[SOLVED] Product Images don't show up in PS 1.5.4.1

[parisk90]

Hello. I am using, for first time, the latest version of PrestaShop and the latest compatible version of a 'bought' theme. I am experiencing issues regarding the Product pictures. Both in the administration panel and the e-shop, I get errors like 'questionmarks' as you can see in the pictures attached below. Why is that? How can I fix this? Regards

 

I also have the 'Friendly URLs' off and in Preferences > Images, they are written as "large_default". Please note, that I have renamed my theme folder to 'default' as well.

 

The shop address is http://www.dukas.com.gr/shop/

Edited May 15, 2013 by parisk90 (see edit history)

[vekia]

hello

 

for the first you should regenerate thumbnails in preferenes->images

[parisk90]

hello

 

for the first you should regenerate thumbnails in preferenes->images

 

I did a fresh clean install of the latest versions, I got the same problem, even after renaming the images from small_default to small_luxe, etc which luxe is my theme and then doing regenerating all thumbnails

 

Have a look http://dukas.com.gr/shop/index.php?id_product=5&controller=product&id_lang=1

[benjamin utterback]

Hello, if you followed the correct documentation that came with the theme, and it still not working for you. You should try to contact the Addon store for support. Your images may not be in the correct folder or subfolder.

[parisk90]

I correctly followed the instructions, but it seems not working. I went to the folder and the subfolders and inside they are not the images. Isnt this strange?? How can I point them to the correct folders? Also I contacted PrestaShop since they are the developers of my Luxe theme.

[benjamin utterback]

Hello, I'm not sure. When I install the theme the pictures show up correctly. Have you tried to re-install and reconfigure?

[parisk90]

Hello, I'm not sure. When I install the theme the pictures show up correctly. Have you tried to re-install and reconfigure?

 

Yes

Is it possible to help me out if I give you access please?

Edited May 16, 2013 by parisk90 (see edit history)

[benjamin utterback]

Hi parisk90, I suggest that you install a fresh copy of 1.5.4.1 on a localhost and then install the theme again. Let me know if that works for you.

[parisk90]

Hi parisk90, I suggest that you install a fresh copy of 1.5.4.1 on a localhost and then install the theme again. Let me know if that works for you.

 

But I just did that about half an hour before. All fresh clean installed, for 2nd time

Also this time I tried to upload the luxe.zip theme through Import/Export theme module, and it says 'Bad configuration file' and doesnt allow me to upload it through computer...

Edited May 16, 2013 by parisk90 (see edit history)

[benjamin utterback]

Hey, PrestaShop did not develop this theme. Please use this link to contact the developer of this theme. https://addons.prestashop.com/en/write-to-developper?id_product=5514

[parisk90]

Hey, PrestaShop did not develop this theme. Please use this link to contact the developer of this theme. https://addons.prest...id_product=5514

 

I already did, thank you. Also, why you think I get the 'bad configuration file' when I upload the zip theme trought 'Import/Export theme' module? Does the theme has an error inside or is it the PS? Thanks.

[parisk90]

Hey, PrestaShop did not develop this theme. Please use this link to contact the developer of this theme. https://addons.prest...id_product=5514

 

Well, I did a third fresh install and everything seems to work fine guys, apart from one thing, as you can see. Pictures are showing up, apart when I click on the product, I can see all the thumbnails but not the main, big product image. Can you help in this issue please? Check here http://dukas.com.gr/...oduct&id_lang=1

 

PS: My friend who works on Windows, Firefox, can see the product picture. In Mac, Safari, not.

Edited May 16, 2013 by parisk90 (see edit history)

[KSteele]

I was having the same issues with Prestashop v1.5.4.1 on a fresh install and could see that the generated image path did NOT match the actual image path and thus the "?" and missing images. I fixed this by disabling "Friendly URL's" and then did a quick search for "Viewed Products Image Missing" to find the fix for the last remaining missing image.

 

The Fix:

1. go to "Preferences" "SEO & URLs" > "Set up URLs"

2. "Friendly URL" select "NO"

3. Refresh your FO page and the images should be back

4. If you do not have root access to your server ask your host to Activate Mod Rewrites and then you may select YES for "Friendly URL" again.

 

 

(I had this warning: "URL rewriting (mod_rewrite) is not active on your server, or it is not possible to check your server configuration. If you want to use Friendly URLs, you must activate this mod)

 

 

The "Viewed Products Missing Image" Fix: http://www.prestashop.com/forums/topic/243696-solved-viewed-products-show-question-mark-ps-1541/page__p__1206807__hl__viewed%20products%20image%20missing__fromsearch__1?do=findComment&comment=1206807

Edited June 27, 2013 by KSteele (see edit history)

[benjamin utterback]

Hi KSteele, yes you are right. Sometimes Server security settings may not allow PrestaShop to read the server configurations regarding mod_rewrite. It's always important to check with your hosting provider, sometimes that warning may not be accurate.

 

I'll mark this thread as SOLVED. Thanks for the support.