Sioned Posted April 21, 2013 Share Posted April 21, 2013 Hi guys Am I able to amend the e-mail templates that are set in Prestashop. I wish to amend the templates for when we pass the orders for processing and also when the customer's orders have been shipped. At the moment it is a one line email, however, if I can I would like to amend it. Do anyone know if this is possible? Link to comment Share on other sites More sharing options...
vekia Posted April 21, 2013 Share Posted April 21, 2013 What you mean by that? You want to change your shop email address? Link to comment Share on other sites More sharing options...
Sioned Posted April 21, 2013 Author Share Posted April 21, 2013 Under the "orders" tab, there is a sub heading of "statuses" which you can enable or disable automatic e-mails to the customers when you change the current status of their order. It will bring up a list of all the statuses, where you can click edit to enable or disable the e-mails. If you enable .. so click the "send e-mail to customer when order is changed to this status" right at the bottom before the "SAVE" button. It will show a list of templates you can use to automatically send to your customers. However, I would like to include a line regarding payment errors so I wouldl like to try and amend that template. I would like to know whether this is possible?? Link to comment Share on other sites More sharing options...
techfirestudio Posted May 7, 2013 Share Posted May 7, 2013 Under the "orders" tab, there is a sub heading of "statuses" which you can enable or disable automatic e-mails to the customers when you change the current status of their order. It will bring up a list of all the statuses, where you can click edit to enable or disable the e-mails. If you enable .. so click the "send e-mail to customer when order is changed to this status" right at the bottom before the "SAVE" button. It will show a list of templates you can use to automatically send to your customers. However, I would like to include a line regarding payment errors so I wouldl like to try and amend that template. I would like to know whether this is possible?? Hello, yes you can do this. If you know a little bit of html you can use your FTP client to navigate to /mails/en/ find the template you wish to edit and open it, make your changes and save it. Be sure you get your html syntax correct so it actually displays correctly to your customers. Or you can use this free module, it works great for me when I don't feel like writing any code. Link to comment Share on other sites More sharing options...
Carolina Custom Designs Posted May 7, 2013 Share Posted May 7, 2013 You can also edit many of the email templates in your BO in Localization > Translations for 1.5.x or Tools > Translations for 1.4.x. Hope that helps! Marty Shue 1 Link to comment Share on other sites More sharing options...
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