Error 500 Internal Server Error importing products

[barrosa]

Hi!

 

I am importing products for prestashop but i get an error 500 after five minutes approximately.

 

This is my configuration on php.ini

max_execution_time = 9000

max_file_uploads = 2000

max_input_vars = 5000

max_input_time = 5000

memory_limit = 900M

post_max_size = 900M

 

And i changed this lines for tracking the errors without results because i receive the Internal Server Error page:

 

config.inc.php

ini_set('display_errors', 'on');

ini_set('memory_limit','900M');

 

defines.inc.php

define('_PS_MODE_DEV_', true);

 

 

Please can you help me with this?

 

Thank you very much!

[tomerg3]

It could be a timeout in your Apache server (assuming you host actually uses the php.ini you created, which you can check using phpinfo())

 

Check with your host.

[barrosa]

The php.ini loads correctly, you can check in:

http://tienda19.com/test.php

[tomerg3]

Then it must be an Apache timeout, ask your host to look into that.

[nehasweety]

Hi,

 

   I'm also struggle with this error. when i import the products, only first ten product has import and shown 500 internal server error. i already increased the memory limit and execution time, but still i getting this error. please help me to solve this issue. 

[tomerg3]

Did you confirm they have increased in phpinfo()?

 

IF so, check with your host if they use FastCGI, as it has a separate timeout.

 

Otherwise, you would have to check the main Apache error log to find the root cause.