paanpaan Posted June 3, 2013 Share Posted June 3, 2013 I recently installed on hosted account prestashop. when I update product it won't update i get this error Bad Request Your browser sent a request that this server could not understand. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. I search on google but no one have answered a solved solution. Server information: Server software version: Apache PHP version: 5.3.15 Memory limit: 32M Max execution time: 30 Database information MySQL version: 5.1.68-cll MySQL engine: InnoDB Tables prefix: ps_ Store information Prestashop version: 1.5.3.1 Shop URL: http://hmhstyle.com/ Current theme in use: clothetheme Mail configuration Mail method: You are using the PHP mail() function. Your information Your web browser: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.94 Safari/537.36 Please Help Me Link to comment Share on other sites More sharing options...
NemoPS Posted June 3, 2013 Share Posted June 3, 2013 Hi, do you have friendly urls enabled? Preferences-> SEO and URLS Link to comment Share on other sites More sharing options...
paanpaan Posted June 3, 2013 Author Share Posted June 3, 2013 Not yet let me do that Link to comment Share on other sites More sharing options...
paanpaan Posted June 3, 2013 Author Share Posted June 3, 2013 by Enable friendly urls enabled? Preferences-> SEO and URLS , its remain same problem. When you update anything it give 400 bad request Link to comment Share on other sites More sharing options...
NemoPS Posted June 3, 2013 Share Posted June 3, 2013 So it was disabled? Is there something about the error in the apache error log? Link to comment Share on other sites More sharing options...
vekia Posted June 3, 2013 Share Posted June 3, 2013 hmm looks like something wrong with htaccess, but the problem is that... for back office this file isn't so important... you should follow Nemo suggestion, check php error log Link to comment Share on other sites More sharing options...
paanpaan Posted June 4, 2013 Author Share Posted June 4, 2013 this is error next to friendly url i am not sure if its help URL rewriting (mod_rewrite) is not active on your server or it is not possible to check your server configuration. If you want to use Friendly URLs you must activate this mod. Link to comment Share on other sites More sharing options...
paanpaan Posted June 4, 2013 Author Share Posted June 4, 2013 should I install 1.4.10 to resolve the problem Link to comment Share on other sites More sharing options...
NemoPS Posted June 4, 2013 Share Posted June 4, 2013 You can try it out, but there is no guarantee it will solve the problem. It might also be a server misconfiguration at this point, since it was not working with pretty urls turned off either Link to comment Share on other sites More sharing options...
paanpaan Posted June 4, 2013 Author Share Posted June 4, 2013 I am hosting on paid hosting plan what should I tell them. they are willing to help me but I am not sure what it on their server causing problem. Link to comment Share on other sites More sharing options...
vekia Posted June 4, 2013 Share Posted June 4, 2013 but back office don't use mod rewrite. Link to comment Share on other sites More sharing options...
NemoPS Posted June 4, 2013 Share Posted June 4, 2013 Ask them to have a look at the apache error logs Link to comment Share on other sites More sharing options...
paanpaan Posted June 5, 2013 Author Share Posted June 5, 2013 I asked my hosting company they fix something on their end it fixed now Thanks guys, Link to comment Share on other sites More sharing options...
vekia Posted June 5, 2013 Share Posted June 5, 2013 thanks for information, now i can go ahead and mark this thread as [solved] btw. have you got any information what they changed? Link to comment Share on other sites More sharing options...
paanpaan Posted June 5, 2013 Author Share Posted June 5, 2013 no they said engineers fixed your problem. Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 5, 2013 Share Posted June 5, 2013 They probably just enabled Mod_rewrite capabilities on the server no? Who is your hosting provider? Link to comment Share on other sites More sharing options...
paanpaan Posted June 5, 2013 Author Share Posted June 5, 2013 www.hostbig.com Link to comment Share on other sites More sharing options...
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