Capoeira Point Posted March 22, 2013 Share Posted March 22, 2013 Hello everyone, I am a basic user and do not understand PHP, etc., but I hope somebody can help me. When I log in the Back Office the Dashboard says "New version of PrestaShop is available! : Download 1.5.3 stable !". I have already installed the "1-click Upgrade" Module. The pre-Upgrade checklist in "Back Office > Tools > Upgrade" is all green. At "Start your Upgrade" there is written: "Your current prestashop version 1.4.6.2", "Latest official version for channel minor 1.4.10 stable (1.4.10.0)". The problem is that the "Version comparison" is not working properly since this message appears: "PrestaShop Original version: Error: Unable to check md5 files" There is the animation of the clock that just keeps spinning on and on, and he can't find the "differences between versions". So when I try to click on "Upgrade Prestashop Now!" nothing happens. I have read in the Users Guide that two sections "Activity Log" and "Rollback" should appear, but they do not appear, so I'm unable to upgrade. Can you help me resolve this issue? Can you help me upgrade? Is there any other way to upgrade? Looking forward to a reply. Cheers, Mirta Link to comment Share on other sites More sharing options...
Capoeira Point Posted April 7, 2013 Author Share Posted April 7, 2013 Hello, is there anyone that has had my same problem and has resolved it? I would like to reactivate my shop, I am only waiting to resolve this upgrading issue and I'm quite desperate because nobody answers... I have sent on the 20/03/13 an email to [email protected], but nobody has answered as well. I waited for a response and on the 05/04/13 I called the +33 (0)1 83 64 16 54 They said they hadn't received my email (?!), so I forwarded it again, they received it and said that I would receive an answer... but who knows when... Should I pay €150 for the technical intervention ticket? Glad for any advice! Link to comment Share on other sites More sharing options...
Capoeira Point Posted April 9, 2013 Author Share Posted April 9, 2013 THIS IS THE ANSWER I RECEIVED FROM [email protected] "Hello, Thank you for your mail, about the upgrade of the software Prestashop, please understand that we don't take care of this process, if you want, we can put you in touch with a certificated agency which can take care of this. Best Regards, Prestashop Chargé de clientèle Phone: +33 (0)1 40 18 30 04 www.prestashop.com " Link to comment Share on other sites More sharing options...
Capoeira Point Posted April 30, 2013 Author Share Posted April 30, 2013 I hope this can help anyone that has my same problem. Please follow this link to the Prestasho Issue Tracker: http://forge.prestashop.com/browse/PSCFI-7150?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel Apparently my problems are due to the restrictions from my hoster... Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 15, 2013 Share Posted October 15, 2013 Some servers have stricter permission sets that will not allow you to upgrade. if you get this error it is best to check with your hosting, and apache/php error logs for more information. They should be able to point you in the right direction. It may be that safe_mode is enabled on your server or other restrictions. Link to comment Share on other sites More sharing options...
jonmig Posted October 17, 2013 Share Posted October 17, 2013 (edited) I'm having exactly the same problem and my host says it has nothing to do with safe mode on the server ??? (safemode is disabled already) so I'm totally confused too! update: nearly a week has gone by I have spoken with Prestashops very helpful expert moderators and also carried out my own internet searching and found that many people are having this same problem yet NO SOLUTION has been offered so far.... Edited October 19, 2013 by jonmig (see edit history) Link to comment Share on other sites More sharing options...
energlite Posted August 1, 2017 Share Posted August 1, 2017 SOLUTION - The problem I have found is located in the folder adminxxxxxxx/autoupgrade you will often find folder permissions set at 777 or files at 666, so to fix you change the folder permissions to 755 and files to 644 1 Link to comment Share on other sites More sharing options...
Darussalam Posted December 4, 2018 Share Posted December 4, 2018 Thank you energlite! I was trying to upgrade v1.7.4.0 and got the same error 'Error Unable to check md5 files' and finally came across your solution and was able to get it to work with 755 for the folder and files. On 8/1/2017 at 7:18 AM, energlite said: SOLUTION - The problem I have found is located in the folder adminxxxxxxx/autoupgrade you will often find folder permissions set at 777 or files at 666, so to fix you change the folder permissions to 755 and files to 644 Link to comment Share on other sites More sharing options...
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