Guest checkout shouldn't create "An Account" Returning customer is told "An account with this email"

[rkinfo]

Guest checkout shouldn't create "An Account". We have returning customers who try to use guest checkout more than once and are told "An account with this email already exists."

 

Since the point of checking out as guest is to avoid account creation.

[Carolina Custom Designs]

This is precisely why we don't recommend the Guest checkout to any of our clients. For all practical purposes when a visitor checks out using 'guest checkout' they are indeed creating an account. If/When they return to make another purchase and create an account they cannot with the same email address.

 

Marty Shue

[BuB]

That's why I turned off guest checkout. Hope this will be fixed soon.

[Carolina Custom Designs]

That's why I turned off guest checkout. Hope this will be fixed soon.

I wouldn't count on it as it is not viewed as 'broken'

 

Marty Shue

[rkinfo]

I suppose you have to build in 'Guest Tracking' because you don't know what type of payment systems with invoices or receipts will be made.

However it would be nice to have a guest checkout module that works assuming the invoice will be sent via email with no need to track anything. There are plenty of guest checkout systems that record the transaction without creating an account, allowing a customer to checkout as guest indefinitely. Eastbay.com for example.

Edited April 11, 2013 by rkinfo (see edit history)

[Crezco]

Hello everybody,

 

To solve this problem, you have to modify "controllers/front/Authcontroller.php

 

On line 375 find:

 

if (Validate::isEmail($email = Tools::getValue('email')) && !empty($email))

 

replace by:

 

if (Validate::isEmail($email = Tools::getValue('email')) && !empty($email) && Tools::getValue('is_new_customer', 1))

 

On line 522 find:

 

if (Customer::customerExists(Tools::getValue('email')))

 

Replace by:

 

if (Customer::customerExists(Tools::getValue('email')) && Tools::getValue('is_new_customer', 1))

 

I hope this works for you

[noesac]

Hello everybody,

 

To solve this problem, you have to modify "controllers/front/Authcontroller.php

 

On line 375 find:

 

if (Validate::isEmail($email = Tools::getValue('email')) && !empty($email))

 

replace by:

 

if (Validate::isEmail($email = Tools::getValue('email')) && !empty($email) && Tools::getValue('is_new_customer', 1))

 

On line 522 find:

 

if (Customer::customerExists(Tools::getValue('email')))

 

Replace by:

 

if (Customer::customerExists(Tools::getValue('email')) && Tools::getValue('is_new_customer', 1))

 

I hope this works for you

 

 

Can you tell us exactly what this does?

[bimer]

It dosen´t seems to work.. I have the same problem.

 

If i choose to have a quick checkout instead, (1 page checkout) I can´t choose payment options, if not logged in.

[Mister Denial]

If the code could be modified such that PS will check if the email is already in use AND if it is also associated with a registered account, the customers who previously used guest checkout would still be able to register an account with the same email.

 

Because after all, during guest checkout the same email can be used multiple times, so why can't they register later on?

 

Hope someone can find the right piece of code for that.

[cactusman2]

Can't we use the variable is_guest ?

[cactusman2]

In PS 1.4.10

in Controllers/AuthController.php line 49

replace:

elseif (Customer::customerExists($email, false, false))

by

elseif (Customer::customerExists($email, false, true))

 

in same file line 135 replace:

if (Customer::customerExists(Tools::getValue('email'), false, (Configuration::get('PS_GUEST_CHECKOUT_ENABLED') && Tools::getValue('is_new_customer') == 0)))

by

if (Customer::customerExists(Tools::getValue('email'), false, true))

 

It seems to work, thanks to confirm

Edited August 18, 2013 by cactusman2 (see edit history)

[noesac]

In PS 1.4.10

in Controllers/AuthController.php line 49

replace:

elseif (Customer::customerExists($email, false, false))

by

elseif (Customer::customerExists($email, false, true))

 

in same file line 135 replace:

if (Customer::customerExists(Tools::getValue('email'), false, (Configuration::get('PS_GUEST_CHECKOUT_ENABLED') && Tools::getValue('is_new_customer') == 0)))

by

if (Customer::customerExists(Tools::getValue('email'), false, true))

 

It seems to work, thanks to confirm

 

What exactly does this do? I wasn't clear about this

[cactusman2]

Someone who order with a guest account on Prestashop cannot create an account later with the same email address

[noesac]

Ok so they have to login first before they can continue with their order?

