Alain Costea Posted April 13, 2013 Share Posted April 13, 2013 Hello, I've installed the facebook ps shop tab, buyed from addons.prestashop, on prestashop 1.5.4 platform. I follwed all the steps from the pdf file. Installed the ssl certificates, and all apperead to be ok. But when i enter in facebook page, if i say no to the gate fan: https://www.facebook...318198614973945 if i say yes, the will be just a blanc screen... Can you help me and say where i did something wrong? Thank you. Link to comment Share on other sites More sharing options...
vekia Posted April 13, 2013 Share Posted April 13, 2013 i dont see facebook shop tab in your fanpage whats going on? Link to comment Share on other sites More sharing options...
Alain Costea Posted April 13, 2013 Author Share Posted April 13, 2013 I don't know. If i enter from my personal facebook account ( i am the administrator), or from the user i created initially for shop, i can see it. But, yes, when a i enetr from another user, it isn't there. If i click that link i can see that: 1. in firefox - i can enter, but there are no images, and everything is a mess 2. in internet explorer, it say that it is a problem with a certificate ( it doesn't say which), but if i click ok, the is working very well 3. in chrome, same thing like firefox. I just don't understand. In module configuration from prestashop, it say everything is ok. Link to comment Share on other sites More sharing options...
vekia Posted April 13, 2013 Share Posted April 13, 2013 and what about app configuration? Maybe there is an answer, maybe app isn't available for other users Link to comment Share on other sites More sharing options...
Alain Costea Posted April 13, 2013 Author Share Posted April 13, 2013 (edited) I reinstalled again, step by step after i installed the ssl certificate ( recommended by the author of the module), with the fix ip. And ... the same. maybe it help one message from the facebook ( if i click the message from product page: Warning: http://www.decorativ-art.ro/index.php?id_product=9&controller=product&id_lang=1 is unreachable.). If it helps the online shop is: http://www.decorativ-art.ro/index.php I enabled it form some moment... Sorry for the mess there: i am absolutely new on that , and before i begun inserting the products i want to be everything ok... but it seems to be a very far thing... Edited April 13, 2013 by Alain Costea (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted April 13, 2013 Share Posted April 13, 2013 you installed module in your back office, but that with facebook app? It is also necessary to create own app and then to install it on your fanpage... Link to comment Share on other sites More sharing options...
Alain Costea Posted April 13, 2013 Author Share Posted April 13, 2013 Yes, i did that. As i said, in internet explorer it works, at least if i am logged in. Link to comment Share on other sites More sharing options...
Alain Costea Posted April 13, 2013 Author Share Posted April 13, 2013 I found in the app details: Approval Status: Unsubmitted Your app detail page has not yet been submitted for review. This can be the problem? Link to comment Share on other sites More sharing options...
vekia Posted April 14, 2013 Share Posted April 14, 2013 sure, i dont know how exactly you app is configured so it is hard to say whats going on. Documentation of this module hasn't got tips related to facebok app? Link to comment Share on other sites More sharing options...
Alain Costea Posted April 14, 2013 Author Share Posted April 14, 2013 It has some tips, but nothing about the apps itself...just that i must have an apps. I thougt it is enough to create one, but seems that it a problem: i do have to make a lot of changes, images, policyes to be in my online shop. Well, i'll take step py step, and see where are we going. I will stay in touch.. Link to comment Share on other sites More sharing options...
vekia Posted April 14, 2013 Share Posted April 14, 2013 Well, it's necessary. I create facebook apps, i've got some expirence with this and i must said that it is better to fill out all important fields in app configratuion. Facebook team usually blocks app without privacy policy, without terms of use (for all of this check: Apps -> YOUR APP -> App Details) check also this page for: Link to comment Share on other sites More sharing options...
Alain Costea Posted April 14, 2013 Author Share Posted April 14, 2013 this was my conclusion, and i succeded to send for review. meanwhile it's working. but i do have one problem: i did in footer a privacy policy link, the text is ok, but seem that facebook doesn't accept links like: http://www.decorativ-art.ro/index.php?id_cms=6&controller=cms&id_lang=2 ( for my policy). So, i gave a link to another page, not from my site, with the same text: http://veerkay.com/footer_page/6 , from one forum ( the solution camed from veerkay itself). It's working, but, it is possibly to have problems? and how do i should gve the right link for my site to be accepted by facebook? Link to comment Share on other sites More sharing options...
vekia Posted April 14, 2013 Share Posted April 14, 2013 They (fcb team) usually send a warning - after that you've got some time (one month / 2 weeks) to update settings. I also use external policy urls to my apps, all my applications use the same url (both for privacy policy and terms of use) and everything works fine Link to comment Share on other sites More sharing options...
Alain Costea Posted April 14, 2013 Author Share Posted April 14, 2013 That is good news. So it should work as it is. If not I will probably must do a link with an external page (like http//www.myshop.ro/privacyPolicy.html). I guess that we can close that topic... Thank you. Link to comment Share on other sites More sharing options...
vekia Posted April 14, 2013 Share Posted April 14, 2013 Thanks feel free to write if you have got another questions :-) i marked thread as solved regards Link to comment Share on other sites More sharing options...
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