Unable to connect as admin after a fresh install

[tomtomgoo]

Hello!!

I'm a very new user of prestashop. I just installed it in 5 minutes but I'm not able to connect to the bo :
- I've received the mail of inscription so that the mail direction is good
- I've created (and logged in with) a customer account without any problem so that I think it's good from the database part
- I'm sure to use the good pass since I can read it in the email
- when I try the "lost password" button with the email address it says that this email is not registered.

Some help for a newbie would be appreciated ;-)

Tom

[KevinJo]

I couldnt really fully comprehend you problem but usually you cannot login to Back office after fresh install because you are suppose to
1. Delete you install folder via FTP
2. Change the folder name admin to something like admin123

[tomtomgoo]

You're right! I forget to say that I've strictly followed the wiki installation instructions. And I have borred the install directory and renamed the admin one. So that's not the problem.

What do you really no understand? I'm sorry but my english is so poor (and I'm actuallly learning spanish ;-)...)
But all is in the title and the rest is to explain that :
- I'm sure of the admin login (email and password)
- I've created a customer account and used it whithout any problem
But It seems that my admin account is not created since I'm not able to log in with it and to use the lost password process :-(.

Thanks for your help

Tom

[littledove22]

I have also had to unstall a complete shop and reinstall software and start over, only to find products gone and now cannot login.

If no reply will have to uninstall/reinstall again to regain access. Please assist! Thank you.

[TropischBruin]

The simplest way to generate a new password (for example “mypassword”) is as follows :

1/ Open /config/settings.inc.php and copy the COOKIE_KEY value, a string like :
ugVz7xCw9mYzkUWL1285CCyLb5dQOyNgnTxXDrGP0LZNBLrzKTvWyC0n

2/ Open http://www.md5.fr or http://www.md5.cz and in the field, past the copied string immediately followed (without space) by your password :
ugVz7xCw9mYzkUWL1285CCyLb5dQOyNgnTxXDrGP0LZNBLrzKTvWyC0nmypassword
Submit the form and copy the generated MD5 hash which is like :
c838e4909b92e180e6428e85c15b003d

3/ In your database, in the ps_employe table, locate the record that contains the e-mail address you want to use to connect to the BO, modify this record, and past the MD5 hash in the passwd field. Submit the form.

4/ Connect to the BO..

[lolosb]

Hello,

I am the administrator of a site with prestashop.

My problem: I can not log in the administration center.
and saw this message at the top, but I have no file 'settings.inc.php' folder '/ config /'

What should I do?

Thank you for helping me.

(excuse me for mistakes in English, my english is not perfect ;-) )