BjornL Posted April 18, 2013 Share Posted April 18, 2013 I've just gone live with my website and am already getting a bunch of emails from the "Error reporting from your PayPalAPI module". It's clearly just random hacking attempts (see the report: no report is given), but I don't want to be getting 10 emails a day for it and I'm confident there's an easy fix - I just don't see it. Also, given the random hacking activity, where would I read up on how Prestashop interacts with the module (where the hacking attempts are coming from)? Thank you for your time! Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 18, 2013 Share Posted April 18, 2013 Hi BjornL, welcome to the PrestaShop forum. I'm actually not aware of any issue like this. Have you contacted PayPal about the issue? It is strange that they would ask you to look at the report even though there is no report. What version of PrestaShop are you using and what version of PayPal? Link to comment Share on other sites More sharing options...
BjornL Posted April 18, 2013 Author Share Posted April 18, 2013 Hi Benjamin, thanks for the quick reply. I had thought this would be a common issue, so no I haven't contacted anyone else about it. Details: I'm using Prestashop 1.5.3.1. Will upgrade to 1.5.4 once I have time to learn how the Prestashop overrides work and have time to copy my customization over. The Paypal version is 3.4.6. What would you advise I do? The message I received (six copies in one minute) is the default template generated by the shop: Hi, Error reporting from your PayPalAPI module A client has encountered a problem with the module PayPalAPI, see the report: Link to comment Share on other sites More sharing options...
BjornL Posted April 20, 2013 Author Share Posted April 20, 2013 Any suggestions? Got another 6 emails today...at the exact same time they came yesterday. Link to comment Share on other sites More sharing options...
pietro Posted April 27, 2013 Share Posted April 27, 2013 (edited) I am having the same issue. I do not receive emails daily though. I receive 3-4 emails per week, which makes me think that I am losing sales. The email I get is like this: Subject: Error reporting from your PayPal module Email: A client has encountered a problem with the module PayPalAPI, see the report: That is all, no error description. I looked at my module configuration and everything is in place. Any suggestions? I would like to know what triggers these email and how to fix it. It is a payment module and I would like to make sure that there are no flaws. I am using PS 1.4.6.2 and PayPal 3.4.4. I am on a dedicated server. Thanks, Edited April 27, 2013 by pietro (see edit history) Link to comment Share on other sites More sharing options...
electrical-store Posted May 13, 2013 Share Posted May 13, 2013 Hi I am having the same issue with the paypal module. Every time someone tries to buy something using paypal I get this message. It has being going on for weeks and is losing me sales. Can someone please fix this! Link to comment Share on other sites More sharing options...
pel024 Posted May 23, 2013 Share Posted May 23, 2013 Same here, I get a few emails a day with no error message. PS 1.4.9 and PayPal v3.5.0 Link to comment Share on other sites More sharing options...
skilly851 Posted June 2, 2013 Share Posted June 2, 2013 same problem here Link to comment Share on other sites More sharing options...
jc87 Posted June 7, 2013 Share Posted June 7, 2013 We just suddenly got one here today, couldn't see any errors. Any idea? Link to comment Share on other sites More sharing options...
fionatsui Posted July 1, 2013 Share Posted July 1, 2013 Same here... I get them all at 4am daily, about 5-6 all at that time. But I got these before my site went live when I was testing it myself, so I have no idea what these are. I don't think it's an actual error. Link to comment Share on other sites More sharing options...
demonpro Posted August 6, 2013 Share Posted August 6, 2013 I just got this error and i must say you shouldn't get crazy for that, my paypal module works ok, i tested it and it works, i have customers that buy using this method and all is fine. Link to comment Share on other sites More sharing options...
Kristenk Posted November 19, 2013 Share Posted November 19, 2013 I am receiving emails nightly saying there is an error from my website Paypalapi. Nothing looks wrong on website, Called Paypal they say not them but shopping cart problem. Rechecked API in Prestashop, checked credentials. All ok. Last right went from receiving 2 emails per night to 25. Help. I don't know what else to check. Prestashop 1.5.2.0. Is this spam or should I be concerned? Www.packinneat.com Link to comment Share on other sites More sharing options...
orotoi Posted December 5, 2013 Share Posted December 5, 2013 same here.. random 'error mails' from time to time (around 4-5 mails last month) I ve checked the customer carts matching the error time and I ve found empty (no items) carts from guest users (I dont allow guest users to checkout tho). I dont know if it is some bug or a random user trying to checkout without login (I doubt it) or a hacking attempt.. Any light into this? @Prestashop Team Guys.. are you reading the forum and these posts?? On this topic there is just one post from prestashop team telling us that they dont know what this is and what version we run.. And from then... nothing... WOW!!! Really pro... 1 Link to comment Share on other sites More sharing options...
