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Fresh 1.5.4 install - admin section looks broken


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Hi,

 

has anybody had the same issue:

My shop's admin looks so broken I cannot use it properly after having installed it...

(same for the shop front but I think there it makes sense because it is probably still set to my old theme somehow (tried to change that in the admin but as I can't operate admin that is difficult)).

 

Screenshot attached.

post-528169-0-48291300-1364835618_thumb.png

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Hi Shulius,

was this an upgrade to a new version, or a fresh installation from scratch?

 

(You talk about old theme, so I suspect an upgrade).

If it is an upgrade, can you rollback to your previous version, change the theme to default before you upgrade and see what that does? Do you use any special add-on module?

 

My 2 cents,

pascal

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I'm having the same issue with a broken back end page.

 

1) Installed 1.5.3.3 (did not check back end) via Softaculous on cPanel

2) Upgraded to 1.5.4 (back end broken)

3) Removed installation

4) Reinstalled 1.5.4 (Backend still broken)

 

I checked with my host provider and they confirmed that their server meets PrestaShop's requirements;

 

PrestaShop needs the following server configuration in order to run:

System: Unix, Linux or Windows.

Web serve: Apache Web Server 1.3 or any later version.

PHP: 5.2 or later.

MySQL: 5.0 or later.

At least 32 Mb of RAM. 64 Mb is more comfy, the more the better...

 

Please advise.

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I'm having the same issue with a broken back end page.

 

1) Installed 1.5.3.3 (did not check back end) via Softaculous on cPanel

2) Upgraded to 1.5.4 (back end broken)

3) Removed installation

4) Reinstalled 1.5.4 (Backend still broken)

 

I checked with my host provider and they confirmed that their server meets PrestaShop's requirements;

 

PrestaShop needs the following server configuration in order to run:

System: Unix, Linux or Windows.

Web serve: Apache Web Server 1.3 or any later version.

PHP: 5.2 or later.

MySQL: 5.0 or later.

At least 32 Mb of RAM. 64 Mb is more comfy, the more the better...

 

Please advise.

 

you should follow this one:

 

you can check missing files in browser console, have you got any 404 errors related to css / js files?

 

and if some error exists, please paste it here

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Hello vekia,

 

Sorry I didn't do this this in my last post. I've only just understood what you meant by "browesr console". The following are some error lines in my browesr console when trying to access my admin page.

 

Note that the default shop displays OK.

 

[18:49:50.687] GET http://www.cdsoft.com.au/presta/admin123/ [HTTP/1.1 200 OK 671ms]

[18:49:51.167] GET http://www.cdsoft.com.au/presta/js/jquery/ui/themes/base/jquery.ui.theme.css [HTTP/1.1 403 Forbidden 234ms]

[18:49:51.168] GET http://www.cdsoft.com.au/presta/js/jquery/ui/themes/base/jquery.ui.progressbar.css [HTTP/1.1 403 Forbidden 249ms]

[18:49:51.168] GET http://www.cdsoft.com.au/presta/js/jquery/ui/themes/base/jquery.ui.core.css [HTTP/1.1 403 Forbidden 249ms]

[18:49:51.169] GET http://www.cdsoft.com.au/presta/js/jquery/plugins/fancybox/jquery.fancybox.css [HTTP/1.1 403 Forbidden 265ms]

....

 

[18:49:55.314] ReferenceError: $ is not defined @ http://www.cdsoft.com.au/presta/admin123/:362

[18:49:55.316] ReferenceError: $ is not defined @ http://www.cdsoft.com.au/presta/admin123/:505

[18:49:55.318] ReferenceError: $ is not defined @ http://www.cdsoft.com.au/presta/admin123/:642

[18:49:55.320] ReferenceError: $ is not defined @ http://www.cdsoft.com.au/presta/admin123/:681

 

Thank you

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The /js directory and all sub directories have the permission 0755 as required

 

My ISP was able to fix the probelm for me;

 

I am getting following errors while browsing the given links:

 

[Tue Apr 02 22:46:40 2013] [error] [client 203.193.165.227] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: .../presta/js/jquery/plugins/fancybox/jquery.fancybox.css

 

In this case, please make sure that rewrite engine is on for your PrestaShop installation with Options FollowSymLinks, you can enable both by inserting below lines in .htaccess file of the installation.

 

RewriteEngine On

Options +FollowSymLinks

 

You can edit ../presta/.htaccess to add below lines.

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Thanks Benjamin,

So my admin section seems to have fixed itself. I will check the storefront for missing files but it seems that the templates are simply rendered empty. (The mobile version works btw. Renders all the sample products etc. am currently on a phone but will post more detail when on desktop again...

 

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Hi, I'm properly online again now. If somebody could have a look at this and would have an idea why the templates just seem to render empty stuff whereas if you go to the mobile version it seems to work - it would be great to get ideas as to why this is happening - maybe some permissions issues with some template folders or so? though seems to all be like it should... Thanks!

 

http://nctest.natur-co.de/index.php

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Thanks for looking! - I had indeed managed to get it working when I realised that the reason for "only logo" was that all *modules* were not activated yet - I guess this had not quite worked during the installation routine (strangely there was a success message for having installed the modules). When I realised, that it was to do with modules not being activated I ran the installer (/install) once more and I think I had made the modules dir 777 for that and then all the modules did get activated!

 

Sorry that I only got round to writing this down now. So for other users in future who have the same problem of only the logo displaying: check if any modules are activated in the back office (/admin).

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  • 1 month later...

I just downloaded the most current version and my admin site is all screwed up as well. Something is not right. I'm not having this same issue with any other vendor packages. I do see some issues in the Apache log with respect to the following issue:

 

Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden:

 

 

Fixed: You must change the /users/[user].config file as well and not just the global httpd.config file.

 

 

 

<Directory "[?]">

Options All

AllowOverride All

Order allow,deny

Allow from all

</Directory>

Edited by pseverini (see edit history)
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  • 1 year later...

Hi, i 've set a new Prestashop 1.6 installation, all process was fine, but once i try to access admin section, i have no answer, type email and pass and just refresh page, when i type a wrong email or pass give me error

 

  1. The Employee does not exist, or the password provided is incorrect.

 

i've google this issue but haven't found a solution.

I'm new in the forum and don't know if is there a thread about this, can you help me please?

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Try two things:

 

- Clear your cookies and cache. Then try to login again.

- At login screen, press forgot password? Link and create a new password. See if that works.

 

If really not working, you can reset the password in the database, but it's a little risky.

 

For both methods, More info here:

http://www.inmotionhosting.com/support/edu/prestashop-15/reset-prestashop-admin-password

 

 

Hope this helps. If nothing helps, reinstall one more time. :-(

 

pascal.

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