Dennisr32 Posted April 22, 2013 Share Posted April 22, 2013 I tried many times to install and I always get error message. Bluehost tech tried to help, but couldn't find the problem. Would love to get some help here. Thanks Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 22, 2013 Share Posted April 22, 2013 Hi Dennisr32, are you trying to do the one click install? Link to comment Share on other sites More sharing options...
Dennisr32 Posted April 22, 2013 Author Share Posted April 22, 2013 Yes, through Bluehost cpanel. Thanks Link to comment Share on other sites More sharing options...
ravensbur Posted April 22, 2013 Share Posted April 22, 2013 (edited) Most likely problem is that the server setting and server operating system, try to install a different version of Prestashop. --also give a new database name-- Edited April 22, 2013 by ravensbur (see edit history) Link to comment Share on other sites More sharing options...
tdr170 Posted April 22, 2013 Share Posted April 22, 2013 Can you post the error message as I have installed on BlueHost for other customers. Or at what point the error appears. Link to comment Share on other sites More sharing options...
Dennisr32 Posted April 22, 2013 Author Share Posted April 22, 2013 It says it is uploading and then installing and then removing, etc. Then I get the error message. "link to database coould not be established: SQLSTATE[2800] [1045] access denied to user 'ilovetob_pre@localhost (using Password yes) Link to comment Share on other sites More sharing options...
ravensbur Posted April 22, 2013 Share Posted April 22, 2013 (edited) Seems you don't have correct permission to the database. ---ilovetob_pre@localhost-----??? may be it is not @localhost i guess Edited April 22, 2013 by ravensbur (see edit history) Link to comment Share on other sites More sharing options...
Dennisr32 Posted April 22, 2013 Author Share Posted April 22, 2013 Seems you don't have correct permission to the database. Does that mean I haveto put in the password I use for my bluehost account get permission? Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 22, 2013 Share Posted April 22, 2013 Hi Dennisr32, you should contact BlueHost again and have them fix the issue. Reference this partner page, https://www.bluehost.com/prestashop It should be an easy one click install. Link to comment Share on other sites More sharing options...
ravensbur Posted April 22, 2013 Share Posted April 22, 2013 path to your database may be is not correct, @localhost that means it is on localhost,your case the database may be on network somewhere , check your hosting company's help files Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 22, 2013 Share Posted April 22, 2013 Using the one click install, you actually do not have to create a database or input anything to any filed other than the URL in which you want to have PrestaShop installed on. Link to comment Share on other sites More sharing options...
tdr170 Posted April 22, 2013 Share Posted April 22, 2013 Just try using localhost for database server, if that does not work you will need to find out the server name to the database. I use the server name instead of localhost as I had some issues on Ipage when using localhost. You should be able to find this info in the database section. On Ipage its listed on the top section of the database selection area. Like this. Link to comment Share on other sites More sharing options...
Dennisr32 Posted April 22, 2013 Author Share Posted April 22, 2013 Just try using localhost for database server, if that does not work you will need to find out the server name to the database. I use the server name instead of localhost as I had some issues on Ipage when using localhost. You should be able to find this info in the database section. On Ipage its listed on the top section of the database selection area. Like this. Thanks everyone for your help. I will try a couple of things and again ask bluehost support. If that doesn't work, i will probably open account with Hostgator. I heard they are more experienced with PrestaShop! Thanks again, everyone!! Link to comment Share on other sites More sharing options...
projectpb Posted April 23, 2013 Share Posted April 23, 2013 I have been using Bluehost and Prestashop for years and have just used the manual install. No problems that way Just thought I would chime in Thanks Jeff Link to comment Share on other sites More sharing options...
Dennisr32 Posted April 23, 2013 Author Share Posted April 23, 2013 I finally got it imstalled. I called BlueHost tech support. They are great. The problem was that one of the tech support guy just wasn't that familiar with PrestaShop, although he was trying to be very helpful. So I called back and got a tech guy who installed it for me. But, the problem was that there was no admin login information given to me. So we had to uninstall it and then manually install it again. This time all the admin/login ifo was shared with me. The only problem I have now, and it's a smali thing and that is that the PrestaShop site is not displayed on the MY Installs page. But, no big deal. Bluehost was really great. And thanks everyone here for you help. Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 23, 2013 Share Posted April 23, 2013 Hi Dennis, Thanks good. We are partners with them so I found it surprising that they did not know what the problem. They almost always have good technical support, especially when it comes to our software. Did you know how to uninstall the simplescript install, or did they walk you through that? Link to comment Share on other sites More sharing options...
Dennisr32 Posted April 23, 2013 Author Share Posted April 23, 2013 I uninstalled it myself. I just clicked on the uninstall link. Next I will be importing a theme and adding products, etc Link to comment Share on other sites More sharing options...
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