brightblanks Posted May 23, 2013 Share Posted May 23, 2013 Hi! I have set up a catalog price rule that should apply to a specific group of customers "Wholesale Customers". I ahve set it up to apply to a certain product category... and basically if anyone purchase 6 or more of anything in that category, they should receive 10% off that portion of their purchase. If they purchase12 or more in the category, they should receive 15% off and 24 or more, 20% off. I have it all set up showing the category, and all attributes that are within that category, but still nothing is showing up when I add the correct quantity to the cart. Can anyone tell me what I might be doing wrong? I am using 1.5.3.1 and I have a theme installed that I purchased from Prestashop Add Ons. Could this be a theme issue? Or no? I need Help and I need it as soon as possible! Thank you in advance!!! Link to comment Share on other sites More sharing options...
benjamin utterback Posted May 23, 2013 Share Posted May 23, 2013 Hi brightblanks, do you have a screenshot of your configuration for your catalog price rule? Link to comment Share on other sites More sharing options...
brightblanks Posted May 23, 2013 Author Share Posted May 23, 2013 This is a stupid question, but I cant figure out how to attach an image of my screen shot... I have it in jpeg format. Will that work? Link to comment Share on other sites More sharing options...
brightblanks Posted May 23, 2013 Author Share Posted May 23, 2013 Nevermind... I think my brain may explode soon! Here is the screen shot of the 15% off rule. I have 2 others set up exactly the same, just different quanitties and different percentage off. quantity 6 to 11 - 10% off quantity 24 and up - 20% off Link to comment Share on other sites More sharing options...
benjamin utterback Posted May 23, 2013 Share Posted May 23, 2013 No worries, click on "more reply options" and you will see the option to attach pictures Link to comment Share on other sites More sharing options...
brightblanks Posted May 23, 2013 Author Share Posted May 23, 2013 I should probably add... I am running version 1.5.3.1 and I only have 4 products within the pajamas category... all of which are offered in the 10 sizes that are shown in the product attributes that I have added to Condition Group 1. I want the customer to be able to buy any combination of any of the 4 pajamas in any of the sizes and be eligible for the discount. Link to comment Share on other sites More sharing options...
benjamin utterback Posted May 23, 2013 Share Posted May 23, 2013 Could you give me a test Log in for the customer group "Wholesale Customer" ? When you tested it, did you make sure that the customer is within the group "Wholesale Customer"? Link to comment Share on other sites More sharing options...
brightblanks Posted May 23, 2013 Author Share Posted May 23, 2013 Ok... I created a sample wholesale account. Just sign in with [email protected] and password abc123. I have made sure that this account is labeled as wholesale. Link to comment Share on other sites More sharing options...
brightblanks Posted May 23, 2013 Author Share Posted May 23, 2013 I also puchased the tax exempt addon today, trying to ensure that my wholesale customers didn't have to pay taxes. So... it appears to work until you go to the PayPal page and all of the sudden tax shows up again. Any idea on this? Link to comment Share on other sites More sharing options...
benjamin utterback Posted May 23, 2013 Share Posted May 23, 2013 what is the name is that person with the email address? This is an important question. Link to comment Share on other sites More sharing options...
benjamin utterback Posted May 23, 2013 Share Posted May 23, 2013 I also puchased the tax exempt addon today, trying to ensure that my wholesale customers didn't have to pay taxes. So... it appears to work until you go to the PayPal page and all of the sudden tax shows up again. Any idea on this? You need to post another thread for an unrelated question. It's better to get responses this way. Link to comment Share on other sites More sharing options...
brightblanks Posted May 23, 2013 Author Share Posted May 23, 2013 Are you talking about the name of the person that is registered on that test wholesale account? I did it as Ben Utterback Link to comment Share on other sites More sharing options...
brightblanks Posted May 23, 2013 Author Share Posted May 23, 2013 Hi Ben, are you still there? Any luck? Link to comment Share on other sites More sharing options...
benjamin utterback Posted May 23, 2013 Share Posted May 23, 2013 Hey Sorry, okay in the Customers>Customers>(click edit on Benjamin Utterback) So now you are editing my customer information. The very last field is a drop down called "Default Customer Group" What does it say there? Link to comment Share on other sites More sharing options...
brightblanks Posted May 24, 2013 Author Share Posted May 24, 2013 Hey! Well, I did that and thought you had fixed it because it said "customer" there not "wholesale." So I went thru all wholesale customers and changed their default to "Wholesale" but then I checked it and it is still not showing discount! Any more help? Link to comment Share on other sites More sharing options...
brightblanks Posted May 28, 2013 Author Share Posted May 28, 2013 Hello... I desparately need someone to help me with this problem. I checked with the developer of my theme and it is not a problem with the theme... it continues to operate this way in the Default theme too. So, can someone from Prestashop please help me? I have product coming in tomorrow and need this to work for me. Thanks! Link to comment Share on other sites More sharing options...
benjamin utterback Posted May 28, 2013 Share Posted May 28, 2013 Hi BrightBlanks, I suggest that you upgrade to 1.5.4.1 if you can. If not, then take a look at this thread and post #2, make to have a back up! http://www.prestashop.com/forums/topic/218019-solved-vouchers-not-dispalyed-in-cart-or-my-vouchers/ Link to comment Share on other sites More sharing options...
brightblanks Posted May 28, 2013 Author Share Posted May 28, 2013 Benjamin, what issues might I run into if I upgrade? I am a little nervous about upgrading right before I am expecting lots of traffic on my site. But I tried the remedy you suggested and it did not help my issue. My problem is not with a voucher but with a catalog price rule. Please give me a heads up of what I might run into and I will try to decide the best option for me. Thanks! Link to comment Share on other sites More sharing options...
brightblanks Posted May 29, 2013 Author Share Posted May 29, 2013 I finally got this resolved. Turns out I had to much going on in my condition group... just needed it to specify the group "pajamas" not all the sizes. I also decided to put all the pajamas under one item in my products and do the color/size options within that one item... this has made it to where you can do any combo of those products and get the discount. Now if I could only figure out why taxes keep showing up in PayPal even though I have my Tax Exempt module installed and taxes are not showing up in cart... only show up once I click on PayPal to pay.??? Link to comment Share on other sites More sharing options...
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