Supermanzo Posted March 30, 2013 Share Posted March 30, 2013 Hello everyone, i need an advice cause i can't find any solution using normal channels. I bought a bundle of 2 addons called "marketing pack" on the official prestashop addons page, both the modules are developed and provided by prestashop (my newsletter and cart abandonment). Both the modules at the version in marketing pack were extremely buggy, so it's months i'm trying to contact in any way possible to get and update or a solution. No answer at all, not an email, nothing. I don't find this a correct behaviour, the modules are not free as prestashop itself and i've paid for them. At least an answer to the emails should be sent. If you can suggest another way or channel of communication i would appreciate it. Thanks in advance Link to comment Share on other sites More sharing options...
Supermanzo Posted March 30, 2013 Author Share Posted March 30, 2013 Noone knows a way to communicate with prestashop assistance for paid modules? Link to comment Share on other sites More sharing options...
Whispar1 Posted March 30, 2013 Share Posted March 30, 2013 If you are not getting any response from the developer (developer contact is in lower right corner of module screen on addons store) then I would contact Prestashop addons direct here: https://addons.prestashop.com/en/contact-us Link to comment Share on other sites More sharing options...
vekia Posted March 31, 2013 Share Posted March 31, 2013 he said that the developer of the modules is prestashop team ... try to contect with them on facebook, they are responding there :-) or try to contact with someone from team http://www.prestashop.com/forums/index.php?app=forums&module=extras§ion=stats&do=leaders 1 Link to comment Share on other sites More sharing options...
Whispar1 Posted March 31, 2013 Share Posted March 31, 2013 Yes, my eyesight must be failing - thanks for covering me =) 1 Link to comment Share on other sites More sharing options...
cleoni Posted September 4, 2013 Share Posted September 4, 2013 (edited) Hello, working on a customers' site I have got the chance to test this "mynewsletter" module, which appears to be buggy. It crashes with the very first newsletter send. When sending in scheduled (batch mode) you easily see it crashes by activating errors display by putting: @ini_set('display_errors', 'on');at the beginning of the send() function at line 1078 of mynewsletter.php It seems the module just extracts from database a newarly empty newsletter object, and pulls just empty data from it, so it crashes at line 1161 when calling the save() method. If anybody has experienced this and found a solution, or if you can recommend an alternate module to use, this would be handy. Of course I'll update this topic as soon as I get new from Presta's Support. Edited September 4, 2013 by cleoni (see edit history) Link to comment Share on other sites More sharing options...
J.Sahu Posted September 4, 2013 Share Posted September 4, 2013 (edited) you should ask the developer first. They might solve the issue Edited September 4, 2013 by J.Sahu (see edit history) Link to comment Share on other sites More sharing options...
cleoni Posted September 4, 2013 Share Posted September 4, 2013 OK I finally managed to open a supprot ticket. the support request form doesn't seem to work very well either.. as soon as you type in more than 3 or 4 lines of text you get an "Invalid message" error. This would need some attention too. I'll wait for the support reply, thanks. Link to comment Share on other sites More sharing options...
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