canvasrox Posted March 22, 2013 Share Posted March 22, 2013 I am in a dire situation! Last week when I went to my BO to create a new product, the Product Name field was grayed out - couldn't enter a name. So - I tried to duplicate a product, rename it, and change the association. When I clicked on Associations, the arrow just spun and spun and spun. Robert at PS Tech Support has been very kind, however hasn't seen anything like this. He did a workaround so I can enter the product name, but now there's no Save or Save and Stay option on the product, and the Associations still just spins and spins. We (Robert) did a full backup and reinstalled PS and my theme, Asylum by Marek (I love that theme!) to no avail. Any thoughts?? I would hate to start over - I just did this in December after my other site crashed. Thanks in advance! Roxanne Link to comment Share on other sites More sharing options...
tdr170 Posted March 22, 2013 Share Posted March 22, 2013 Have you tried deleting the Admin folder and re-uploading to see if the issue is a corrupt file within the admin folder. You could also try to use a backup of the database to see if it is a database issue. Within mysql your host should have automatic backup files you can download then use to re-write the database. Being that this issue is within the BO I don't think that the theme has anything to do with the issue. Link to comment Share on other sites More sharing options...
canvasrox Posted March 22, 2013 Author Share Posted March 22, 2013 Hey RacerX! *grin* Bluehost and I are going back to February 18th - system file backup only. I hope it works. If it doesn't, what in the database would corrupt the BO? Do you have any idea?? I appreciate your commenting on my plea for help - thank you so much! ....and seeing as you're a racer, our shop is right next to the Las Vegas Speedway - we watch cars, drift cars, bikes and all kinds of stuff all day long. CRAZY fun! Link to comment Share on other sites More sharing options...
Dh42 Posted March 22, 2013 Share Posted March 22, 2013 Try turning dev mode on in the defines.inc.php file and see if it gives any clue to the error. Also, you might start checking the database against a working database to see if any tables were dropped or anything. Also how long has this been happening? Link to comment Share on other sites More sharing options...
tdr170 Posted March 22, 2013 Share Posted March 22, 2013 Hey RacerX! *grin* Bluehost and I are going back to February 18th - system file backup only. I hope it works. If it doesn't, what in the database would corrupt the BO? Do you have any idea?? I appreciate your commenting on my plea for help - thank you so much! ....and seeing as you're a racer, our shop is right next to the Las Vegas Speedway - we watch cars, drift cars, bikes and all kinds of stuff all day long. CRAZY fun! It's hard to put a finger on any one item in the database, does Blue host not have an automated database backup. DH42's suggestion of turning on error reporting is certainly a good idea it may point to a file that is corrupt or missing. Link to comment Share on other sites More sharing options...
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