Unable to change Product images size in 1.4.10 - getting an error

[ScooterCk]

Hi,

 

My web site is running on 1.4.10 and works fine, apart from a couple of issues.

 

1. I cannot resize the product images, when I try to resize the images in Preferences, Images, it confirms its okay to carry out the resize, then fails with an error

 

"Cannot write products images. Please check the folder's writing permissions."

 

I haven't changed any write permissions??? What is wrong ??

 

I don't know coding, so sorry if this is a silly question.

 

My second issue is with Jirafe Analytics

 

I deleted module as I couldn't get it to run, thinking that I could simply reinstall it and it would fix the problem. However, now when I try to install the module It installs and when I go into modules and then try to install the module from the list, I get an error the following module didn't install successfully??

 

Please help me

 

Thanks

 

Scooterck

[vekia]

1. Are you able to upload pictures to the products?

2. i suggest you to create separate topic with your second thread (see prestashop forum rules)

[ScooterCk]

HI Vekia

 

Thanks for your reply, I'm not brilliant an coding, etc. whats the specific image directory for the products??

 

I will raise another topic for the other problem - sorry for breaking rules

 

Thanks

 

Scooterck

[vekia]

by this:

Are you able to upload pictures to the products?

 

I mean back office. Are you able to upload product pictures in back office? Does this feature work well?

[ScooterCk]

Yes that's working fine - I can add upload images for products fine. I can even resize "Manufacturers images" using the preferances, method and this works fine, just not for "Products"???

 

Its really weird ??

 

What do you think it is ??

 

Thanks

 

ScooterCK

[vekia]

really weird, can you check your FTP for the permissions for images direcotry and for files in this dir?

 

/img/p/

 

what chmod you've got for:

1. /p/ directory & subdirectories
   
2. fies in /p/subdir/
   

[ScooterCk]

Hi Vekia,

 

Sincere thanks for replying, I've checked the Chmod for the directories you stated and they are all 755.

 

Is this correct ??

 

I have also posted some other posting about adding duplicate HTML boxes, can you please close those postings, I have just purchased the HTML pro box and this has sorted EVERYTHING out ))) - Very happy ))

 

Just hope I can sort out this image issue ???

 

Respect

 

ScooterCK

[vekia]

and what about files in subdirectories?

can you (only for test) change chmod to 777 ?

 

And then try to resize images

 

it's hard to say whats going on, se we have to test everything

[ScooterCk]

I will try now - I'll post sortly

 

Thank you for your help

 

Also thank you for your superb modules, Purchased HTML Pro, facebook vouchers and facebook shop today - Just what I've been looking for

 

Thanks - give me five mins

[vekia]

we probably talked on ZOPIM, am I right? ;-)

 

waiting for your reply about the chmod 777

[ScooterCk]

Its exactly the same, the error message I get after its completed is

"Cannot write products images. Please check the folder's writing permissions."

 

I'm pulling me hair out

[ScooterCk]

Yes we did talk on Zopim

 

On my old site I used a different live chat, which thanks to your pro html box, I have now been able to add to my new site

 

I prefer this online chat as it gives you everything about the people online, and can be incorporated into the site nicely )

 

Thank you for your help BTW - its truly appreciated

[ScooterCk]

But if I run the same at manufacturers it goes through fine ????

[vekia]

go to the:

 

config/defines.inc.php

 

search for: "_PS_PROD_IMG_DIR_"

 

can you paste here value for this variable? ( define('_PS_PROD_IMG_DIR_' ....)

[ScooterCk]

There isn't one in that file ??

Edited May 19, 2013 by ScooterCk (see edit history)

[ScooterCk]

<?php

/*

* 2007-2013 PrestaShop

*

* NOTICE OF LICENSE

*

* This source file is subject to the Open Software License (OSL 3.0)

* that is bundled with this package in the file LICENSE.txt.

* It is also available through the world-wide-web at this URL:

* http://opensource.org/licenses/osl-3.0.php

* If you did not receive a copy of the license and are unable to

* obtain it through the world-wide-web, please send an email

* to [email protected] so we can send you a copy immediately.

*

* DISCLAIMER

*

* Do not edit or add to this file if you wish to upgrade PrestaShop to newer

* versions in the future. If you wish to customize PrestaShop for your

* needs please refer to http://www.prestashop.com for more information.

