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Paypal 10472 error only on mobile site


Herbalife

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Hi. I'm running 1.5.4.1 and Paypal 3.5.0 is integrating just fine with the standard site. However, the mobile site is returning the 10472 error when the Paypal Checkout is selected. If the customer selects 'Add to Cart' all is fine. Please can anyone help with this?

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I have the same problem (prestashop 1.5.4 and Paypal 3.5.0)

I don't use a mobile theme, but paypal returns this error just when you use a mobile or tablet.

(The problem is that paypal redirects mobile devices automatically to the mobile.paypal site. and this site must need different information from the shop)

 

Does anyone have a solution??

Edited by thomasp (see edit history)
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  • 4 weeks later...

Here is what I did and I THINK it is working. But beware, I know less about Prestashop than anyone on this board so if someone smarter than me (anyone?) can verify ti would be appreciated.

 

The PayPal 10472 error only occurred under the following conditions:

 

1. On the mobile site

2. ONLY using the PayPal button that appears on the upper right side of the cart items list on the steps prior to the final payment step

3. The lower PayPal button on the final payment step page has worked fine

 

My fix was to comment out the upper right PayPal button.

 

modules/paypal/views/templates/hook/express_checkout_shortcut_button.tpl

 

Comment out

 

<!--<img id="payment_paypal_express_checkout" src="{$base_dir_ssl}modules/paypal/img/logos/express_checkout_mobile/CO_{$PayPal_lang_code}_orange_295x43.png" alt="" />-->

 

Hope this works for all of us!

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