bigvoodoo Posted April 23, 2013 Share Posted April 23, 2013 Hello I am trying to implement the paypal module into my shop.I get this error when I try to complete a purchase. Please try to contact the merchant: PayPal response: TIMESTAMP -> 2013-04-23T01:25:10Z L_ERRORCODE0 -> 10472 L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details. L_LONGMESSAGE0 -> CancelURL is invalid. L_SEVERITYCODE0 -> Error .Can anyone point me in the direction I need to look. PrestaShop™ 1.4.10.0 paypal3.4.9 Thankyou Link to comment Share on other sites More sharing options...
Doulas Akula Posted April 23, 2013 Share Posted April 23, 2013 I sometimes get the error message but its normally because of a mismatch in the customers billing address provided and the one registered in paypal. I use this article to help me fix this errors. http://www.paypalobjects.com/en_US/ebook/PP_APIReference/Appx-ErrorCodes_and_Messages.html I hope it sheds some light in your case Link to comment Share on other sites More sharing options...
DirkBS Posted April 23, 2013 Share Posted April 23, 2013 I have the same problem that the first user. Probably a bug of the new version of Paypal module?? Thanks. Link to comment Share on other sites More sharing options...
bigvoodoo Posted April 24, 2013 Author Share Posted April 24, 2013 (edited) For me it doesnt matter address match or not paypal kicks it out when they click on the paypal button.Paypal states that I am not submitting a valid cancel payment url. But thanks for the advice. Edited April 24, 2013 by bigvoodoo (see edit history) 1 Link to comment Share on other sites More sharing options...
viper357 Posted April 25, 2013 Share Posted April 25, 2013 For me it doesnt matter address match or not paypal kicks it out when they click on the paypal button.Paypal states that I am not submitting a valid cancel payment url. But thanks for the advice. I'm having the same issuePlease try to contact the merchant: PayPal response: TIMESTAMP -> 2013-04-25T07:51:28Z L_ERRORCODE0 -> 10472 L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details. L_LONGMESSAGE0 -> CancelURL is invalid. L_SEVERITYCODE0 -> Error Link to comment Share on other sites More sharing options...
Goldmaverick Posted April 26, 2013 Share Posted April 26, 2013 It took me 2 weeks but I solved it! I made a video of my diagnosis and successful result. http://www.youtube.com/watch?v=gNl05QCuooU 1 Link to comment Share on other sites More sharing options...
vinatec Posted April 26, 2013 Share Posted April 26, 2013 Hello, Same problem here, with Prestashop 1.4.10. I upgraded Paypal from 3.4.8 to 3.4.9 then no one was able to pay trough Paypal. Got the same error : TIMESTAMP -> 2013-04-26T03:36:51Z L_ERRORCODE0 -> 10472 L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details. L_LONGMESSAGE0 -> CancelURL is invalid. L_SEVERITYCODE0 -> Error Anyone has found how to fix this, or do I have to stay on 3.4.8 (which also has a few bugs) ? Thanks. PP module got update yesterday to 3.5.0 I had another issue with cancel url but upgrading solved it, maybe it works on your error as well. On the old module I did: disable module, uninstall module, delete module, and then install the new PP version. Before the update I ended on a page not found when clicking the actual cancel url on the payment page, so it wasn't connected with a paypal error code also see the solution of Goldmaverick! 1 Link to comment Share on other sites More sharing options...
vinatec Posted April 26, 2013 Share Posted April 26, 2013 I use this article to help me fix this errors. PayPal Error Listing I hope it sheds some light in your case Thanks for this one It should be stickied in the forum ! @OP how are things on your end bigvoodoo, did you have time to try the new PP module or the hint from Goldmaverick? Link to comment Share on other sites More sharing options...
bigvoodoo Posted April 26, 2013 Author Share Posted April 26, 2013 Goldmaverick addresses a different isue than what was involved but he did have a handy video for those with Api cred issues. Francois from the forum got in touch with me it was a coding error in the Module. All is working well now.I assume that the new pp version has the fix in it.Thank you for all the help and suggestions from the group and I apologize about my delaye in repling. Link to comment Share on other sites More sharing options...
guest* Posted May 3, 2013 Share Posted May 3, 2013 Same problem here with SSL and Paypal 3.5.0. I will give a try to code change of jsengir and inform. Link to comment Share on other sites More sharing options...
guest* Posted May 3, 2013 Share Posted May 3, 2013 Although I changed the code as suggested, the same error again. So does not solve my problem. I will report this as a bug now. Link to comment Share on other sites More sharing options...
jose_rui_sa Posted May 4, 2013 Share Posted May 4, 2013 i try the suggestion and cant see the result Maybe you can post the process.php for download Please try to contact the merchant: PayPal response: TIMESTAMP -> 2013-05-04T21:25:47Z L_ERRORCODE0 -> 10472 L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details. L_LONGMESSAGE0 -> CancelURL is invalid. L_SEVERITYCODE0 -> Error Link to comment Share on other sites More sharing options...
