuration file is necessary for prestashop, it really weird that this file disappear maybe you moved it to the other directories? i dont know... Link to comment Share on other sites More sharing options...
Canini Posted June 6, 2013 Author Share Posted June 6, 2013 i dont know how i could have moved it when i wasnt in my cpanel...do i have to start completely new again??? Or is it to fix? Im a bit under pressure it must be online until next week ahhhhhhhh lol... or i give u my Information and u check it hahaha Link to comment Share on other sites More sharing options...
vekia Posted June 6, 2013 Share Posted June 6, 2013 if it is possible - please give the FTP data (login,server,pass), send me PM - i will check it, i've got time right now Link to comment Share on other sites More sharing options...
Canini Posted June 7, 2013 Author Share Posted June 7, 2013 GOOD MORNING, i got an answer of the host now. Hello, From what the error is displaying 'Warning: require(/home/caninise/public_html/myshop123/../config/config.inc.php)' it appears that your Prestashop installation it trying to load a condig.inc.php from public_html/config which does not exist. You can try restoring your content using the Server Rewind tool in cPanel. The following knowledgebase article will give you step by step instructions on how to use Server Rewind. https://my.a2hosting.com/knowledgebase.php?_m=knowledgebase&_a=viewarticle&kbarticleid=506 If you have any questions or run into further issues please let us know. Best Regards, Does it work or is it going to be worse when i try it??? I Wish everyone a wonderful day Link to comment Share on other sites More sharing options...
vekia Posted June 7, 2013 Share Posted June 7, 2013 hello you've got working store now, don't use Rewind tool. Not it's time to configure your there, believe me have you got any manual installation instructions? 1 Link to comment Share on other sites More sharing options...
Canini Posted June 7, 2013 Author Share Posted June 7, 2013 Hi no i dont... it is done with the softaculous Link to comment Share on other sites More sharing options...
vekia Posted June 7, 2013 Share Posted June 7, 2013 you installed prestashop with softaculous? :| believe me, it's better to install it manually, here on forum you can read many threads related to the problems with softaculous Link to comment Share on other sites More sharing options...
Canini Posted June 7, 2013 Author Share Posted June 7, 2013 Ahhhhh...wonderful....what now? How do I install it manually...well I can check forum guess its there ....and then I put files via ftp from "old" to new Link to comment Share on other sites More sharing options...
Canini Posted June 7, 2013 Author Share Posted June 7, 2013 And sure I blieve you...just need to get it fixed...grrrr I dont like if I cant get it running...hahaha....is it still fixable with how it is now? Link to comment Share on other sites More sharing options...
vekia Posted June 7, 2013 Share Posted June 7, 2013 it's your decision, you can use prestashop from softaculous (if it works for you) i just wanted to say, that here on forum many merchants have got troubles with scripts from softaculous, so its better to install ps manually - but it's only my opinion Link to comment Share on other sites More sharing options...
Canini Posted June 7, 2013 Author Share Posted June 7, 2013 i will delete everything and start completely new...thank you for your help...your honesty and your opinion is always very much appreciated. so u can pin a solved on this thread. im sure i will bother u again sooner or later wish u a wonderful day Link to comment Share on other sites More sharing options...
vekia Posted June 7, 2013 Share Posted June 7, 2013 many thanks for informations i marked this thread as [solved] if you've got ANY problems, create new thread - and PM with link to your topic, i will join to the discussion ASAP regards! Link to comment Share on other sites More sharing options...
Canini Posted June 7, 2013 Author Share Posted June 7, 2013 THANK YOU your the best Link to comment Share on other sites More sharing options...
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