sootski Posted June 3, 2013 Share Posted June 3, 2013 My website has been replaced with this message Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at shop4utax.co.uk Port 80 I only realised as I wasnt getting the usual traffic. I can access the back office fine, all the info seems to be there. There are no error logs in Prestashop or the admin panel from my host. Any ideas? Server information Server information: Linux #16 SMP Tue May 14 08:12:20 CDT 2013 x86_64 Server software version: Apache PHP version: 5.2.17 Memory limit: 256M Max execution time: 30 Database information MySQL version: 5.5.23-55 MySQL engine: InnoDB Tables prefix: ps_ Store information Prestashop version: 1.5.3.1 Shop URL: http://shop4utax.co.uk/ Current theme in use: default Mail configuration Mail method: You are using the PHP mail() function. Your information Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0 Check your configuration Required parameters: OK Optional parameters: Please fix the following error(s) register_globals List of changed files Changed/missing files have been detected Missing files (42) .gitignore modules/blocknewsletter/mails/en/index.php modules/blocknewsletter/mails/en/newsletter_conf.html modules/blocknewsletter/mails/en/newsletter_conf.txt modules/blocknewsletter/mails/en/newsletter_verif.html modules/blocknewsletter/mails/en/newsletter_verif.txt modules/blocknewsletter/mails/en/newsletter_voucher.html modules/blocknewsletter/mails/en/newsletter_voucher.txt modules/blockwishlist/mails/en/index.php modules/blockwishlist/mails/en/wishlink.html modules/blockwishlist/mails/en/wishlink.txt modules/blockwishlist/mails/en/wishlist.html modules/blockwishlist/mails/en/wishlist.txt modules/editorial/homepage_logo_1.jpg modules/followup/mails/en/followup_1.html modules/followup/mails/en/followup_1.txt modules/followup/mails/en/followup_2.html modules/followup/mails/en/followup_2.txt modules/followup/mails/en/followup_3.html modules/followup/mails/en/followup_3.txt modules/followup/mails/en/followup_4.html modules/followup/mails/en/followup_4.txt modules/followup/mails/en/index.php modules/mailalerts/mails/en/customer_qty.html modules/mailalerts/mails/en/customer_qty.txt modules/mailalerts/mails/en/index.php modules/mailalerts/mails/en/new_order.html modules/mailalerts/mails/en/new_order.txt modules/mailalerts/mails/en/productcoverage.html modules/mailalerts/mails/en/productcoverage.txt modules/mailalerts/mails/en/productoutofstock.html modules/mailalerts/mails/en/productoutofstock.txt modules/referralprogram/mails/en/index.php modules/referralprogram/mails/en/referralprogram-congratulations.html modules/referralprogram/mails/en/referralprogram-congratulations.txt modules/referralprogram/mails/en/referralprogram-invitation.html modules/referralprogram/mails/en/referralprogram-invitation.txt modules/referralprogram/mails/en/referralprogram-voucher.html modules/referralprogram/mails/en/referralprogram-voucher.txt modules/sendtoafriend/mails/en/index.php modules/sendtoafriend/mails/en/send_to_a_friend.html modules/sendtoafriend/mails/en/send_to_a_friend.txt Updated files (10) CONTRIBUTORS.md sitemap.xml admin-1364392176/themes/default/template/footer.tpl config/defines.inc.php config/xml/modules_list.xml controllers/admin/AdminImportController.php modules/gsitemap/gsitemap-cron.php modules/gsitemap/gsitemap.php modules/gsitemap/index.php modules/gsitemap/translations/index.php Link to comment Share on other sites More sharing options...
guest* Posted June 3, 2013 Share Posted June 3, 2013 You need to upgrade your max_input_time and max_execution_time on for your webspace to 300. 30 seconds are not enough to execute bigger scripts of Prestashop 1.5. and that's why your server is breaking them with an 500 http code. Ask your provider to change both values to 300. Also register_globals should be set to OFF. And also ask if it possible to have an upgrade of php version to 5.3.x Link to comment Share on other sites More sharing options...
sootski Posted June 3, 2013 Author Share Posted June 3, 2013 You need to upgrade your max_input_time and max_execution_time on for your webspace to 300. 30 seconds are not enough to execute bigger scripts of Prestashop 1.5. and that's why your server is breaking them with an 500 http code. Ask your provider to change both values to 300. Also register_globals should be set to OFF. And also ask if it possible to have an upgrade of php version to 5.3.x Can you tell me which files I need to edit to make those changes please? Link to comment Share on other sites More sharing options...
guest* Posted June 3, 2013 Share Posted June 3, 2013 You need to access to your cPanel (admin panel) on your server. Please contact your provider for you to make this upgrade. Perhaps it is not possible with the webspace you are running to make own settings. Link to comment Share on other sites More sharing options...
sootski Posted June 3, 2013 Author Share Posted June 3, 2013 You need to access to your cPanel (admin panel) on your server. Please contact your provider for you to make this upgrade. Perhaps it is not possible with the webspace you are running to make own settings. Hi, I do have access to the server and as long as I know where to look should be able to make those adjustments. Link to comment Share on other sites More sharing options...
guest* Posted June 3, 2013 Share Posted June 3, 2013 Which step exactly did you before the site crashed ? Link to comment Share on other sites More sharing options...
guest* Posted June 3, 2013 Share Posted June 3, 2013 You need to make them on cPanel or server admin panel. If not possible so you can try to add them with an own php.ini with your changed configuration. Link to comment Share on other sites More sharing options...
sootski Posted June 3, 2013 Author Share Posted June 3, 2013 Which step exactly did you before the site crashed ? I added a new category - Acessories, removed a couple of payment options, cheque and cash on delivery as they were affecting my payments page performance. I also added Jirafe and eBay modules. I checked the site and all was running ok, Didnt realise until today that it was down i only checked as I notice there was no traffic. Link to comment Share on other sites More sharing options...
guest* Posted June 3, 2013 Share Posted June 3, 2013 OK so no relation to the exact time or crash possible, because some days ago. Could you fix the server modules to the values stated ? Link to comment Share on other sites More sharing options...
sootski Posted June 3, 2013 Author Share Posted June 3, 2013 Apparently I am not able to change those server settings. That said the site has been up and running without a problem for several months so I cant see how adding another category would have overloaded the server? I have probably less than 500 products and only maybe 100 images. The site didn't have a problem loading before. Link to comment Share on other sites More sharing options...
sootski Posted June 4, 2013 Author Share Posted June 4, 2013 (edited) I have tried uninstalling the most recent modules I installed or modified, ie Paypal and Jiraffe. That hasn't worked. I have noticed though that the mobile site is still live. Also I have now deactivated the shop and the maintenance screen appears with the shop header. Does that shed any light on it? Edited June 4, 2013 by sootski (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 25, 2013 Share Posted June 25, 2013 Hi sootski, that is strange that the mobile site is working but nothing else. You have no errors in your php error log provided from your hosting company? If you have solved the issue, please let us know how so we can all help the community. Thank you! Link to comment Share on other sites More sharing options...
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