[vekia]

Ok so they have to login first before they can continue with their order?

in my opinion they have to log in, but of course password will not work - so they have to regenerate password

[cactusman2]

And regenate a password does not work as they don't have an account It's a vicious circle

[Mister Denial]

Just to be clear, this change to the code allows customers to create an account if their email is already used as guest checkout? But they have to log in first?

[cactusman2]

Just to be clear, this change to the code allows customers to create an account if their email is already used as guest checkout?

Yes

 

But they have to log in first?

No they cannot login as they don't have a account (so obviously no password)

[Mister Denial]

Hi Cactusman2,

 

thanks for the clarification. I assumed that it would be that way, but the message by noesac got me a little intrigued, so I just wanted to be sure. Thanks a lot for the code, I will implement and test it later this week.

[Eco-tech - Elena]

I'm using 1.5.4 and this bug is fixed: I've created two orders using the same email and now I have two customers with the same email.

[Mister Denial]

Hi Elena,

 

so do you mean that customers who first used guest checkout can use the create account option on a second order in 1.5.4 ?

[marcko]

In PS 1.4.10

in Controllers/AuthController.php line 49

replace:

elseif (Customer::customerExists($email, false, false))

by

elseif (Customer::customerExists($email, false, true))

 

in same file line 135 replace:

if (Customer::customerExists(Tools::getValue('email'), false, (Configuration::get('PS_GUEST_CHECKOUT_ENABLED') && Tools::getValue('is_new_customer') == 0)))

by

if (Customer::customerExists(Tools::getValue('email'), false, true))

 

It seems to work, thanks to confirm

It works in PS 149! Great work, thanks for sharing!

[dkjo]

P: 1.5.4.1 - You can make orders with the same email address (at least 2 times) and then you can even create a customer account with the same email address...

 

[fresh installation, without above modifications ]

Edited October 16, 2013 by dkjo (see edit history)

[senso321]

It's not a problem, but If you got a admin account with a same email it sill doesn't work.

 

Just a interesting anomaly

[Liofey]

Is this problem fixed in 1.5.4? Is it true?

[Mister Denial]

That would be so awesome if that issue was fixed! If it is fixed in 1.5 it also should be in 1.6 - I really hope! I also hope that this feature will work with upgraded shops, as I am on 1.4 right now.

 

Oh that would be so incredibly awesome!!! *fingers crossed*

[Mister Denial]

Can anyone confirm if this guest account issue has been fixed in 1.6 ?

[supportnisse]

We have some registered customers complaining it is too complex to check out. In an attempt to fix this we activated guest checkout.

 

We are on 1.5.6.1 and what works in there is:

 

Check out many times (tested two..) with the same email adress as a guest, works! (as long as that same email has not been used by any already formally registered customer...)

 

What is not working is:

It is not possible for an already registered customer to avoid login and check out as a guest. (Error displayed email already used)

 

It is not possible to transfer a customer to a guest...(or we could not find it...)

 

Workaround:

In our case the simplest way was to react to a customer complain by doing manual update of the customer db entry for this customer and change the customer db flag 'is_guest' from 0 to 1. (Using Cpanel; phpMySQL...)

 

Doing so, the PS system allowed for an already existing customer (email) to check out as a guest thereby creating a new "guest" account.

 

Would be nice to manage the 'is_guest' flag nicely from the BO, rather than our risky workaround. Maybe someone knows more?

 

Rgds

[perusi]

anything for PS 1.5.3.1 ?

 

Thanks

[69star]

I hate to bump an old thread but I think 1.6 has the same "issue". When I click guest checkout, it makes me hit the save button and says account info saved.