[SOLVED] HELP! . . .Shipping not working

[ninu]

Hi,

 

I have just setup my shop and when I though I was done . . shipping is not being applied at all.

 

I have a very simple rule for all. under €50 there is a €5 charge otherwise free of charge.

 

I have set the default carrier with zone set to Europe. Set the price range 0 to 50 = €5 and 50+ =0

 

I have set that "Free shipping starts at" €50 and set Billing according to "Total Price".

 

The symptoms I'm getting are:

 

1) if I test the dummy account from Front Office with address from Malta(Europe), in the cart the €5 does not show and I get to the shipping stage, there is no shipper listed.

 

2) if I make an Order from Back Office for same dummy account the, shipping section states "No carrier can be applied to this order"d

 

Any idea what I might be doing wrong ?

 

Thank you for any help

 

Ian

Edited April 10, 2013 by ninu (see edit history)

[PascalVG]

Did you add any price range for the default carrier?

Consider to add 0-50.001 Euro value 5 (50.001 if you want to include 50.00Euro itself in the 5 Euro price

50.001 10000 value 0.00

Set out of range behaviour to - Apply cost of highest defined range (just in case someone makes your day and orders big... ;-) )

 

Check again...

 

Hope this helps..

Pascal

 

UPDATE: After re-reading you story, I'm afraid you did something like this already... :[

Edited April 6, 2013 by PascalVG (see edit history)

[vekia]

it may sound silly, but activated "Malta" on avialable countries list?

[ninu]

Hi,

 

Thank you for replying

 

Yes, Price Ranges are set and Malta is activated and set as Europe

 

Any other ideas . . . . . I must be missing something.

 

by the way shop is on http://shop.pez.com.mt maybe there is something that can give a clue

 

Ian

[ninu]

Hi,

 

I really need help on this please shipping problem I have. I am think that it is more of a bug that I have . . . though not sure as I do not have enough experience

 

is there anyone proficient on shipping which maybe can have a look at my back office config ?

 

Ian

[PascalVG]

If you want I can give it a try. Please make sure you back up your database though.

Then PM me (click on my name and send private message)

 

Assume you still want it as described in your first message?

Pascal.

[ninu]

issue was coming from warehouse config, where one of the options is to select a carrier. I had none selected

 

ian

[PascalVG]

Good to hear you found it, Ian. Didn't know there was a carrier link in warehouses, as I don't use them.

Thanks for sharing, I know more people struggled with this.

 

Pascal

[Xav']

It's solved the same problem for me.

 

Just a point : why all carriers aren't selected bu default if they leave unselected in the field ?

 

And just a note : this feature don't trouble me until a recent update of PS 1.5... Be awared.

 

Thank you !

[ninu]

I had the same thought. all carriers should be selected and not the other way round