Paypal Handling dispute and claim, No auto order status Update ?

[ohgnow]

Hello Everyone,

 

I am new in prestashop, I am currently using Zen Cart. After looking at prestashop, i am considering to migrate. But one issue i concern very much is how the dispute and claims will be handled by the prestashop paypal modules.

 

Under zen cart, whenever a dispute or claim has been raised or refunded / partially refunded, order status will be updated immediately (from processing to pending) and there will be a message added to the order indicate the time and amount of money been held or refunded. This help us very much in dealing with orders.

 

i am not sure how this is done by zen cart , but i didn't see the same function in prestashop, order status can only be updated manually..... that means we have to keep checking paypal account almost every minute to discover any issue of an order... this make me worry very much in migration to prestashop

 

since i am new i am not sure if it is my mistake or some other problem. do you have the same problem ? if yes , how do you handle this? hope some one here can let me know.

 

thank you very much

Edited May 17, 2013 by ohgnow (see edit history)