Almost empty shop after install

[Kent Falkenstrøm]

Hey,

 

I've just installed the Prestashop. Everything turned out fine, but when I go to the URL, to open it, all I get is the logo and a black bar with the link to browse the mobile version af the site.

 

I did delete the install folder and I have no problem accessing the back office. - I can see the list of all installed modules, but they do not show in the shop.

 

I hope someone can help with a solution.

 

Thanks in advance.

 

Kent.

[Kent Falkenstrøm]

Could the problem be my ISP, by any chance? And what would I want to look for?

[MrPetri]

I have the same. Nobody wants to help installation is properly.

[PascalVG]

Hi Kent, MrPetri,

 

Can you provide us a link to your site(s), and maybe a screenshot of your Front Office?

What is your host name? Can you check if their php, mySQL, apache etc conforms to the PS requirements?

http://www.prestasho...em-requirements

 

You said you can enter your Back Office. Please go to Advanced parameters-> Configuration information. Are there any errors mentioned? Please mention them here (or make a screenshot)

 

Pascal

Edited April 15, 2013 by PascalVG (see edit history)

[Kent Falkenstrøm]

Hi and thanks for your reply.

 

My site is at: http://helionfilm.dk/prestashop/index.php

 

I need to call my ISP to check if the full requirements are met. My Host is www.WebDomain.dk in Denmark.

 

My configuration info is:

 

 

Server information

 

Server information: Linux #1 SMP Wed Mar 5 11:36:49 EST 2008 i686

Server software version: Apache/2.2.22 (Unix) PHP/5.3.23

PHP version: 5.3.23

Memory limit: 64M

Max execution time: 30

Database information

 

MySQL version: 5.0.41

MySQL engine: MyISAM

Tables prefix: new_install

Store information

 

PrestaShop version: 1.5.4.0

Shop URL: http://helionfilm.dk/prestashop/

Current theme in use: default

Mail configuration

 

Mail method: You are using the PHP mail function.

Your information

 

Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.64 Safari/537.31

Check your configuration

Required parameters: OK

Optional parameters: OK

 

Best reg. Kent.

[PascalVG]

Requirements look ok. Let me have a look at your site...

[Kent Falkenstrøm]

Sounds good. Thanks :-)

[PascalVG]

Everything looks like it's installed all right, data is in database when browsing the mobile site, mobile site works ok, etc. All I can think of is a memory problem.

 

Can you do this:

 

edit the file /config/config.inc.php

insert this, just after :

/* Improve PHP configuration to prevent issues */

 

ini_set('memory_limit','128M');

 

See if this helps for you. Let me know.

Pascal

[PascalVG]

Hmm, interesting, If I copy a URL of a default shop of mine, you do see something, but all modules are gone as on front page:

http://helionfilm.dk/prestashop/index.php?id_product=1&controller=product&id_lang=1

 

Still looks like memory problem...

[Kent Falkenstrøm]

Okay, I inserted the line you provided, but it didn't help by doing that alone.

 

A portion of my config.inc.php now reads:

 

 

require_once(dirname(__FILE__).'/defines.inc.php');

$start_time = microtime(true);

 

/* SSL configuration */

define('_PS_SSL_PORT_', 443);

 

/* Improve PHP configuration to prevent issues */

ini_set('memory_limit','128M');

ini_set('upload_max_filesize', '100M');

ini_set('default_charset', 'utf-8');

ini_set('magic_quotes_runtime', 0);

 

/* correct Apache charset (except if it's too late */

if (!headers_sent())

header('Content-Type: text/html; charset=utf-8');

 

/* No settings file? goto installer... */

if (!file_exists(dirname(__FILE__).'/settings.inc.php'))

{

$dir = ((substr($_SERVER['REQUEST_URI'], -1) == '/' || is_dir($_SERVER['REQUEST_URI'])) ? $_SERVER['REQUEST_URI'] : dirname($_SERVER['REQUEST_URI']).'/');

if (!file_exists(dirname(__FILE__).'/../install'))

die('Error: "install" directory is missing');

header('Location: install/');

exit;

}

 

Do you need the full readout of the config.inc.php fil?

[Kent Falkenstrøm]

Now I have installed ver. 1.4 instead.. That works perfectly.

- I don't know what the problem is with the latest version, but many people seems to have problems getting it up and running.

[benjamin utterback]

Hi Kent, people are not having trouble with installing 1.5. It is the latest version and it does work very well. The problem you are having is more than likely a memory issue and hosting issue. Nearly all hosting providers can run 1.5, if you want take a look at our partners page to see some low cost PrestaShop optimized hosting. http://www.prestashop.com/en/industry-partners/hosting/a2-hosting

[Kent Falkenstrøm]

Hi all. Thanks for your ideers.

 

I would like to wrap this thread up and give you my status on the project, so others may bennefit from it as well.

 

Here goes.. My first install was on a webhotel, at the danish ISP, Webdomain. I installed it in a subfolder, so that it ran along with my excisting website. There, ver. 1,5 didn't work properly, so to get it up and running, I had to install ver. 1,4 instead.

 

Now I bought a new webhotel, at the same ISP.. - And when I install the shop here, on an entirely clean site, everything works perfectly (incl. version 1,5). I think, the problem could be because I have been experimenting with password protection on the site, through files like .htaccess.

 

What are your thoughts about that? - Could it be the .htaccess file that conflicts with the shop?

[letrof]

Same thing here,

after installing the 1.5.4.1 I can't see no graphics - I mean I've got a text version of the site.

I've got 2 other shops (1.4.4.1 and 1.5.3.1) on this server and both are working well so I don't think it's a provider issue.

Can anyone help me with this? my site is frenchhome.pl

 

Thanks in advance