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Shipping not displaying correctly


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Hi all

 

I'm having a bit of an issue with something that should be fairly easy. My client wants the following ranges:

 

United Kingdom: £0-£10: £1.95, £10-50: £3, >£50: FREE

Europe: £0-£10: £3.95, £10-£50: £8.95, >£50: £20

 

I've set up the zones, ranges and prices but the Shopping Cart block seems to show spurious results with regards to the shipping.

 

If I log in using a UK account the shipping in the cart updates fine. However, if I log in as if using a European country (e.g. Germany) I get a shipping cost of £0 applied regardless of the cart amount. If I then go through the checkout procedure to the shipping page the cart block updates with the correct amount and if I continue shopping it will continue to update correctly

 

Can someone please assist me with this? It's driving me crazy! I can usually fix most things but this one has me blindsided

 

Thanks in advance

 

Dan

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Hi Dan,

 

Couple of questions as it is difficult to visualise what all your setting are.

 

Do you have two carriers set up, each with the price ranges you have defined.

Have you seperated the UK from the Europe zone.

Has each carrier been assigned to a zone.

 

 

 

 

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Hi Dave

 

Thanks for your response

 

Yes to all 3 of those questions. When I get to checkout the options are available for either UK or Europe (correctly according to my account address), so they must be set up correctly. It's just the cart block; the client is [naturally] worried that people will see no shipping amount while browsing then be hit with a charge on checkout

 

The Presta version is 1.4.8.3 if that helps at all (and at this point upgrading isn't an option unless essential)

 

Cheers

 

Dan

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Hi Dan,

 

Very strange. It sounds like you have a handle on the shipping settings and I've never come across this issue before.

I'm wondering if your browser cache is causing a problem. Failing that you could possibly reset the cart module.

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Hi Dave

 

It isn't the browser cache; I clear it regularly and just did so to check then. Still the same. Incidentally, all site caching is off and the template is forced to recompile (temporary)

 

The site does have some modules installed but I doubt they will be conflicting (mostly stock-control and working with mass orders). The template is custom but based on the otiginal Presta one. None of the code that drives the sidebox has been altered and no cart/shipping modules have been installed

 

If you would like to view the site it's at http://staging.ohsewcrafty.co.uk/ . It's a test site at the minute until I can get this sorted. If you have the time and care to take a look I can create you an Employee account

 

Cheers

 

Dan

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