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Order by phone


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Hi everybody. I wonder if any body face the problem taking orders through phone?

The thing is, if client call to my operator to make order through phone, obviously he/she will not dictate his e-mail, will he? But creating new client e-mail filed is mandatory and there is no option t swith it off for certain client's group.

Really appreciate if somebody has best practices of taking orders through phone.

Thanks in advance!

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I would suggest if the client does not want to divulge their email address. Explain why it is important (So that they can get notification of shipping, and emailed invoices etc) if they still don;t want to simply use your own generic email address. e.g. void@myshop.com

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You could just have void1@ void2' etc

 

Or

 

I set up one account called "Telephone sales" then to add an order I simply change the invoice and delivery address for that account

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