Password Recovery

[NaiveUser]

Hi,

 

I am not receiving password recovery mail in my inbox although in my front office the message is displayed telling that a password recovery mail has been sent to my account.

 

Is it necessary to install the add on mentioned here.

 

Thanks.

[vekia]

thanks for the link to the addon, im moving this thread to the paid section

regards

[NaiveUser]

So is it necessary to install this add on to retrieve customer's forgotten password?

[vekia]

I just thought that this is an advertise of the module. You don't need any external solution, default one doesnt work well for you? Have you got mails turned on in back office settings? preferences -> mail ?

[NaiveUser]

Checked everything. I haven't disabled it in the back office.