Contact-us form doesn´t work

[Pasquale002]

I have a question related to the contact-us form

 

I added several ´customer service´ groups yet only the first one called ´ambassador program´ (see immage attached) seems to work.

 

I tested all the other options and no messages are recieved in both the backoffice and the mail that I linked them to. It only works for the ´ambassador program´

 

Does anyone have an idea how this is possible?

 

Thanks in advance!

[vekia]

are you sure that you use valid email address for other groups?

[Pasquale002]

Yes. All 5 groups use the same identical email address.

 

Could that be the problem?

[vekia]

i don't think so, i think that the problem is somewhere else. Maybe some error appear when you trying to send message to other?

can you turn error reporting on and try?

[Pasquale002]

Where exactly do I do that?

 

Thanks in advance

[Pasquale002]

Anyone an Idea? Its really important for my site

[vekia]

hello, sorry for late response

i haven't received notification that you replied here

 

as i said, turn on error reporting, if you don't know how, read this: how to turn error reporting in prestashop\

 

if any error appear, please paste it here

[Pasquale002]

Thanks Vekia,

 

Hi turned on error reporting. And whenever I send a message It says that ´the message has been sent succesfully´ Yet I do not receive any message in the backoffice neither the e-mail it´s connected to.

 

See immage attached.

 

What can I do about it. It seems very strange that only one of the installed contacts works and they are all linked to the same e-mail address.

 

Thanks in advance.