javierfdez7 Posted April 16, 2013 Share Posted April 16, 2013 Mu costumers have been having the following error when they try to complete a payment with Paypal: Please try to contact the merchant: PayPal response: TIMESTAMP -> 2013-04-16T02:04:55Z L_ERRORCODE0 -> 10729 L_SHORTMESSAGE0 -> Shipping Address State Empty L_LONGMESSAGE0 -> The field Shipping Address State is required L_SEVERITYCODE0 -> Error Please, is anyone is familiar with this? HEEEEELP!!!! Link to comment Share on other sites More sharing options...
Goldmaverick Posted April 18, 2013 Share Posted April 18, 2013 Prestashop has some kinks 1 Link to comment Share on other sites More sharing options...
jimmyc Posted April 18, 2013 Share Posted April 18, 2013 need to add the states for their address localisation packs can sometimes work but don not get your hopes up. I have this problem on many stores and no one can seem to help fix it. Localisation packs only upload some states for some countiries and there is no error even though the states do not upload. A Link to comment Share on other sites More sharing options...
jimmyc Posted April 18, 2013 Share Posted April 18, 2013 this has been a common issue in 1.5 + up to 1.4.9 was all fine Link to comment Share on other sites More sharing options...
bellini13 Posted April 18, 2013 Share Posted April 18, 2013 have you confirmed that the customer's invoice/shipping addresses have a State selected? Link to comment Share on other sites More sharing options...
javierfdez7 Posted April 18, 2013 Author Share Posted April 18, 2013 Thanks for all the replies. What I did was disable the Express Checkout from my store, apparently the problem is only when the costumer uses the 3 step check out. I can't believe that this error has been for so long and apparently nobody from Prestashop Is aware of it....I mean is the Paypal Module for God's Sake!!! When I tried to contact Prestashop Tech Support, they wanted me to pay $300 Euros to fix the problem!!! and they pretended to blame me for the error!! Here's the transcription of my communication with Prestashop support: ---------------------------------------------------------------------------------------------------------------------------------------- Message: Hello, I am having a problem with the Paypal module and I don't know how to fix it. Please try to contact the merchant: PayPal response: TIMESTAMP -> 2013-03-16T05:19:33Z L_ERRORCODE0 -> 10729 L_SHORTMESSAGE0 -> Shipping Address State Empty L_LONGMESSAGE0 -> The field Shipping Address State is required L_SEVERITYCODE0 -> Error I have the Paypal module version: 3.4.5 Thanks in advance. ---------------------------------------------------------------------------------------------------------------------------------------------------------------- Hello, Thank you for mail, have forwarded your problem to a technician for an estimation, please find in this mail the quotation for an intervention to solve this problem. Paypal module configuration and debug : 2 tickets -> 300€HT Please let me know if you want to confirm this intervention. Best regards ---------------------------------------------------------------------------------------------------------------------------------- Let me see if I understand... are you trying to charge me 300 euros to fix YOUR Paypal module? Is it correct? ---------------------------------------------------------------------------------------------------------------------------------- Hello, Prestashop is a free and open-source solution, you have access to this solution by downloading it freely. And it's working well when you download it, if you have any problem it might be a bad configuration. The support is a service that you have to pay for, we cannot ask a technician to intervene on your shop without paying him. Best regards ----------------------------------------------------------------------------------------------------------------------------------------------------- What do you guys think? 1 Link to comment Share on other sites More sharing options...
jimmyc Posted April 18, 2013 Share Posted April 18, 2013 there is a 3.4.8 paypal module update. Going to see if it amends anything. Link to comment Share on other sites More sharing options...
javierfdez7 Posted April 18, 2013 Author Share Posted April 18, 2013 Already did that...didn't work...unbelievable!! Link to comment Share on other sites More sharing options...
