Not Receiving customers' order confirmation from store. Testing SVN1131

[MikeChoy]

Somehow, I'm not able to receive order information when customer placed an order.

The customer end reflects his order.

No email ..."Hi You've got a new order from...." at my end.

[MikeChoy]

Reference to the above problem, it seems that the file /mails/../ new_order.html ; new order.txt seems to be missing from the SVN1131 version.

Anyone having this same problem.....??

[MikeChoy]

SOLVED.

Was looking for the files that call the function "new_order.html" and found that thru the process of creating a new languange, in the /modules/mailalerts/[new_lang] was not created.

I have copied the /en to the new language folder and it is working now.

Not sure if this is a bug....can someone confirm?!

[MikeChoy]

Notice the following:

In /classes/language module, 'new_order.html' ; and 'new_order.txt' is missing from the following block.

$lFiles = array('admin'.'.php', 'errors'.'.php', 'fields'.'.php', 'pdf'.'.php');
$mFiles = array(

[blaszta]

Hi Mike,

How do you fix this issue? Just add "‘new_order.html’, ‘new_order.txt’" to Language.php will solved this issue?

Jay

[MikeChoy]

I just copied the 2 files to the directory.

In the earlier version, when you create a new language and do translation, there should be a new directory created in /modules/mailalerts/mails/yr_new_language_directory. There are two "en" and "fr" default directory.

If you can't find yr new directory, make one and just copy all the files from the default "en" of cos you will have to edit the text as per your new language.

Note : This issue should have been resolved in the latest 1.2 ----

[blaszta]

Thanks for the reply Mike.

I'm quite hesitant to upgrade to 1.2, yet. I read some people have problems when upgrading..

Back to the issue, I'm using English as my default language and I still don't receive any email when there's an order. I have new_order.html & new_order.txt in /modules/mailalerts/mails/en/ directory. So I assume the problem is in /classes/Language.php as you mentioned. Am I correct?

[MikeChoy]

Nope...quite different problem you are seeing

check in the following directory : /modules/mailalerts/mails/en You should have the following files :
customer_qty.html
customer_qty.txt
new_order.html
new_order.txt
productoutofstock.html
productoutofstock.txt

If new_order.html n new_order.txt is not present, just copy over...should work

Note : Not applicable for 1.2 version which should have resolved this problem.

[blaszta]

I have:
new_order.html
new_order.txt
productoutofstock.html
productoutofstock.txt

But not:
customer_qty.html
customer_qty.txt

Where I can copy these files?

[MikeChoy]

?? new_order.html and neew_order.txt ......you should be able to get an email when your customer place an order.? Have you tested to see if you can receive order ?

[blaszta]

Yes, I already test it many times. The customer receive order confirmation, but the shop owner receive none.

Any idea? I'm reluctant to upgrade to 1.2 yet...

[Birdman]

I just stumbled across this thread after doing an upgrade from 1.1 to 1.2 and encountered the problem of not getting order emails.

My solution was fairly simple though. I forgot to enable the alerts in the 'Mail alerts' module. Not sure if the settings changed after the upgrade.
So yeah, for anyone reading this, you have to make sure the mail alerts module is active and configured correctly.

[kyrre]

I just stumbled across this thread after doing an upgrade from 1.1 to 1.2 and encountered the problem of not getting order emails.

My solution was fairly simple though. I forgot to enable the alerts in the 'Mail alerts' module. Not sure if the settings changed after the upgrade.
So yeah, for anyone reading this, you have to make sure the mail alerts module is active and configured correctly.

I had the same problem. The "Mail allert" must be a new feature in 1.2. as I have never seen it before.

I added my mailaddress and now it works fine