schulius Posted April 1, 2013 Share Posted April 1, 2013 Hi, has anybody had the same issue: My shop's admin looks so broken I cannot use it properly after having installed it... (same for the shop front but I think there it makes sense because it is probably still set to my old theme somehow (tried to change that in the admin but as I can't operate admin that is difficult)). Screenshot attached. Link to comment Share on other sites More sharing options...
PascalVG Posted April 1, 2013 Share Posted April 1, 2013 Hi Shulius, was this an upgrade to a new version, or a fresh installation from scratch? (You talk about old theme, so I suspect an upgrade). If it is an upgrade, can you rollback to your previous version, change the theme to default before you upgrade and see what that does? Do you use any special add-on module? My 2 cents, pascal Link to comment Share on other sites More sharing options...
schulius Posted April 1, 2013 Author Share Posted April 1, 2013 This fixed itself strangely enought. What isn't fixed is that the main storefront is empty apart from the main logo(seems not a CSS issue, the Dom elements are all empty..). It was a fresh install. Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 1, 2013 Share Posted April 1, 2013 Hi schulius, I think that you may want to download and install it again. Sometimes when you install the files can be corrupted during download or transfer. The sample products and such should still be on the main storefront. Link to comment Share on other sites More sharing options...
vekia Posted April 1, 2013 Share Posted April 1, 2013 you can check missing files in browser console, have you got any 404 errors related to css / js files? 1 Link to comment Share on other sites More sharing options...
cdsoft Posted April 2, 2013 Share Posted April 2, 2013 I'm having the same issue with a broken back end page. 1) Installed 1.5.3.3 (did not check back end) via Softaculous on cPanel 2) Upgraded to 1.5.4 (back end broken) 3) Removed installation 4) Reinstalled 1.5.4 (Backend still broken) I checked with my host provider and they confirmed that their server meets PrestaShop's requirements; PrestaShop needs the following server configuration in order to run: System: Unix, Linux or Windows. Web serve: Apache Web Server 1.3 or any later version. PHP: 5.2 or later. MySQL: 5.0 or later. At least 32 Mb of RAM. 64 Mb is more comfy, the more the better... Please advise. Link to comment Share on other sites More sharing options...
vekia Posted April 2, 2013 Share Posted April 2, 2013 I'm having the same issue with a broken back end page. 1) Installed 1.5.3.3 (did not check back end) via Softaculous on cPanel 2) Upgraded to 1.5.4 (back end broken) 3) Removed installation 4) Reinstalled 1.5.4 (Backend still broken) I checked with my host provider and they confirmed that their server meets PrestaShop's requirements; PrestaShop needs the following server configuration in order to run: System: Unix, Linux or Windows. Web serve: Apache Web Server 1.3 or any later version. PHP: 5.2 or later. MySQL: 5.0 or later. At least 32 Mb of RAM. 64 Mb is more comfy, the more the better... Please advise. you should follow this one: you can check missing files in browser console, have you got any 404 errors related to css / js files? and if some error exists, please paste it here Link to comment Share on other sites More sharing options...
cdsoft Posted April 2, 2013 Share Posted April 2, 2013 Hello vekia, Sorry I didn't do this this in my last post. I've only just understood what you meant by "browesr console". The following are some error lines in my browesr console when trying to access my admin page. Note that the default shop displays OK. [18:49:50.687] GET http://www.cdsoft.com.au/presta/admin123/ [HTTP/1.1 200 OK 671ms] [18:49:51.167] GET http://www.cdsoft.com.au/presta/js/jquery/ui/themes/base/jquery.ui.theme.css [HTTP/1.1 403 Forbidden 234ms] [18:49:51.168] GET http://www.cdsoft.com.au/presta/js/jquery/ui/themes/base/jquery.ui.progressbar.css [HTTP/1.1 403 Forbidden 249ms] [18:49:51.168] GET http://www.cdsoft.com.au/presta/js/jquery/ui/themes/base/jquery.ui.core.css [HTTP/1.1 403 Forbidden 249ms] [18:49:51.169] GET http://www.cdsoft.com.au/presta/js/jquery/plugins/fancybox/jquery.fancybox.css [HTTP/1.1 403 Forbidden 265ms] .... [18:49:55.314] ReferenceError: $ is not defined @ http://www.cdsoft.com.au/presta/admin123/:362 [18:49:55.316] ReferenceError: $ is not defined @ http://www.cdsoft.com.au/presta/admin123/:505 [18:49:55.318] ReferenceError: $ is not defined @ http://www.cdsoft.com.au/presta/admin123/:642 [18:49:55.320] ReferenceError: $ is not defined @ http://www.cdsoft.com.au/presta/admin123/:681 Thank you Link to comment Share on other sites More sharing options...
