ajensen27 Posted March 15, 2013 Share Posted March 15, 2013 I am getting a white screen after I enter an email address in and hit the "create your account" button. It's throwing a syntax error but I can't figure it out. Can someone take a look and let me know what I might be missing here? Website is www (dot) incontishop (dot) com Thanks! Link to comment Share on other sites More sharing options...
PascalVG Posted March 17, 2013 Share Posted March 17, 2013 What is the exact error you get? I see the white screen, but no error is displayed, so please copy to the forum. What PS version do you use? Link to comment Share on other sites More sharing options...
vekia Posted March 17, 2013 Share Posted March 17, 2013 i checked your website when i want to reate new account i see blank page. I think that someting doesnt work well and you have to debug it. Can you turn error reporting on ? you can read about how to turn error reporting on my site. After that can you inform us that you turned it on? Then i will check your website again :-) Link to comment Share on other sites More sharing options...
ajensen27 Posted March 17, 2013 Author Share Posted March 17, 2013 Thanks guys... I do have error reporting enabled that's what's weird about it. Is there any other way to figure out what the problem is? Link to comment Share on other sites More sharing options...
vekia Posted March 18, 2013 Share Posted March 18, 2013 other way is to check apache / php error log files located in your ftp or in your webhosting panel Link to comment Share on other sites More sharing options...
ajensen27 Posted March 18, 2013 Author Share Posted March 18, 2013 Nothing related to this page is showing in my error log. I just tried to create an account again, checked my error logs on my host, and there was nothing new or related to authentication page. Link to comment Share on other sites More sharing options...
PascalVG Posted March 18, 2013 Share Posted March 18, 2013 (edited) Let's go back to the original message: did you make any changes that may have caused the syntax error? Did you add/change any php/tpl/CSS file that might be accessed during the creating an account process? Does the white screen page source code have any code in it, or is it really totally empty? What browser do you use? Maybe there are some add-ins for it that check php page syntaxes, show debug info etc.? My 2 cents, Pascal Edited March 18, 2013 by PascalVG (see edit history) Link to comment Share on other sites More sharing options...
moussvm Posted July 18, 2013 Share Posted July 18, 2013 (edited) I have the same problem but I have no issue ... Who can help me please ? Edited July 18, 2013 by moussvm (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted July 18, 2013 Share Posted July 18, 2013 I have the same problem but I have no issue ... Who can help me please ? please share the url to your store Link to comment Share on other sites More sharing options...
moussvm Posted July 18, 2013 Share Posted July 18, 2013 (edited) Thanks for your reply. I solved the problem but now I have to click 2 times to access the form. To solve the problem : (page authentification.tpl) - I change <input type="button" id="SubmitCreate" name="SubmitCreate" class="button_large" value="{l s='Create your account'}" /> to <input type="submit" id="SubmitCreate" name="SubmitCreate" class="button_large" value="{l s='Create your account'}" /> AND - I change Ajax dataType:json to dataType:html My store url : http://c2max.name/fr/authentification I don't understand why I have to click 2 times to access the form ... Best regards, Mouss Edited July 18, 2013 by moussvm (see edit history) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now