RudiFD Posted March 30, 2014 Share Posted March 30, 2014 Still no answer? I got the same problem today. I just started my shop. I'm sure I have set up my PayPal module in a propper way and I tested it. So it must be something that is triggered from PS. I have to aggree with pietro. We are talking about money here. Link to comment Share on other sites More sharing options...
orotoi Posted March 30, 2014 Share Posted March 30, 2014 mate.. i dont know if it is related and i dont want to panic you but i recently had infected by an attack for implant malicious code and it is something that it came up after those errors maybe its unrelated but maybe its some form of trying to find some exploit method so just a heads up for your security processes as for the real issue with the error still no word from presta Link to comment Share on other sites More sharing options...
RudiFD Posted March 30, 2014 Share Posted March 30, 2014 orotoi it was some kind of hacking attack. In my case it came from Ukraine (IP 193.203.48.46). Since I'm hosting PS on my own server I'm able to act quick by blocking those IP addresses on the fly. But thanks for the advice. Anyway it's a shame that PrestaShop doesn't reply even after month since there are many users who discovered this issue. Link to comment Share on other sites More sharing options...
orotoi Posted March 30, 2014 Share Posted March 30, 2014 mine was from colombia unfortunately i am on godaddy shared and dont have shell access but i was able to get rid of the malware in 3-4 hours (before even the godaddy reply to me that they cant do anything!!! i am changing hosting for sure) Link to comment Share on other sites More sharing options...
Kristenk Posted March 31, 2014 Share Posted March 31, 2014 I am receiving emails nightly saying there is an error from my website Paypalapi. Nothing looks wrong on website, Called Paypal they say not them but shopping cart problem. Rechecked API in Prestashop, checked credentials. All ok. Last right went from receiving 2 emails per night to 25. Help. I don't know what else to check. Prestashop 1.5.2.0. Is this spam or should I be concerned? Www.packinneat.com I posted this thread 4 months ago - the original issue was posted 11 months ago and there are no answers - no updates - no suggestions. I have customers writing me saying they are trying to buy and it doesn't work - paypal says not them. From this forum I hear crickets....I was hoping that using an open product there would be a forum for issues but I am at my wits end. This is money and customers and a real business - doesn't that matter???????????????????? Link to comment Share on other sites More sharing options...
sd+ Posted April 16, 2014 Share Posted April 16, 2014 I have similar problem of error reporting with any description, i find that it happens when the customer click on Paypal express check out on items out of stock Hope this help Ciao Link to comment Share on other sites More sharing options...
sinoland Posted November 5, 2014 Share Posted November 5, 2014 (edited) Same issue here for a newly developed Prestashop site. A CLIENT HAS ENCOUNTERED A PROBLEM WITH THE MODULE PAYPALAPI, SEE THE REPORT: Edited November 5, 2014 by sinoland (see edit history) Link to comment Share on other sites More sharing options...
freedrider Posted November 18, 2014 Share Posted November 18, 2014 Yes I get this problem too. Nothing in the error report. I have never figured out why this happens and have just ignored it - no idea if it is actually losing me sales though? Would love a resolution. Link to comment Share on other sites More sharing options...
HavanA Posted December 7, 2014 Share Posted December 7, 2014 I also noticed the second "error report" in a week. But I have not seen abandoned cart. I opened the access log, but it only shows access of today (and it happened yesterday for the second time). If this is a problem that is serious and cannot be solved, I could switch to my payment provider that could process paypal payments as well. Link to comment Share on other sites More sharing options...
