ornusweb Posted March 20, 2013 Share Posted March 20, 2013 Hello, I have 2 sites build using Prestashop, one of them is version 1.4 and the other version 1.5. Both the sites are not loading including both the store front and admin backend. I get the "Webpage not available" error message. These 2 sites are hosted with Godaddy and other sites hosted on the same server are loading without problems. I am able to access the MySql DB and also able to access the files via FTP. To test I uploaded a test page as the index.php and it loaded fine so I know there is no problem with the DNS or hosting. I ran a DNS check and everything seems perfect. However when I remove the test page and replace it with the actual index.php file I get the webpage not available error back. I checked the footer.tpl to see any suspicious code as suggested by other topics for attack vunerability for version 1.4 but couldnt find any suspicious code. I enabled error display and SQL debug in the config.inc.php file but no luck. It just seems like the site takes a lot of time to load and then suddenly gives up and crashes. Anyone with any suggestions would be appreciated, my client is barking in my ears as the site is down for the past 4 hours. thanks! Link to comment Share on other sites More sharing options...
vekia Posted March 20, 2013 Share Posted March 20, 2013 maybe try to regenerate htaccess file? (delete it from root directory, but make a backup first) Link to comment Share on other sites More sharing options...
ornusweb Posted March 20, 2013 Author Share Posted March 20, 2013 HI Vekia, I did that deleted the .htaccess but no luck, I forgot to mention that earlier. Thanks! Link to comment Share on other sites More sharing options...
vekia Posted March 20, 2013 Share Posted March 20, 2013 can you provide a screenshot of "Webpage not available" ? this is browser error? apache error? or what? Link to comment Share on other sites More sharing options...
ornusweb Posted March 20, 2013 Author Share Posted March 20, 2013 It just says "the webpage not available" try relaoding or check proxy and other stuff. I have tried to access this from 2 different cities i.e I asked people to access the site from a diff city with a diff internet connections Link to comment Share on other sites More sharing options...
ornusweb Posted March 20, 2013 Author Share Posted March 20, 2013 Of course I tried with Chrome, IE and Firefox they all show similar errors. Link to comment Share on other sites More sharing options...
vekia Posted March 20, 2013 Share Posted March 20, 2013 have you got an access to php / apache error log? Link to comment Share on other sites More sharing options...
ornusweb Posted March 21, 2013 Author Share Posted March 21, 2013 I enabled the error logs and this is what i keep seeing: [Thu Mar 21 00:19:36 2013] [warn] [client 122.179.63.251] mod_fcgid: read data timeout in 120 seconds [Thu Mar 21 00:19:36 2013] [error] [client 122.179.63.251] Premature end of script headers: index.php any idea mod_fcid is? Link to comment Share on other sites More sharing options...
ornusweb Posted March 21, 2013 Author Share Posted March 21, 2013 I disabled FastCGI for php5, php & php4 file extensions, hopefully this shud solve the problem. will keep you posted! Link to comment Share on other sites More sharing options...
ornusweb Posted March 21, 2013 Author Share Posted March 21, 2013 No use of disabling FastCGI, I am still getting the same error! Link to comment Share on other sites More sharing options...
jberezhnoy Posted March 21, 2013 Share Posted March 21, 2013 Hi, this can be a hosting related problem. Here is a similar thread at godaddy support: http://support.godaddy.com/groups/web-hosting/forum/topic/increasing-script-allowed-time/ and what about your backoffice - is it loading? Link to comment Share on other sites More sharing options...
ornusweb Posted March 21, 2013 Author Share Posted March 21, 2013 Thanks jberezhnoy, i read thru that link and have submitted a support ticket with the error logs to godaddy support. and to answer your quetion, No even the backoffice is not loading. however both the frontend and backend loaded successfully a couple of times today but before I could troubleshoot or investigate they went back down. Link to comment Share on other sites More sharing options...
Ken_GoDaddy Posted March 28, 2013 Share Posted March 28, 2013 @ornusweb, I'm with Go Daddy and came across your post. Have you been able to access your site since your original post? If not or if you have additional concerns please feel free to reply or send me a private message. Link to comment Share on other sites More sharing options...
ornusweb Posted March 28, 2013 Author Share Posted March 28, 2013 hi Ken, I am able to access both the sites and their backend however the problem is intermittent, sometimes I see the same problem occuring. GoDaddy support advised that I edit the php5.ini file to increase the PHP upload limit, however I do NOT have access to the php5.ini file as I am on the ultimate hosting package (shared). we are observing the sites currently and if it gets any worse, I'll let you and support know. thanks Link to comment Share on other sites More sharing options...
Ken_GoDaddy Posted March 28, 2013 Share Posted March 28, 2013 @ornusweb, I'm sorry to hear your still having issues on the backend. If this is still occuring please PM your contact information and I would be happy to reach out to you. You can change the PHP5.ini file within your hosting account. Here is a helpful link that includes instructions on how to increase the upload limit: http://support.godaddy.com/help/article/1475/what-is-the-php-upload-limit-on-linux-shared-hosting-accounts Link to comment Share on other sites More sharing options...
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