*

* @author PrestaShop SA <[email protected]>

* @copyright 2007-2013 PrestaShop SA

* @license http://opensource.org/licenses/osl-3.0.php Open Software License (OSL 3.0)

* International Registered Trademark & Property of PrestaShop SA

*/

define('_PS_MODE_DEV_', false);

define('_PS_MODE_DEMO_', false);

$currentDir = dirname(__FILE__);

if (!defined('PHP_VERSION_ID'))

{

$version = explode('.', PHP_VERSION);

define('PHP_VERSION_ID', ($version[0] * 10000 + $version[1] * 100 + $version[2]));

}

/* Theme URLs */

define('_THEMES_DIR_', __PS_BASE_URI__.'themes/');

define('_THEME_DIR_', _THEMES_DIR_._THEME_NAME_.'/');

define('_THEME_IMG_DIR_', _THEME_DIR_.'img/');

define('_THEME_CSS_DIR_', _THEME_DIR_.'css/');

define('_THEME_JS_DIR_', _THEME_DIR_.'js/');

/* Image URLs */

define('_PS_IMG_', __PS_BASE_URI__.'img/');

define('_PS_ADMIN_IMG_', _PS_IMG_.'admin/');

define('_PS_TMP_IMG_', _PS_IMG_.'tmp/');

define('_THEME_CAT_DIR_', _PS_IMG_.'c/');

define('_THEME_PROD_DIR_', _PS_IMG_.'p/');

define('_THEME_MANU_DIR_', _PS_IMG_.'m/');

define('_THEME_SCENE_DIR_', _PS_IMG_.'scenes/');

define('_THEME_SCENE_THUMB_DIR_', _PS_IMG_.'scenes/thumbs');

define('_THEME_SUP_DIR_', _PS_IMG_.'su/');

define('_THEME_SHIP_DIR_', _PS_IMG_.'s/');

define('_THEME_STORE_DIR_', _PS_IMG_.'st/');

define('_THEME_LANG_DIR_', _PS_IMG_.'l/');

define('_THEME_COL_DIR_', _PS_IMG_.'co/');

define('_SUPP_DIR_', _PS_IMG_.'su/');

define('_PS_PROD_IMG_', 'img/p/');

/* Other URLs */

define('_PS_JS_DIR_', __PS_BASE_URI__.'js/');

define('_PS_CSS_DIR_', __PS_BASE_URI__.'css/');

define('_THEME_PROD_PIC_DIR_', __PS_BASE_URI__.'upload/');

define('_MAIL_DIR_', __PS_BASE_URI__.'mails/');

define('_MODULE_DIR_', __PS_BASE_URI__.'modules/');

/* Directories */

define('_PS_ROOT_DIR_', realpath($currentDir.'/..'));

define('_PS_CLASS_DIR_', _PS_ROOT_DIR_.'/classes/');

define('_PS_CONTROLLER_DIR_', _PS_ROOT_DIR_.'/controllers/');

define('_PS_TRANSLATIONS_DIR_', _PS_ROOT_DIR_.'/translations/');

define('_PS_DOWNLOAD_DIR_', _PS_ROOT_DIR_.'/download/');

define('_PS_MAIL_DIR_', _PS_ROOT_DIR_.'/mails/');

define('_PS_ALL_THEMES_DIR_', _PS_ROOT_DIR_.'/themes/');

define('_PS_THEME_DIR_', _PS_ROOT_DIR_.'/themes/'._THEME_NAME_.'/');

define('_PS_IMG_DIR_', _PS_ROOT_DIR_.'/img/');

if (!defined('_PS_MODULE_DIR_'))

define('_PS_MODULE_DIR_', _PS_ROOT_DIR_.'/modules/');

define('_PS_CAT_IMG_DIR_', _PS_IMG_DIR_.'c/');

define('_PS_STORE_IMG_DIR_', _PS_IMG_DIR_.'st/');

define('_PS_PROD_IMG_DIR_', _PS_IMG_DIR_.'p/');

define('_PS_SCENE_IMG_DIR_', _PS_IMG_DIR_.'scenes/');

define('_PS_SCENE_THUMB_IMG_DIR_', _PS_IMG_DIR_.'scenes/thumbs/');

define('_PS_MANU_IMG_DIR_', _PS_IMG_DIR_.'m/');

define('_PS_SHIP_IMG_DIR_', _PS_IMG_DIR_.'s/');

define('_PS_SUPP_IMG_DIR_', _PS_IMG_DIR_.'su/');

define('_PS_COL_IMG_DIR_', _PS_IMG_DIR_.'co/');

