mammoo Posted March 27, 2013 Share Posted March 27, 2013 My shop is based in the UK so I have a 20% tax rule setup to represent VAT. This applies to all orders in the UK and also to countries in the EU. Most of the time this works fine but every now and again an order will come through that has the tax removed when it should have been applied. I can't recreate this issue myself which makes it hard to work out what is happening. I took an order that I had yesterday and entered the same products, address details etc and it showed the correct VAT amount for me. Has anyone had any experience of intermittent VAT/tax rules? Link to comment Share on other sites More sharing options...
tokao Posted February 26, 2014 Share Posted February 26, 2014 My shop is based in the UK so I have a 20% tax rule setup to represent VAT. This applies to all orders in the UK and also to countries in the EU. Most of the time this works fine but every now and again an order will come through that has the tax removed when it should have been applied. I can't recreate this issue myself which makes it hard to work out what is happening. I took an order that I had yesterday and entered the same products, address details etc and it showed the correct VAT amount for me. Has anyone had any experience of intermittent VAT/tax rules? Same here! Just opened my shop and had two orders. The first one fine with taxes, the second one without the taxes... I'm on 1.5.6.2 Link to comment Share on other sites More sharing options...
mammoo Posted February 27, 2014 Author Share Posted February 27, 2014 Sadly I have not been able to resolve this issue yet. You can see I have been running my shop for nearly a year now and the issue still persists. I would say about 5% - 10% of my UK orders have the VAT removed from the total. I don't understand how the system can get something like this wrong. The think that makes it so difficult to fix is that it is completely inconsistent. I had a customer a few months ago who was registered on the website and he placed two orders in the space of about 30 minutes. The first order had VAT applied, the second order did not! Both orders were placed using the same registered user, delivered to the same saved address etc. How can you try and fix that! Link to comment Share on other sites More sharing options...
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