Checkout process error

[christiney35]

Hi, Sorry I don't know if anyone can help for my issue. I must did something wrong with checkout process so when I click next to go through checkout in the shopping cart page, it shows an error message:

 

 

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Server error

The website encountered an error while retrieving http://wright.chiliconsulting.com/presta/authentication?multi-shipping=0&display_guest_checkout=0&back=http%3A%2F%2Fwright.chiliconsulting.com%2Fpresta%2Forder%3Fstep%3D1%26multi-shipping%3D0. It may be down for maintenance or configured incorrectly.

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I don't know which file causes the error. Would anyone please help? Or give me some direction? Thanks so much!

 

Christine

[Valérie Assetskaya]

Hi,

 

Please, enable dev mode and if the error is not displayed, check the server logs.

 

Best regards.

[Bruna BSPCU]

Have you checked if the memory of your hosting company is full?

 

If the answer is yes, erase some old archives...

 

Or try to turn on the debug errors to see what is the problem. Go to config/config.inc.php. Change the code to looks like this:

 

 

/* Debug only */

@ini_set('display_errors', 'on');

define('_PS_DEBUG_SQL_', true);

 

It works?

[christiney35]

Hi thanks for your help!

 

I figured out the issue after turning on the debug errors. The problem is caused by authentication.tpl since I remove the last name field.

Do you have any idea how to remove "last name" field without cause any problem? Thanks!!

[christiney35]

I've solved the problem by removing the field in authentication.tpl. Thanks for your help!

[Bruna BSPCU]

It is nice to know that it helped!

 

Please put [sOLVED] in the topic, by editing the first post you wrote and clicking full editor...

 

Thanks!