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Missing Catalog->Products->Images upload button after fresh install


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Prestashop is an engine for online stores. The great one, support say. So it is not financial analizer, statistic and mathematical tools for strange analitic data.

It's an online store engine!

 

I installed the verision 1.5.3.1 and I was not able to upload a PICTURE for a PRODUCTS. And they say is an online engine.

 

I respect all the requiest the install ask in oder to pursue and I assumed that once install starts it will be enough to UPLOAD a picture for a product I entered in a shop or for existing one.

 

I called support and they affirm that "your software may be..." it is not my software, it's your, and you are tring to convince me otherwise.

Second, the support affirm that they have more than 250000 stores and more than 4000 people on the forum. Now, they have.

And propose me a paid support. What for ?

I did not change anything in file structure, I did not change in admin preferences, I just did a FRESH install and I AM UNABLE to use THE UPLOAD IMAGES FOR A PRODUCTS.

PEOPLE, is an image for a product, and you are a engine for online shipping, are you at home ?

 

So enough with this. You are wrong, very wrong, just because you NEED to offer support when after a fresh install, without changing anything YOUR F software does not working on a BASIS ISSUE.

 

 

The apache log file report the f error:

client denied by server configuration: /var/web/exclusivespa/js/tinymce.inc.js, referer:

... index.php?controllerAdminProducts&id_product=1&updateproduct&token=625abb886991e447bbbd81faa0044fc6

 

So dear one, fix the BIG BUG and tell to a lot of people who has this how to solve.

Because until now NO asnwer was provided.

 

Yes, I shoud pay for support after I mess something in source file, configuration, etc. but NOT because I cannot upload an image for a product after a fresh install!!!

 

Thanks

Edited by cbeby (see edit history)
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