define('_PS_TMP_IMG_DIR_', _PS_IMG_DIR_.'tmp/');

define('_PS_UPLOAD_DIR_', _PS_ROOT_DIR_.'/upload/');

define('_PS_TOOL_DIR_', _PS_ROOT_DIR_.'/tools/');

define('_PS_GEOIP_DIR_', _PS_TOOL_DIR_.'geoip/');

define('_PS_SWIFT_DIR_', _PS_TOOL_DIR_.'swift/');

define('_PS_FPDF_PATH_', _PS_TOOL_DIR_.'fpdf/');

define('_PS_TAASC_PATH_', _PS_TOOL_DIR_.'taasc/');

define('_PS_PEAR_XML_PARSER_PATH_', _PS_TOOL_DIR_.'pear_xml_parser/');

/* settings php */

define('_PS_TRANS_PATTERN_', '(.*[^\\\\])');

define('_PS_MIN_TIME_GENERATE_PASSWD_', '360');

if (!defined('_PS_MAGIC_QUOTES_GPC_'))

define('_PS_MAGIC_QUOTES_GPC_', get_magic_quotes_gpc());

if (!defined('_PS_MYSQL_REAL_ESCAPE_STRING_'))

define('_PS_MYSQL_REAL_ESCAPE_STRING_', function_exists('mysql_real_escape_string'));

define('_CAN_LOAD_FILES_', 1);

/* Order states have been moved in config.inc.php file for backward compatibility reasons */

/* Tax behavior */

define('PS_PRODUCT_TAX', 0);

define('PS_STATE_TAX', 1);

define('PS_BOTH_TAX', 2);

define('_PS_PRICE_DISPLAY_PRECISION_', 2);

define('PS_TAX_EXC', 1);

define('PS_TAX_INC', 0);

define('PS_ORDER_PROCESS_STANDARD', 0);

define('PS_ORDER_PROCESS_OPC', 1);

define('PS_ROUND_UP', 0);

define('PS_ROUND_DOWN', 1);

define('PS_ROUND_HALF', 2);

/* Carrier::getCarriers() filter - DEPRECATED since 1.4.5 version */

define('PS_CARRIERS_ONLY', 1);

define('CARRIERS_MODULE', 2);

define('CARRIERS_MODULE_NEED_RANGE', 3);

define('PS_CARRIERS_AND_CARRIER_MODULES_NEED_RANGE', 4);

define('ALL_CARRIERS', 5);

/* SQL Replication management */

define('_PS_USE_SQL_SLAVE_', 0);

/* PS Technical configuration */

define('_PS_ADMIN_PROFILE_', 1);

/* Stock Movement */

define('_STOCK_MOVEMENT_ORDER_REASON_', 3);

define('_STOCK_MOVEMENT_MISSING_REASON_', 4);

define('_PS_DEFAULT_CUSTOMER_GROUP_', 1);

define('_PS_CACHEFS_DIRECTORY_', dirname(__FILE__).'/../cache/cachefs/');

/* Geolocation */

define('_PS_GEOLOCATION_NO_CATALOG_', 0);

define('_PS_GEOLOCATION_NO_ORDER_', 1);

if (!defined('_PS_CACHE_ENABLED_'))

define('_PS_CACHE_ENABLED_', 0);

/* Charset */

if (!defined('_PS_MB_STRING_'))

define('_PS_MB_STRING_', function_exists('mb_strlen'));

if (!defined('_PS_ICONV_'))

define('_PS_ICONV_', function_exists('iconv'));

 

can you see what the problem is ???

 

Full Respect

 

ScooterCK

[vekia]

Hello

 

everything looks fine here.

 

We can try to find the problem, but you have to edit classes. It's easy.

 

go to the:

 

YOUR_ADMIN_DIR/tabs/AdminImages.php

 

look for this:

private function _regenerateNewImages($dir, $type, $productsImages = false)

 

in this function you've got something like

if (!imageResize($dir.$image, $newDir.substr($image, 0, -4).'-'.stripslashes($imageType['name']).'.jpg', (int)($imageType['width']), (int)($imageType['height'])))
    $errors = true;

 

change $errors = true; to: $errors = false; Apply changes and try to regenerate thumbnails.

 

if the problem will still occur (no information about error) - it means that the problem was there.

[ScooterCk]

Hi Vekia,

 

Still the same after editing the file, I have also recompiled, but exactly the same error??

 

Error displayed is

 

Cannot write products images. Please check the folder's writing permissions.

 

???

 

Respect

 

ScooterCK