d22009 Posted April 8, 2013 Share Posted April 8, 2013 hi can anyone help i seem to be at a dead end Prestashop version 1.5.3 my customers are reciving the order email but staff are not even the the mail alerts module is turned on and configured correctly. if i use php mail the the customer gets the mail as i said but not staff but staff recieve the test email that the shop BO can send i cannot seem to get the SMTP to activate properly but i dont think this is the problem. any help would be great thanks Link to comment Share on other sites More sharing options...
the.rampage.rado Posted April 8, 2013 Share Posted April 8, 2013 Sounds like you have mismatched your email templates - look into mailalerts module/mails/LANG_ISO/ and check if everything is OK. If it's not - copy EN emails there and translate them, then try again. You'll also have to edit the EN emails and remove the nasty hardcoded pink and put {color} instead. (this is for cosmetics only) Link to comment Share on other sites More sharing options...
d22009 Posted April 8, 2013 Author Share Posted April 8, 2013 mailalerts/module/mails/LANG_ISO/ hi there is no such dir in my file system Link to comment Share on other sites More sharing options...
d22009 Posted April 8, 2013 Author Share Posted April 8, 2013 it doesnt exsist in the other store that actualy works tho lol Link to comment Share on other sites More sharing options...
the.rampage.rado Posted April 8, 2013 Share Posted April 8, 2013 Under LANG_ISO I mean 'en', 'ge', 'fr'... You have to have at least 'en' If your customer service is set to use another language you may have problems with missing email templates. Link to comment Share on other sites More sharing options...
d22009 Posted April 8, 2013 Author Share Posted April 8, 2013 were do i set the customer service language and its only the store email address thats not reciving the order customers are but not me all the email templates are there they are identical to a working shop Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 8, 2013 Share Posted April 8, 2013 Hi, so when a customer places an order. They do receive the Order Confirmation Email. However, you do not receive any order E-mail? There are no problems with the order itself, just your notification? Link to comment Share on other sites More sharing options...
d22009 Posted April 8, 2013 Author Share Posted April 8, 2013 yes that is correct Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 8, 2013 Share Posted April 8, 2013 Did this start happening randomly? Did it ever work? Your mail alerts module is already configured? Link to comment Share on other sites More sharing options...
d22009 Posted April 8, 2013 Author Share Posted April 8, 2013 yes this worked when the shop was setup and one day a customer called us to make a payment and we had no idea the order was pending. we then tested this time and time again with no emails coming to the admins staff etc Link to comment Share on other sites More sharing options...
d22009 Posted April 9, 2013 Author Share Posted April 9, 2013 any ideas ? Link to comment Share on other sites More sharing options...
Pressed0024 Posted April 10, 2013 Share Posted April 10, 2013 Just happened to me. I only realized this today but the problem seem to have started on April 5 after doing some checks on my outgoing emails. No settings in BO have been touched at least for a good 2 months. This seem to just happen all of a sudden. Also good to note I am using Mailjet module. Link to comment Share on other sites More sharing options...
d22009 Posted April 10, 2013 Author Share Posted April 10, 2013 its very strange and i dont think theres an answer anoying because the other shops are fine Link to comment Share on other sites More sharing options...
d22009 Posted April 11, 2013 Author Share Posted April 11, 2013 (edited) nobody? no solution then Edited April 12, 2013 by d22009 (see edit history) Link to comment Share on other sites More sharing options...
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