Luz Belle Posted April 16, 2013 Share Posted April 16, 2013 Hello everyone, I really hope anybody could help me, I have recently installed prestashop in my GoDaddy hosting account with Filezilla, but when I go to my page, I get stuck on License agreement; I click "I accept" and next but nothing happens. I have asked my hosting support, they told me to come here because apparently is a prestashop issue. I'm working in windows 7 with a linux hosting. If you can visit my site: tienda.unpoemadeamor.com, I'd appreciate any clue about this problem. Regards. I'd appreciate any idea you may have, please let me know Please help me I'm looking for any similiar issue, but can't find it, If anybody would know something I'd be very grateful, please... Link to comment Share on other sites More sharing options...
Bill Dalton Posted April 16, 2013 Share Posted April 16, 2013 Hi Luz, This may help, http://doc.prestashop.com/display/PS15/Installing+PrestaShop As you read down you will find the step that you are at. The next step, and what is hanging you up, is that Prestashop checks to make sure you have set up proper file permissions. You need to give files on a web server permissions to read or write. So what is happening is that Prestashop is not able to read the files it needs and hangs on you. In the above document please look carefully at the section dealing with what permissions are required for some of Prestashop's directories and files. Set or check for proper permissions and then try the install again. Is this your first time setting up Prestashop? 1 Link to comment Share on other sites More sharing options...
Luz Belle Posted April 16, 2013 Author Share Posted April 16, 2013 Hi Bill! Thanks for answering. Yes, it is my first time, I will check on the link you gave and will get back to you. Thank you! Link to comment Share on other sites More sharing options...
Luz Belle Posted April 16, 2013 Author Share Posted April 16, 2013 Hey, I have read the part you said, but can't figure out how to give a proper solution. I think I understand about the permission, I have asked my webhost to give those because I do not know how or where to modify them. Thank you for the help Bill, I'll let you know how it goes. Link to comment Share on other sites More sharing options...
Bill Dalton Posted April 16, 2013 Share Posted April 16, 2013 Great, and feel free to post with any questions. There is even a forum for installing Prestshop see, http://www.prestashop.com/forums/forum/7-installing-prestashop/ You will need to make sure you have created an SQL database, and get proper permissions set up. Real easy once you know how. 1 Link to comment Share on other sites More sharing options...
tdr170 Posted April 16, 2013 Share Posted April 16, 2013 This is more then likely a sessions.save_path issue as many others have faced with installing prestashop. I have posted this several times throughout the forum, there needs to be a sesions save path in your PHP.ini file. Here is a copy of that post. This is an issue with your PHP.ini file and sessions, look for the variable session.save_path, will look like code below, you need to enter a path to your cgi-bin tmp file similar to below. Or call your host and have them set this correctly for you, I fixed straybulletcustoms with this last night. (the yourdomain does not include the .com) ; where MODE is the octal representation of the mode. Note that this ; does not overwrite the process's umask. session.save_path = /home/users/web/b1447/ipg.yourdomain/cgi-bin/tmp You can also take a look at the post starting with post #9. http://www.prestashop.com/forums/topic/208107-solved-cant-get-past-step-2-no-errors/page__fromsearch__1 1 Link to comment Share on other sites More sharing options...
Bill Dalton Posted April 16, 2013 Share Posted April 16, 2013 Yeah, I've seen that help a few people. Thanks tdr170. Also Luz, you set permissions on files and directory's using your Filezilla program. To set read or write permissions on a folder or file, just right click on it and set the permission. You could have your Prestshop set up in minutes. Did you set up your database yet? 1 Link to comment Share on other sites More sharing options...
Luz Belle Posted April 16, 2013 Author Share Posted April 16, 2013 Great, and feel free to post with any questions. There is even a forum for installing Prestshop see, http://www.prestasho...ing-prestashop/ You will need to make sure you have created an SQL database, and get proper permissions set up. Real easy once you know how. Hey Bill, thanks, but I do not know how to create an SQL database, and according to a tutorial of installing prestashop with GoDaddy, all parametres are set up, including MySQL database. Hope it will after this issue solves. Link to comment Share on other sites More sharing options...
Luz Belle Posted April 16, 2013 Author Share Posted April 16, 2013 Yeah, I've seen that help a few people. Thanks tdr170. Also Luz, you set permissions on files and directory's using your Filezilla program. To set read or write permissions on a folder or file, just right click on it and set the permission. You could have your Prestshop set up in minutes. Did you set up your database yet? I wouldn't know how to set the permission, you mean I right click the folder in my FTP file manager? Link to comment Share on other sites More sharing options...
