Module does not install

[markjl]

The following module(s) were not installed successfully:

• psmloginascustomer
  

This is the login as customer module

I have a similar problem with the jirafe module

 

What can I do? Thanks

v1.4.9

Edited May 30, 2013 by markjl (see edit history)

[disarci]

Tks,

 

I'll give you assistance on the addons module,

and send you the update.

 

Regards

[markjl]

OK looking forward to that. Thanks

[markjl]

Hello

 

Had no further info from you ...

[vekia]

it looks like parse error in the code (php / mysql queries)

[markjl]

Hi Vekia, what can be done? Thanks

[vekia]

if you're able - check PHP error log

[markjl]

No idea how to do that ...

How did you see that it was a parse error?

Any chance of more info?

[vekia]

internal server error is usualy related to the php parse error (or errors related to the .htaccess file)

in this case it is probably php parse error.

 

php error log is a file, which usually is located in your FTP service in the root directory, search for directories like /log/ /tmp/

you can find there simple .txt files, php error log file is usually named as error.log php.log

 

sometimes this file is also available in your webhosting control panel, maybe try there

[markjl]

My hoster says I have to turn on php logging

 

so I did so according to this post

 

and I get

 

Warning: Unknown: open_basedir restriction in effect. File(/log/phplog.txt) is not within the allowed path(s): (/var/www/vhosts/FilerWeb03/mjlvideo.fr/:/var/www/html/dnpanel/:/usr/lib/php/:/usr/share/pear:/tmp) in Unknown on line 0

Edited August 23, 2013 by markjl (see edit history)

[markjl]

I got the logging to work, I think (how could I test it for sure?)

 

Nothing appears in log file, module appears to install now

 

but still cannot login as customer as intended

 

Is all hope lost?

Edited August 23, 2013 by markjl (see edit history)

[vekia]

error reporting defined in the htaccess file will not work in back office.

try with this: http://mypresta.eu/en/art/developer/how-to-turn-on-error-reporting-in-newest-prestashop-1-5-3.html

and then - try to install module once again

[markjl]

yes I already set @ini_set('display_errors', 'on'); in config.inc.php

 

I am seeing no errors in php or on screen related to the login as customer module and yet nothing is different.

 

Back office errors are normally in tools > logs but I have nothing showing there either

Edited August 23, 2013 by markjl (see edit history)

[El Patron]

try this,

 

back office-->preferences-->performance

scroll to the bottom 'caching'

 

if cache = yes, turn it off and then try and load your module...remember to turn it back on

[markjl]

No that doesn't solve it

[J.Sahu]

There might be some problem in the module be sure that you have not changed anything in that.

[markjl]

No I haven't and I've downloaded it afresh