Red Door Decor Posted April 23, 2013 Share Posted April 23, 2013 Hello friends, Could anyone help me... I am in the process of completing my webshop on Prestashop but have encountered a massive problem. I can open my website, but not any of the links. It says something to the effect of "too many redirects occurred". This is my site: www.reddoor-decor.ch. Would so appreciate advice. I am not a technical person and am learning as I go... Much appreciated. Link to comment Share on other sites More sharing options...
Doulas Akula Posted April 23, 2013 Share Posted April 23, 2013 Just checked the site and got the same error. It is usually caused by cookies on the client side or it may also be caused by server side issues. So it may be good to contact your hosting provider and get their opinion. I doubt it is a client issue as the error message in the browser indicates. Hope this sheds some light. 1 Link to comment Share on other sites More sharing options...
vekia Posted April 23, 2013 Share Posted April 23, 2013 for the first you should try to regenerate htaccess. before that, remember to make a backup of this file let me know if this help you Link to comment Share on other sites More sharing options...
Red Door Decor Posted April 23, 2013 Author Share Posted April 23, 2013 Thank you so much for your reply. I will check with my hosting provider. Also will explore the option to regenerate htaccess. this is all new to me, so think of me! Link to comment Share on other sites More sharing options...
vekia Posted April 23, 2013 Share Posted April 23, 2013 but regenerating htaccess is very easy. Have you got an access to the FTP ? if so, i can show you step by step how to do that :-) don't forget to inform us what's going on there :-) 1 Link to comment Share on other sites More sharing options...
Red Door Decor Posted April 24, 2013 Author Share Posted April 24, 2013 Hey guys... a quick note. Before I tried anything else. I contacted the guy with whom my domain is registered and who configured my website address on Prestashop (something I know nothing about). After a check, he mentioned that the SSL certificate I purchased was conflicting with his SSL and that may be where the problem lies... Interesting. Unfortunately he will only be able to fix it next Monday. So I will then be able to give you more feedback. Thanks a million! Link to comment Share on other sites More sharing options...
Red Door Decor Posted April 26, 2013 Author Share Posted April 26, 2013 Thank you so much for being prepared to help out. Really appreciate it. Apparently it was a problem with the SSL of the server and the one from my website! So, it appears to be working now and I can continue working on the site. Happy me. Link to comment Share on other sites More sharing options...
vekia Posted April 26, 2013 Share Posted April 26, 2013 hello @Red Door Decor many thanks for sharing the information where the problem was and how you fixed it now i can mark this thread as solved regards Link to comment Share on other sites More sharing options...
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