nrvn1 Posted March 19, 2013 Share Posted March 19, 2013 Dear Helper I spent so many hours adding all products and getting the shop ready to go live, but there is a big problem: shipping does not work There is no option displayed to select a carrier! I am attaching screenshots of the settings I did. Maybe you know what's wrong and where/how I could solve the problem I am willing to even pay a little & give access details in order to get it to work. I installed another shop before, there it works. Would it help to copy some files from the working shop into the new one ? If so, which files/folders (without changing anything on the current design)? Thanks, I really hope for some help in order to get this to finally work. Link to comment Share on other sites More sharing options...
Zhivko Posted March 19, 2013 Share Posted March 19, 2013 There is no screen-shot for defined price ranges and weight ranges. Did you set this information about your carriers? Link to comment Share on other sites More sharing options...
bellini13 Posted March 19, 2013 Share Posted March 19, 2013 Hi, you did not provide a screen shot of the price/weight ranges, and shipping prices. If you would like to send me a PM with access to your back office, I can review the settings for you to see if something is missing. Link to comment Share on other sites More sharing options...
nrvn1 Posted March 19, 2013 Author Share Posted March 19, 2013 Excuse me, here is a screenshot of price ranges. I did not fill out weight ranges because I'm supposed to just work with prices not weights Link to comment Share on other sites More sharing options...
Zhivko Posted March 19, 2013 Share Posted March 19, 2013 Did you choose shipping method for both carriers = Price? On Carrier details screen it is a radio button with label 'Billing:' and value 'According to total price' Link to comment Share on other sites More sharing options...
nrvn1 Posted March 19, 2013 Author Share Posted March 19, 2013 Yes I did Link to comment Share on other sites More sharing options...
Zhivko Posted March 19, 2013 Share Posted March 19, 2013 My last idea is to check products - if correct carriers are selected for products in the cart. If you created carriers after products, they might be unselected. Link to comment Share on other sites More sharing options...
nrvn1 Posted March 19, 2013 Author Share Posted March 19, 2013 Hi I created the products before the carriers. I went into a product to see , and the carriers are listed but not selected there is a text saying that if they are not selected, they are all active. and that's how it should be Link to comment Share on other sites More sharing options...
hunter22ro Posted March 19, 2013 Share Posted March 19, 2013 install upscarrier module and set it up Link to comment Share on other sites More sharing options...
nrvn1 Posted March 19, 2013 Author Share Posted March 19, 2013 Hi, ok I will try it. though we dont ship via UPS... I just dont understand ..... when trying to order it says: Error: There are no carriers available that deliver to this address The website is www.norvine.com/24 if you want to try Link to comment Share on other sites More sharing options...
nrvn1 Posted March 19, 2013 Author Share Posted March 19, 2013 not finding this ups carrier module Link to comment Share on other sites More sharing options...
hunter22ro Posted March 19, 2013 Share Posted March 19, 2013 For some countries you have installed: search in modules for this Connect to USPS and install it then search for Connect to Fedex and install Link to comment Share on other sites More sharing options...
hunter22ro Posted March 19, 2013 Share Posted March 19, 2013 then is work very good. Link to comment Share on other sites More sharing options...
nrvn1 Posted March 19, 2013 Author Share Posted March 19, 2013 these modules are not installed and i don't even find them when searching for it Link to comment Share on other sites More sharing options...
nrvn1 Posted March 19, 2013 Author Share Posted March 19, 2013 nothing works. I would like to transfer all products to a new installed prestashop. but that does not seem to work, or I am doing it wrong. Who could help with the transfer ? Link to comment Share on other sites More sharing options...
vkpdaxdv Posted March 20, 2013 Share Posted March 20, 2013 There is no screen-shot for defined price ranges and weight ranges. Link to comment Share on other sites More sharing options...
nrvn1 Posted March 20, 2013 Author Share Posted March 20, 2013 yes there is I posted it Link to comment Share on other sites More sharing options...
bellini13 Posted March 20, 2013 Share Posted March 20, 2013 this issue was related to the advanced stock management. the carrier and shipping settings were configured properly, however during checkout, no carriers were being presented if the product in the cart was using advanced stock management. Once disabled, then it worked properly. I could not locate an existing bug report, so if you have this problem and you need to use advanced stock management, then you should submit a bug report to prestashop and hope they address it. For the above poster, I have zero clue why you would suggest installing USPS, FedEx and UPS modules, and expect that to fix the issue. 1 Link to comment Share on other sites More sharing options...
nrvn1 Posted March 20, 2013 Author Share Posted March 20, 2013 I WANTED TO INFORM THAT WE SOLVED THIS PROBLEM BY MIGRATING TO A NEW INSTALLED PRESTASHOP thanks everybody for help & partecipation Link to comment Share on other sites More sharing options...
benjamin utterback Posted March 20, 2013 Share Posted March 20, 2013 Thanks bellini for the support! Always appreciated. I will mark this thread as solved. Thank you for choosing PrestaShop Link to comment Share on other sites More sharing options...
contigo Posted April 27, 2013 Share Posted April 27, 2013 Hi! Does this issue has any other solving beside total reinstall? It would be really annoying... Thank you! Link to comment Share on other sites More sharing options...
bellini13 Posted April 27, 2013 Share Posted April 27, 2013 disable advanced stock management if you do not require it. otherwise submit a bug report. Link to comment Share on other sites More sharing options...
contigo Posted April 27, 2013 Share Posted April 27, 2013 I need the advanced stock management, so I think I will submit a bug. Thanks for the help! Link to comment Share on other sites More sharing options...
contigo Posted May 2, 2013 Share Posted May 2, 2013 I solved this! You have to configure the carriers for your configured warehouse, from advanced stock management. If you create the carriers later, you have to select them afterwards for each warehouse configured as you wish. It is stated there: Associated carriers. Use CTRL+CLICK to select several. You must select at least one carrier, if you do not select a carrier none will be able to ship from this warehouse. so not having the carriers setup here, there will be no carriers to select from when you will make an order. 1 Link to comment Share on other sites More sharing options...
bogfimi Posted May 13, 2013 Share Posted May 13, 2013 PrestaShop Newbie, Thank you I've actually been plagued by this for a a while. I can finally stop beating my head against the wall. This box looks just like the one they have in products and it contains the same info. The difference is that in products all carriers are selected when none is selected, in warehouses it's the opposite. They should have all carriers selected by default in warehouse it'll save a lot of heads Link to comment Share on other sites More sharing options...
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