Luz Belle Posted April 16, 2013 Author Share Posted April 16, 2013 This is more then likely a sessions.save_path issue as many others have faced with installing prestashop. I have posted this several times throughout the forum, there needs to be a sesions save path in your PHP.ini file. Here is a copy of that post. This is an issue with your PHP.ini file and sessions, look for the variable session.save_path, will look like code below, you need to enter a path to your cgi-bin tmp file similar to below. Or call your host and have them set this correctly for you, I fixed straybulletcustoms with this last night. (the yourdomain does not include the .com) ; where MODE is the octal representation of the mode. Note that this ; does not overwrite the process's umask. session.save_path = /home/users/web/b1447/ipg.yourdomain/cgi-bin/tmp You can also take a look at the post starting with post #9. http://www.prestasho...__fromsearch__1 Hello sir, I appreciate your help, I found the topic you mention a little late, but could contact my host support. Thank you very much. Link to comment Share on other sites More sharing options...
tdr170 Posted April 16, 2013 Share Posted April 16, 2013 This should solve your issue I had the same one and this was the culprit. 1 Link to comment Share on other sites More sharing options...
Luz Belle Posted April 19, 2013 Author Share Posted April 19, 2013 Hi everyone. Just wanted to say that the problem solved with the solution Bill and TDR170 provided. Thanks a lot and God bless you all. 2 Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 19, 2013 Share Posted April 19, 2013 Thank you for the confirmation Luz Belle. I'll mark this thread as Solved. Thank you! Link to comment Share on other sites More sharing options...
odaiattal Posted May 23, 2013 Share Posted May 23, 2013 i have same problem , please help Link to comment Share on other sites More sharing options...
odaiattal Posted May 23, 2013 Share Posted May 23, 2013 Hi everyone. Just wanted to say that the problem solved with the solution Bill and TDR170 provided. Thanks a lot and God bless you all. how did you solve it ?? Link to comment Share on other sites More sharing options...
Luz Belle Posted May 23, 2013 Author Share Posted May 23, 2013 how did you solve it ?? Hi there. You have to contact your host provider and tell them to activate the folder /temp: This is an issue with your PHP.ini file and sessions, look for the variable session.save_path, will look like code below, you need to enter a path to your cgi-bin tmp file similar to below. Or call your host and have them set this correctly for you, I fixed straybulletcustoms with this last night. (the yourdomain does not include the .com) ; where MODE is the octal representation of the mode. Note that this ; does not overwrite the process's umask. session.save_path = /home/users/web/b1447/ipg.yourdomain/cgi-bin/tmp You can also take a look at the post starting with post #9. http://www.prestasho...__fromsearch__1 Link to comment Share on other sites More sharing options...
odaiattal Posted May 23, 2013 Share Posted May 23, 2013 how did you solve it ? please tell me , i'm stuck on License Agreements page and my session.save_path is correct ???? Link to comment Share on other sites More sharing options...
odaiattal Posted May 23, 2013 Share Posted May 23, 2013 (edited) Hi there. You have to contact your host provider and tell them to activate the folder /temp: This is an issue with your PHP.ini file and sessions, look for the variable session.save_path, will look like code below, you need to enter a path to your cgi-bin tmp file similar to below. Or call your host and have them set this correctly for you, I fixed straybulletcustoms with this last night. (the yourdomain does not include the .com) ; where MODE is the octal representation of the mode. Note that this ; does not overwrite the process's umask. session.save_path = /home/users/web/b1447/ipg.yourdomain/cgi-bin/tmp You can also take a look at the post starting with post #9. http://www.prestasho...__fromsearch__1 i have it like this : session.save_path = /home/content/97/mydomain/html/tmp but still not working and should i add cgi-bin to the end or no Edited May 23, 2013 by odaiattal (see edit history) Link to comment Share on other sites More sharing options...
Luz Belle Posted May 23, 2013 Author Share Posted May 23, 2013 i have it like this : session.save_path = /home/content/97/mydomain/html/tmp but still not working and should i add cgi-bin to the end or no I don't really know details, all I did was asking my server if they could solve the problem, I am no expert, sorry. Link to comment Share on other sites More sharing options...
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