Having problem in changing themes

[sam143]

Hello,

 

I am new to Prestashop and I am upgrading my site to "indigo" theme, here is a URL(http://www.indigoflexstore.ruedutemplate.com/fr/ ). I installed the theme on the website and now it is showing the following when I am trying to open it

 

 

"Server error

The website encountered an error while retrieving. It may be down for maintenance or configured incorrectly.

 

Here are some suggestions:

• Reload this webpage later."
  

 

I followed the following steps .

1.Please install the module ’’themeinstallator

2.I upload all the zip file of indigo flex store in the module option.

3.I configure the theme and selected it

4. Regenerated the thumbnails

 

 

Any help will be really appreciated.I am trying to figure out from yesterday but can't till now.

 

Thanks in advance

[vekia]

hello

 

i checked your website but it works well, no error, everything works fine

 

problem solved?

[sam143]

No it is not solved.

How you checked my website as I have not given the URL of website.

I gave the URL of the theme which I am trying to install.

 

Thanks for your reply

Following is the error .

Edited May 3, 2013 by sam143 (see edit history)

[vekia]

ahh you pasted an url to the template demo version, it isn't your website? ( http://www.indigoflexstore.ruedutemplate.com/fr/ )

 

sorry its my mistake.

 

anyway, you pasted also url to your website here: " Reload this webpage later. click on "reload"

 

 

 

go to the preferences -> images and remove all images from list, then import template once again.

have you got an access to the error log? by this i mean .txt file where you can find php / apache errors

(im asking because your website ["Reload" button] shows internal server error)

[sam143]

Hi,

Thanks for your quick reply,

i removed all the images from their and imported the themes once again, but still it has same error.

From where I have to see the the error file?

This is an live website, so where I have to find those error txt file, can you please give me the whole path.

Thanks

 

( my internet sucks, was waiting for reply, then saw I was not able to post this post)

[sam143]

Anyone there to help me?

[vekia]

have you got an backup of your database?

Theme that you bought is compatibile with your prestashop version?

[sam143]

i removed the images.Now how I will regain it?

I don't made the backups.

Yes it is compatible with it.

Is there any tutorials of prestashop or video from where I can learn how to upgrade from one to other?

 

I told you i am new to this world of prestashop

[vekia]

Well, you don't said that this is live shop, so it may be problematic.

You should create images with sizes and names listed on image you attached.

 

Maybe the best way to "import" theme is to install it manually (without an "installator")

[sam143]

i deleted all the images .

from where i recover those?

is it inside the folder somewhere in the prestashop?

and how to install it manually?

I think i installed it manually as I uploaded it by step by step

[vekia]

1. upload your theme to the: /themes/ directory. Upload it as an directory.
   
2. go to the preferences -> images and add all images which is necessary for your theme.
   
3. If your theme contains some modules, upload all of them to the /modules/ directory.
   
4. Go to modules section in back office and install all of new modules. Turn off unwanted modules.
   
5. If it is necessary - change position of modules in modules -> positions section
   
6. after all of steps described above - go to prefereces -> themes and select your new theme.
   

[sam143]

Is there any possibilities of live chat as I am really stuck.

Whenever I am trying to make a directory it shows "the directory field is invalid"

[vekia]

you're logged on FTP service? What kind of software you use to connect to the FTP server?

[sam143]

I am not logged in ftp server.

The theme is downloaded in my pc and I am trying to upload it form there

[sam143]

I did exactly the same which you said, i logged in the ftp "filezilla" and did all the process but still it doesn't work.

One thing i found weird is that even when I deleted the theme (indigo_flexible_store) from the FTP server still it was showing that the "indigo_flexible_store" is selected.

Even if I put it to default theme it doesn't work either.

 

Please do help me .

[sam143]

Vekia can you please suggest me what I should do. Is there any way to give me direct support?

Please.

 

Thanks in advance

[vekia]

You can give us an access to your store (back office & ftp) then we will try to find where the issue is

[sam143]

how i give you? Will it be secure?

I uploaded the themes in local host and it work perfectly there, but not working live.

[vekia]

you can send private message. I will use this access informations only for this issue, no other persons will have got an access to it - only me

 

it's your decision, we can try to solve it here, without an access to store

[sam143]

Will my boss become angry? It is confidential, i fear to share but one the same time I have to do it to. Its complicated

Can you please help me from here.

Thanks a ton

[vekia]

no problem, i completly understand you in this case. So please be patient im going to reproduce this issue in my demo store

[sam143]

Thanks a lot.

I am waiting.

Even the live edit is not working so that I can change the themes positions.

[sam143]

Is there any problem with the version?

The prestashop which I am using is prestashop_1.5.4.1 and the Indigo Flexible Store" is for PrestaShop version 1.5.

 

Is it because of this?

[sam143]

can we do it with teamviewer or any other software?

[sam143]

Any progress?

[vekia]

Hello,

 

I tried to reproduce your issue. I haven't got problems with adding / deleting themes

I think that this is theme issue, so i've got question: this theme is available for free?

[sam143]

I think it is not free.

Other thing is that is it because of problem in the version?

The prestashop which I am using is prestashop_1.5.4.1 and the Indigo Flexible Store" is for PrestaShop version 1.5.

I had no problem in uploading it in local host but i am having problem in the live site.

Even now the live editing is not working there now?

[sam143]

I m going to delete everything on the FTP server and will put the package of indigo again and will see it and i will upload the prestashop 1.5.0.5 as I think it is version problem.

What do you think?

Thanks

[vekia]

Maybe better idea is to install latest prestashop 1.5.4.1 ? It's very stable version, in my opinion the most stable from 1.5 series

[sam143]

i was using that one which u told me but it was not working so i changed to 1.5.0.5 as maybe the template is compatible with it.

 

I followed the following step as done in local host

 

1.I uploaded the whole file of prestashop in the www of the site by using the FTP server.

 

Now when I m trying to write the URL of my website it is not showing anything , and I have the user name and password of the mysql51-72.perso which is being used.

Can you please tell me the steps how to make it function from the scratch

I should make the database now but I don't have any idea how to make the data base.I did thing in local host and using wamp server but doing on live site is tough and different.

[sam143]

NO reply?

[vekia]

hey everything depends on your hosting. I don't know what webhosting control panel you've got so it's hard to say what you have to do.

 

here is a nice information about creating own database for prestashop:

http://doc.prestashop.com/display/PS15/Installing+PrestaShop#InstallingPrestaShop-Creatingadatabaseforyourshop