Error 404 after order

[alfy82]

hello,

in my ecommerce since 2-3 days ago works all god.

But now , when you made an order , even if you get the email of order done , in the last step you see an error 404.

I chenged hosting 3 days ago , from aruba to hostng2000 , maybe this is the problem.

I recreated the htaccess file , but the problem is the same.

 

any help?

thanks

[NemoPS]

You're probably being redirected to a wrong order-confirmation page. Is there a chance to know what url is causing the issue? Could you paste it here?

[alfy82]

now i made an order, in the final step this is the link:

 

http://www.outletaccessori.it/order-confirmation.php?id_cart=8648&id_module=74&id_order=2705&key=e189eedd02ae221565e662ea61bba30d

 

and appear error 404

[NemoPS]

I see, are you on prestashop 1.4?

[alfy82]

yes, 1.4.6

but since now no problems ,

[NemoPS]

Do you have friendly urls turned on maybe? Is so, try disabling them and see what happens. Also, check if there's a warning near that option

[alfy82]

yes i have friendly on , you think the new server have no this option?

but if so all links was error , right?

[NemoPS]

The fact is, the url should be differnt with that option turned on, thus the 404. Try disabling them and see what happens

[alfy82]

i generated a new htaccess whit automatic prestashop , this is the file , maybe this is the problem:

 

 

# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution

# WARNING: PLEASE DO NOT MODIFY THIS FILE MANUALLY. IF NECESSARY, ADD YOUR SPECIFIC CONFIGURATION WITH THE HTACCESS GENERATOR IN BACK OFFICE

# http://www.prestashop.com - http://www.prestashop.com/forums

 

 

<IfModule mod_rewrite.c>

 

# Disable Multiviews

Options -Multiviews

 

# URL rewriting module activation

RewriteEngine on

 

# URL rewriting rules

RewriteRule ^api/?(.*)$ /webservice/dispatcher.php?url=$1 [QSA,L]

RewriteRule ^([a-z0-9]+)\-([a-z0-9]+)(\-[_a-zA-Z0-9-]*)/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1-$2$3.jpg [L]

RewriteRule ^([0-9]+)\-([0-9]+)/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1-$2.jpg [L]

RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1/$1$2.jpg [L]

RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1/$2/$1$2$3.jpg [L]

RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1/$2/$3/$1$2$3$4.jpg [L]

RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1/$2/$3/$4/$1$2$3$4$5.jpg [L]

RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6.jpg [L]

RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7.jpg [L]

RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8.jpg [L]

RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?/[_a-zA-Z0-9-]*\.jpg$ /img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9.jpg [L]

RewriteRule ^c/([0-9]+)(\-[_a-zA-Z0-9-]*)/[_a-zA-Z0-9-]*\.jpg$ /img/c/$1$2.jpg [L]

RewriteRule ^c/([a-zA-Z-]+)/[a-zA-Z0-9-]+\.jpg$ /img/c/$1.jpg [L]

RewriteRule ^([0-9]+)(\-[_a-zA-Z0-9-]*)/[_a-zA-Z0-9-]*\.jpg$ /img/c/$1$2.jpg [L]

RewriteRule ^([0-9]+)\-[a-zA-Z0-9-]*\.html /product.php?id_product=$1 [QSA,L]

RewriteRule ^[a-zA-Z0-9-]*/([0-9]+)\-[a-zA-Z0-9-]*\.html /product.php?id_product=$1 [QSA,L]

RewriteRule ^([0-9]+)\-[a-zA-Z0-9-]*(/[a-zA-Z0-9-]*)+ /category.php?id_category=$1&noredirect=1 [QSA,L]

RewriteRule ^([0-9]+)\-[a-zA-Z0-9-]* /category.php?id_category=$1 [QSA,L]

RewriteRule ^([0-9]+)__([a-zA-Z0-9-]*) /supplier.php?id_supplier=$1 [QSA,L]

RewriteRule ^([0-9]+)_([a-zA-Z0-9-]*) /manufacturer.php?id_manufacturer=$1 [QSA,L]

RewriteRule ^content/([0-9]+)\-([a-zA-Z0-9-]*) /cms.php?id_cms=$1 [QSA,L]

RewriteRule ^content/category/([0-9]+)\-([a-zA-Z0-9-]*) /cms.php?id_cms_category=$1 [QSA,L]

RewriteRule ^pagina-non-trovata$ /404.php [QSA,L]

RewriteRule ^indirizzo$ /address.php [QSA,L]

RewriteRule ^indirizzi$ /addresses.php [QSA,L]

RewriteRule ^autenticazione$ /authentication.php [QSA,L]

RewriteRule ^vendite-migliori$ /best-sales.php [QSA,L]

RewriteRule ^carrello$ /cart.php [QSA,L]

RewriteRule ^contattaci$ /contact-form.php [QSA,L]

RewriteRule ^sconto$ /discount.php [QSA,L]

RewriteRule ^ospite-monitoraggio$ /guest-tracking.php [QSA,L]

RewriteRule ^storico-ordine$ /history.php [QSA,L]

RewriteRule ^identita$ /identity.php [QSA,L]

RewriteRule ^produttori$ /manufacturer.php [QSA,L]

RewriteRule ^il-mio-account$ /my-account.php [QSA,L]

RewriteRule ^nuovi-prodotti$ /new-products.php [QSA,L]

RewriteRule ^ordine$ /order.php [QSA,L]

RewriteRule ^seguito-ordine$ /order-follow.php [QSA,L]

RewriteRule ^ordine-veloce$ /order-opc.php [QSA,L]

RewriteRule ^nota-di-ordine$ /order-slip.php [QSA,L]

RewriteRule ^password-recupero$ /password.php [QSA,L]

RewriteRule ^riduzione-prezzi$ /prices-drop.php [QSA,L]

RewriteRule ^cerca$ /search.php [QSA,L]

RewriteRule ^sitemap$ /sitemap.php [QSA,L]

RewriteRule ^negozi$ /stores.php [QSA,L]

RewriteRule ^fornitore$ /supplier.php [QSA,L]

</IfModule>

 

# Catch 404 errors

ErrorDocument 404 /404.php

 

<IfModule mod_expires.c>

ExpiresActive On

ExpiresByType image/gif "access plus 1 month"

ExpiresByType image/jpeg "access plus 1 month"

ExpiresByType image/png "access plus 1 month"

ExpiresByType text/css "access plus 1 week"

ExpiresByType text/javascript "access plus 1 week"

ExpiresByType application/javascript "access plus 1 week"

ExpiresByType application/x-javascript "access plus 1 week"

ExpiresByType image/x-icon "access plus 1 year"

</IfModule>

 

FileETag INode MTime Size

<IfModule mod_deflate.c>

AddOutputFilterByType DEFLATE text/html

AddOutputFilterByType DEFLATE text/css

AddOutputFilterByType DEFLATE text/javascript

AddOutputFilterByType DEFLATE application/javascript

AddOutputFilterByType DEFLATE application/x-javascript

</IfModule>

[NemoPS]

But have you tried to see what happens if you disable friendly urls?

[alfy82]

i try to turn off , but all links are whit no sense , and since now working good whit url friendly active

so i hope can be fixed using friendly active

[NemoPS]

Turn it off and delete the htaccess, see what happens

[alfy82]

if i delete the htacess file all links give error 404.

 

i don't understand why it gives error only in the last step of the order , but all links of site are ok.

[NemoPS]

Are you using a third party module to checkout?

[alfy82]

fixed..the file order-confirmation.php missed

probably lost in the transfer