Kogkalidis Posted April 18, 2013 Share Posted April 18, 2013 Thanks for all the replies. What I did was disable the Express Checkout from my store, apparently the problem is only when the costumer uses the 3 step check out. I can't believe that this error has been for so long and apparently nobody from Prestashop Is aware of it....I mean is the Paypal Module for God's Sake!!! When I tried to contact Prestashop Tech Support, they wanted me to pay $300 Euros to fix the problem!!! and they pretended to blame me for the error!! Here's the transcription of my communication with Prestashop support: ---------------------------------------------------------------------------------------------------------------------------------------- Message: Hello, I am having a problem with the Paypal module and I don't know how to fix it. Please try to contact the merchant: PayPal response: TIMESTAMP -> 2013-03-16T05:19:33Z L_ERRORCODE0 -> 10729 L_SHORTMESSAGE0 -> Shipping Address State Empty L_LONGMESSAGE0 -> The field Shipping Address State is required L_SEVERITYCODE0 -> Error I have the Paypal module version: 3.4.5 Thanks in advance. ---------------------------------------------------------------------------------------------------------------------------------------------------------------- Hello, Thank you for mail, have forwarded your problem to a technician for an estimation, please find in this mail the quotation for an intervention to solve this problem. Paypal module configuration and debug : 2 tickets -> 300€HT Please let me know if you want to confirm this intervention. Best regards ---------------------------------------------------------------------------------------------------------------------------------- Let me see if I understand... are you trying to charge me 300 euros to fix YOUR Paypal module? Is it correct? ---------------------------------------------------------------------------------------------------------------------------------- Hello, Prestashop is a free and open-source solution, you have access to this solution by downloading it freely. And it's working well when you download it, if you have any problem it might be a bad configuration. The support is a service that you have to pay for, we cannot ask a technician to intervene on your shop without paying him. Best regards ----------------------------------------------------------------------------------------------------------------------------------------------------- What do you guys think? You are 100% correct! I laughed so much in the point And it's working well when you download it, if you have any problem it might be a bad configuration. Some of the modules or also some pieces of core coding, I think that are being released without even one day of test-drive! Link to comment Share on other sites More sharing options...
bellini13 Posted April 18, 2013 Share Posted April 18, 2013 you can open a bug report and wait for them to fix the issue Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 18, 2013 Share Posted April 18, 2013 Hello all, for this shipping state error you are experiencing take a look at these threads. I hope this helps. There seems to be some fixes among other advice. http://www.prestasho...te-is-required/ http://www.prestasho...-state-missing/ Link to comment Share on other sites More sharing options...
jimmyc Posted April 19, 2013 Share Posted April 19, 2013 yeah same problem in 3.4.8 paypal ... trying this "fix" now http://www.prestashop.com/forums/topic/225187-paypal-express-checkout-error-the-field-shipping-address-state-is-required/ Link to comment Share on other sites More sharing options...
jimmyc Posted April 19, 2013 Share Posted April 19, 2013 http://www.prestashop.com/forums/topic/225187-paypal-express-checkout-error-the-field-shipping-address-state-is-required/ trying this fix now. Hopefully i can get some customers to try test it. Link to comment Share on other sites More sharing options...
bellini13 Posted April 19, 2013 Share Posted April 19, 2013 create a Paypal sandbox account and test it yourself Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 24, 2013 Share Posted April 24, 2013 Hello, make sure you download all localization packs for all countries that you have enabled in your Back Office. Link to comment Share on other sites More sharing options...
javierfdez7 Posted April 25, 2013 Author Share Posted April 25, 2013 In what part of the back office I can find the localization packs? Thanks Link to comment Share on other sites More sharing options...
Goldmaverick Posted April 26, 2013 Share Posted April 26, 2013 Mu costumers have been having the following error when they try to complete a payment with Paypal: Please try to contact the merchant: PayPal response: TIMESTAMP -> 2013-04-16T02:04:55Z L_ERRORCODE0 -> 10729 L_SHORTMESSAGE0 -> Shipping Address State Empty L_LONGMESSAGE0 -> The field Shipping Address State is required L_SEVERITYCODE0 -> Error Please, is anyone is familiar with this? HEEEEELP!!!! It took me 2 weeks but I solved it! I made a video of my diagnosis and successful result. http://www.youtube.com/watch?v=gNl05QCuooU Link to comment Share on other sites More sharing options...
javierfdez7 Posted April 27, 2013 Author Share Posted April 27, 2013 Actually I tried what you describe in the video, before everything else, but the address error wasn't fixed. I think I will stay with the 3 step checkout disabled, so the error doesn't show. Thank you. 1 Link to comment Share on other sites More sharing options...
jimmyc Posted April 29, 2013 Share Posted April 29, 2013 Many of us are having issues uploading the states from the back office with the localisation packs. anyone else having this issue? http://www.prestashop.com/forums/topic/214788-localization-and-provincestate-issue/page__pid__1201899#entry1201899 Link to comment Share on other sites More sharing options...
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