vekia Posted April 2, 2013 Share Posted April 2, 2013 it looks like the /js/ directory and subdirectories are forbidden. Try to change chmod for this directories to 755 Link to comment Share on other sites More sharing options...
cdsoft Posted April 2, 2013 Share Posted April 2, 2013 The /js directory and all sub directories have the permission 0755 as required My ISP was able to fix the probelm for me; I am getting following errors while browsing the given links: [Tue Apr 02 22:46:40 2013] [error] [client 203.193.165.227] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: .../presta/js/jquery/plugins/fancybox/jquery.fancybox.css In this case, please make sure that rewrite engine is on for your PrestaShop installation with Options FollowSymLinks, you can enable both by inserting below lines in .htaccess file of the installation. RewriteEngine On Options +FollowSymLinks You can edit ../presta/.htaccess to add below lines. Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 2, 2013 Share Posted April 2, 2013 Hi cdsoft, thanks for posting the solution and answer that your hosting provider gave. This will help other merchants who may encounter the same thing. If you don't mind, who is your hosting provider? Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 2, 2013 Share Posted April 2, 2013 Hi, has anybody had the same issue: My shop's admin looks so broken I cannot use it properly after having installed it... Hi Schulius, keep us posted on your status. Thanks! Link to comment Share on other sites More sharing options...
schulius Posted April 2, 2013 Author Share Posted April 2, 2013 Thanks Benjamin, So my admin section seems to have fixed itself. I will check the storefront for missing files but it seems that the templates are simply rendered empty. (The mobile version works btw. Renders all the sample products etc. am currently on a phone but will post more detail when on desktop again... Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 2, 2013 Share Posted April 2, 2013 Hi schulius, thank you this update. I'm glad to hear that the mobile theme is working fine at the moment. Keep us posted. Link to comment Share on other sites More sharing options...
cdsoft Posted April 3, 2013 Share Posted April 3, 2013 Hello Benjamin, Happy to contribute. My ISP is http://www.fluccs.com.au/ Link to comment Share on other sites More sharing options...
schulius Posted April 6, 2013 Author Share Posted April 6, 2013 Hi, I'm properly online again now. If somebody could have a look at this and would have an idea why the templates just seem to render empty stuff whereas if you go to the mobile version it seems to work - it would be great to get ideas as to why this is happening - maybe some permissions issues with some template folders or so? though seems to all be like it should... Thanks! http://nctest.natur-co.de/index.php Link to comment Share on other sites More sharing options...
vekia Posted April 6, 2013 Share Posted April 6, 2013 your store works well: Link to comment Share on other sites More sharing options...
schulius Posted April 7, 2013 Author Share Posted April 7, 2013 Thanks for looking! - I had indeed managed to get it working when I realised that the reason for "only logo" was that all *modules* were not activated yet - I guess this had not quite worked during the installation routine (strangely there was a success message for having installed the modules). When I realised, that it was to do with modules not being activated I ran the installer (/install) once more and I think I had made the modules dir 777 for that and then all the modules did get activated! Sorry that I only got round to writing this down now. So for other users in future who have the same problem of only the logo displaying: check if any modules are activated in the back office (/admin). Link to comment Share on other sites More sharing options...
pseverini Posted May 7, 2013 Share Posted May 7, 2013 (edited) I just downloaded the most current version and my admin site is all screwed up as well. Something is not right. I'm not having this same issue with any other vendor packages. I do see some issues in the Apache log with respect to the following issue: Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: Fixed: You must change the /users/[user].config file as well and not just the global httpd.config file. <Directory "[?]"> Options All AllowOverride All Order allow,deny Allow from all </Directory> Edited May 7, 2013 by pseverini (see edit history) Link to comment Share on other sites More sharing options...
rickyurbina Posted October 12, 2014 Share Posted October 12, 2014 Hi, i 've set a new Prestashop 1.6 installation, all process was fine, but once i try to access admin section, i have no answer, type email and pass and just refresh page, when i type a wrong email or pass give me error The Employee does not exist, or the password provided is incorrect. i've google this issue but haven't found a solution. I'm new in the forum and don't know if is there a thread about this, can you help me please? Link to comment Share on other sites More sharing options...
PascalVG Posted October 12, 2014 Share Posted October 12, 2014 Try two things: - Clear your cookies and cache. Then try to login again. - At login screen, press forgot password? Link and create a new password. See if that works. If really not working, you can reset the password in the database, but it's a little risky. For both methods, More info here: http://www.inmotionhosting.com/support/edu/prestashop-15/reset-prestashop-admin-password Hope this helps. If nothing helps, reinstall one more time. :-( pascal. Link to comment Share on other sites More sharing options...
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