HavanA Posted January 4, 2015 Share Posted January 4, 2015 ...meanwhile I have set Paypal to be processed through my payment provider, but I just noticed that using the mobile theme (for customers using their phone) is presenting the "PayPal Checkout"-button and that is resulting in this error when the button is pressed. Link to comment Share on other sites More sharing options...
groussel69 Posted April 27, 2015 Share Posted April 27, 2015 Hello, Same issue for me in a 1.6.0.14 with module PayPal v3.8.2. It seems to be only with mobile I tried to deactivate the Express Paypal Button but it's the same problem. Any soluce ? Link to comment Share on other sites More sharing options...
4wheeln Posted October 10, 2015 Share Posted October 10, 2015 Hi Guys I can see from posts that this problem been on going for years, I have the same started with 10 per day at different times slowed down with days gaps it's now started again. I have had no problems with purchases also I tried it wit a test purchase. So got in touch with pay pal they tested again no problem and said not a Paypal issue then posted a the question on the Prestashop forum long time after a reply from Prestashop not us. Great were next as the problem is still happening all I do is delete every day don't want to block in case I don't get my orders coming through. Help some body by now found the solution please. 1 Link to comment Share on other sites More sharing options...
ecocig Posted December 12, 2015 Share Posted December 12, 2015 I am getting this sent to me: Error reporting from your PayPalAPI module A client has encountered a problem with the module PayPalAPI, see the report: PayPal response: TIMESTAMP -> 2015-12-12T09:57:55Z L_ERRORCODE0 -> 10002 L_SHORTMESSAGE0 -> Security error L_LONGMESSAGE0 -> Security header is not valid L_SEVERITYCODE0 -> Error Link to comment Share on other sites More sharing options...
tony.vvvv Posted March 9, 2017 Share Posted March 9, 2017 I am having the same issue. I am getting thousands of this email in half an hour. Nothing in the error report, no error description: "Error reporting from your PayPalAPI module A client has encountered a problem with the module PayPalAPI, see the report:" I am using PS 1.6.1.11 and PayPal 3.11.3. Can someone please fix this !!! Link to comment Share on other sites More sharing options...
zapalm Posted April 3, 2017 Share Posted April 3, 2017 It is issue with a request to PayPal. PayPal can cancel payment procedure if it is think, that the request is unsecure. Every time when a customer can't pay because of with this problem you will receive this email.Solution: contact with PayPal; give them information about your shop (domain, IP, checkout method). Link to comment Share on other sites More sharing options...
Kristenk Posted April 4, 2017 Share Posted April 4, 2017 It is issue with a request to PayPal. PayPal can cancel payment procedure if it is think, that the request is unsecure. Every time when a customer can't pay because of with this problem you will receive this email. Solution: contact with PayPal; give them information about your shop (domain, IP, checkout method). Called PayPal 4 times and they maintain it is NOT them. Tested all ways according to them. Said it was the shopping cart. Link to comment Share on other sites More sharing options...
trevorgilligan Posted June 8, 2018 Share Posted June 8, 2018 ive been getting this on and off too for years. had some last night. my paypal , sales are still going through. Im HOPING as per previous comment, it is a) out of stock items b ) i have items live, but order disabled. i have every country enabled and not restricted abandoned cart at same times of paypal errors are "0" with 0 products. it is a blank report : "A client has encountered a problem with the module PayPalAPI, see the report" if it is a hack, i still dont want anyone getting this far any help is appreciated. or am i currently the only person using PS now Link to comment Share on other sites More sharing options...
tarmogr Posted August 19, 2019 Share Posted August 19, 2019 No, I can confirm you are not the last person using Prestashop, there atlest 10 more people. The error is still there and client also sees the error and is unable to check out Quote Error reporting from your PayPalAPI module A client has encountered a problem with the module PayPalAPI, see the report: PayPal response: -> Link to comment Share on other sites More sharing options...
bro_jin Posted February 3, 2020 Share Posted February 3, 2020 It's now 2020: the year that the hover boards and the flying cars really exist in our daily lives. However, I am getting this error message with blank report in this year 2020. Seems like there has been no solutions or explanations since 2013. My boss freaks out every time he gets this email, and I repeatedly tells me to fix this unfixable bug. I will be back when my boss asks me to fix this in year 2021, or 2050. 1 Link to comment Share on other sites More sharing options...
bigchrisrogers Posted June 19, 2020 Share Posted June 19, 2020 I'm still getting it also, again today, but typically only once every few months. Link to comment Share on other sites More sharing options...
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