lukehawker Posted April 5, 2013 Share Posted April 5, 2013 Hey guys! I have set up my shop and edited the template etc. I ran through customer service email checks, forgot password emails everything without problem. I have just gone to double check these and i am receiving the emails but without the template, here is a sample: mail_/mails/[iso]/password_query.html thats all i get. Could anyone help me as i dont know where to start when it comes to fixing this. my website is www.tried-and-true.co.uk thanks Luke Link to comment Share on other sites More sharing options...
the.rampage.rado Posted April 5, 2013 Share Posted April 5, 2013 Do you have this exact template in the language you want it to display? Probably copy the English one and translate it if it's working correctly. Link to comment Share on other sites More sharing options...
lukehawker Posted April 5, 2013 Author Share Posted April 5, 2013 Hi i have just compared the template to the original install template. Original works fine but my current only shows as "mail_/mails/[iso]/password_query.html" how has this changed over night without me changing... also can i correct this by overwriting with the original templates? Link to comment Share on other sites More sharing options...
the.rampage.rado Posted April 6, 2013 Share Posted April 6, 2013 You may had translation update from the server and this also updates the emails. This line obviously appears when you have some problem with the template you have. Just overwrite it with en version and translate it. Link to comment Share on other sites More sharing options...
vekia Posted April 7, 2013 Share Posted April 7, 2013 @lukehawker im interested in this thread, please confirm us if @the.rampage.rado suggestion works for you Link to comment Share on other sites More sharing options...
lukehawker Posted April 8, 2013 Author Share Posted April 8, 2013 Hey, Sorry for late reply. I believe it has been solved unsure what the cause was. Most likely a translation error seeing as that was all i had changed. Fix was to overwrite with original mails folder and duplicate the /en into the /gb directory. thanks Luke Link to comment Share on other sites More sharing options...
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