sabin Posted April 9, 2013 Share Posted April 9, 2013 Hi, I have the following problem, when a customer is placing an order neither I or the customer are receiving the email with the invoice or any other email (example: when I confirm the shipping of the product). My shop is http://www.e-sanatate.net/ on prestashop 1.5.2.0 Can somebody help me with this problem? Link to comment Share on other sites More sharing options...
doubleD Posted April 9, 2013 Share Posted April 9, 2013 (edited) Hi, I have the following problem, when a customer is placing an order neither I or the customer are receiving the email with the invoice or any other email (example: when I confirm the shipping of the product). My shop is http://www.e-sanatate.net/ on prestashop 1.5.2.0 Can somebody help me with this problem? Make sure you have email templates for your language... For example English - mails/en/ French - mails/fr/ Italian - mails/it For Romanian i think it should be /mails/ro The same is for modules/mailalerts/mails/ Edited April 9, 2013 by doubleD (see edit history) Link to comment Share on other sites More sharing options...
sabin Posted April 9, 2013 Author Share Posted April 9, 2013 I have checked and the templates are there. I think that the problem is that the emails are not physically sent to the customer and admin. I have no idea what to do for them to be sent. Link to comment Share on other sites More sharing options...
doubleD Posted April 9, 2013 Share Posted April 9, 2013 I have checked and the templates are there. I think that the problem is that the emails are not physically sent to the customer and admin. I have no idea what to do for them to be sent. For admin emails you should activate mail alerts module, the go to module setting, make sure there are ticks and admin email 1 Link to comment Share on other sites More sharing options...
sabin Posted April 9, 2013 Author Share Posted April 9, 2013 For admin emails you should activate mail alerts module, the go to module setting, make sure there are ticks and admin email Thank you very much, this was it. The module was disabled. I don't know how... Thank you! Link to comment Share on other sites More sharing options...
doubleD Posted April 9, 2013 Share Posted April 9, 2013 You're welcome. As for the customers, i'm not sure... If you have templates, an email should be sent 1 Link to comment Share on other sites More sharing options...
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