vankata.be Posted May 8, 2013 Share Posted May 8, 2013 (edited) So about the cancel URL error 10472: When I go to Configure PayPal Module (in he modules tab in the Back office) and go to Configuration options Express Checkout shortcut Offer your customers a 3-click checkout experience Yes No If I choose YES, the error is not shown anymore. If I return to option NO, the error comes back. Hope this will be of use. Apparently this is a bug in the module since when you are a customer and click "Pay with PayPal", this directs you to an "express_payment" link, no matter that my shop uses Webpage Payment Standard. And if express payment is disabled, the module detects an error in the cancel URL. I am using Paypal 3.5.0 and Prestashop 1.5.4.1 Edited May 8, 2013 by vankata.be (see edit history) Link to comment Share on other sites More sharing options...
jose_rui_sa Posted May 8, 2013 Share Posted May 8, 2013 im using the Paypal 3.4.8.... to avoid this problem Link to comment Share on other sites More sharing options...
acidmemo Posted June 7, 2013 Share Posted June 7, 2013 i found the answer here: http://forge.prestashop.com/browse/PNM-1343?page=com.atlassian.streams.streams-jira-plugin%3Aactivity-stream-issue-tab#issue-tabs Link to comment Share on other sites More sharing options...
Zitoun Posted June 18, 2013 Share Posted June 18, 2013 Bonjour, Désolé "acidmemo", mais même en supprimant le cache ça ne marche pas avec la nouvelle version Paypal 3.5.4 installée sur PS 1.5.4 C'est vraiment enrageant de ne pouvoir jamais faire des mises à jour en confiance. Solution temporaire : retour à 3.5.0. Cordialement. Link to comment Share on other sites More sharing options...
ALMAJ Posted June 21, 2013 Share Posted June 21, 2013 (edited) A fix: just uninstall and remove the old paypal version and download the new version of paypal 3.5.5 from here: http://addons.prestashop.com/en/payments-gateways-prestashop-modules/1748-paypal.html It seems this version fix the Error 10472 Edited June 21, 2013 by majority (see edit history) Link to comment Share on other sites More sharing options...
Zitoun Posted June 22, 2013 Share Posted June 22, 2013 Bonjour, Merci pour l'info. Testé et ça marche (PS1.5.4.1). Pourvu que ça dure sans régression ultérieure! Merci encore et bon weekend. Link to comment Share on other sites More sharing options...
tashkas Posted June 26, 2013 Share Posted June 26, 2013 no I stil have same error even in 3.5.5 Link to comment Share on other sites More sharing options...
ALMAJ Posted June 26, 2013 Share Posted June 26, 2013 (edited) Did you delete all your cache? 1. Uninstall the older paypal version and delete the module from the modules folder from your prestashop installation 2. Go to your back office > Advanced parameters > Performance > on Template cache select Force compilation and disable cache. 3. Go to your cache folder (root of you prestashop installation) and delete this file: class_index.php, inside the folders: cachefs sandbox, smarty, tcpdf delete everything except the index.php files 4. Also empty your browser's cache 5. install the new paypal 3.5.5 version module 6. test it! it works on my 3 sites Best of luck! Edited June 26, 2013 by majority (see edit history) Link to comment Share on other sites More sharing options...
tashkas Posted June 26, 2013 Share Posted June 26, 2013 Did you delete all your cache? 1. Uninstall the older paypal version and delete the module from the modules folder from your prestashop installation 2. Go to your back office > Advanced parameters > Performance > on Template cache select Force compilation and disable cache. 3. Go to your cache folder (root of you prestashop installation) and delete this file: class_index.php, inside the folders: cachefs sandbox, smarty, tcpdf delete everything except the index.php files 4. Also empty your browser's cache 5. install the new paypal 3.5.5 version module 6. test it! it works on my 3 sites Best of luck! I tried what you wrote here but still same error I get, I use 1.4.10 PS. With 3.4.8 I don't get any errors. Btw I don't have what you described at point 3. Link to comment Share on other sites More sharing options...
ALMAJ Posted June 26, 2013 Share Posted June 26, 2013 Did you configure your paypal credentials (API username, API password and API signature)? go to your paypal account and generate another API credentials (here a tutorial: http://www.youtube.com/watch?feature=player_embedded&v=gNl05QCuooU) Did you consider updating your prestashop to the new prestashop version 1.5.4.1? Other than that i have no more options... Link to comment Share on other sites More sharing options...
tashkas Posted June 27, 2013 Share Posted June 27, 2013 Did you configure your paypal credentials (API username, API password and API signature)? go to your paypal account and generate another API credentials (here a tutorial: http://www.youtube.c...d&v=gNl05QCuooU) Did you consider updating your prestashop to the new prestashop version 1.5.4.1? Other than that i have no more options... thanks it didn't worked but then I've deleted cookies and cache on browser and worked whit new api, thanks for your time appreciated. Link to comment Share on other sites More sharing options...
Avatarmugs Posted June 27, 2013 Share Posted June 27, 2013 thanks it didn't worked but then I've deleted cookies and cache on browser and worked whit new api, thanks for your time appreciated. You have to force the compilation. Remove all, using a FTP program, of the compiled files from : "tools/smarty/compile". 2 Link to comment Share on other sites More sharing options...
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