[SOLVED]Blank page after login

[R.Kinkeris]

Hello,

Does anyone know what could be the problem (missing module or something) that makes all page unusable after logging in. For example - everything works fine until I log-in. After I log-in all pages are blank and I can only see something if I clear the cookies.

 

Reinis

Edited April 17, 2013 by R.Kinkeris (see edit history)

[vekia]

thanks for sharing information about your issue. I've got question about it.

You are talking about back office (admin login) or about customer login in front end?

[R.Kinkeris]

I was talking about front office. I found the problem. It was caused by Google translate bar code.

[vekia]

thanks for sharing information that problem is fixed. You said, that the issue was with google translate bar code, you disabled it?

[R.Kinkeris]

Yes, at first I used:

<meta name="google-translate-customization" content="c700fc397c68692e-49a5351d4935335c-g3222ce0ef621053b-11"></meta>

and

<div id="google_translate_element"></div><script type="text/javascript">
function googleTranslateElementInit() {
 new google.translate.TranslateElement({pageLanguage: 'en', layout: google.translate.TranslateElement.InlineLayout.SIMPLE, multilanguagePage: true}, 'google_translate_element');
}
</script><script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>

 

provided by: translate.google.com

and it messed up the page.

Instead I used:

<div id="google_translate_element"></div>
<script>
function googleTranslateElementInit() {
new google.translate.TranslateElement({
pageLanguage: 'en',
layout: google.translate.TranslateElement.InlineLayout.SIMPLE
}, 'google_translate_element');
}
</script>
<script src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>

And it worked like a charm.

[Davallen]

I have the same issue and I have not the Google translate code on my site. Any idea what it could be?

[vekia]

I have the same issue and I have not the Google translate code on my site. Any idea what it could be?

 

you should turn error reporting on

then try to reload your front office and try to log in.

 

if some error occur - you will see it

[Davallen]

I got an error but do not understand much of it

[vekia]

if you are able - please take a screenshot or copy errors here

[Davallen]

Here is the error

 

[PrestaShopDatabaseException]

 

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')) GROUP BY hm.id_hook, hm.id_module ORDER BY hm.`position`' at line 6SELECT h.`name` as hook, m.`id_module`, h.`id_hook`, m.`name` as module, h.`live_edit` FROM `ps_module` m INNER JOIN `ps_hook_module` hm ON hm.`id_module` = m.`id_module` INNER JOIN `ps_hook` h ON hm.`id_hook` = h.`id_hook` LEFT JOIN `ps_module_group` `mg` ON mg.`id_module` = m.`id_module` WHERE ((SELECT COUNT(*) FROM ps_module_shop ms WHERE ms.id_module = m.id_module AND ms.id_shop IN (1)) = 1) AND (h.name != "displayPayment") AND (hm.id_shop = 1) AND (mg.`id_group` IN ()) GROUP BY hm.id_hook, hm.id_module ORDER BY hm.`position`

at line 605 in file classes/db/Db.php

 

599.    WebserviceRequest::getInstance()->setError(500, '[sql Error] '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97);
600.   }
601.   else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS'))
602.   {
603.    if ($sql)
604.	 throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>');
605.    throw new PrestaShopDatabaseException($this->getMsgError());
606.   }
607.  }
608.
609.  /**[/b]
[b]

• DbCore->displayError - [line 307 - classes/db/Db.php] - [1 Arguments]
  
• DbCore->query - [line 482 - classes/db/Db.php] - [1 Arguments]
  
• DbCore->executeS - [line 295 - classes/Hook.php] - [1 Arguments]
  
• HookCore::getHookModuleExecList - [line 368 - classes/Hook.php] - [1 Arguments]
  
• HookCore::exec - [line 582 - classes/ObjectModel.php] - [2 Arguments]
  
• ObjectModelCore->update - [line 190 - classes/Cart.php] - [0 Argument]
  
• CartCore->update - [line 305 - controllers/front/AuthController.php] - [0 Argument]
  
• AuthControllerCore->processSubmitLogin - [line 255 - controllers/front/AuthController.php] - [0 Argument]
  
• AuthControllerCore->postProcess - [line 158 - classes/controller/Controller.php] - [0 Argument]
  
• ControllerCore->run - [line 348 - classes/Dispatcher.php] - [0 Argument]
  
• DispatcherCore->dispatch - [line 28 - index.php] - [0 Argument]